"My partner and I experienced a horrific day of travel. Upon arrival at 3:00 in the morning we were greeted by a front desk customer service rep who upgraded our room and was very sympathetic and friendly. Kiana who was the desk supervisor for the next day put together a toiletry bag for us because our luggage was also delayed. she was incredibly friendly and so helpful and a breath of fresh air after experiencing no customer service all day from the airline. They turned my frown upside down...

"Rooms are basic and bathrooms and sink area small. But all comfortable "

"I loved it"

"Ideal for being near United Center."

"Lovely people."

"Great dining and drinking options in the neighborhood. Suite was comfortable, spacious and well designed. Awesome view of downtown."

"Great staff and room nice place 2 stay but really if something could be sone about these breakfasts "

"Jerry and everyone at the front desk was very nice and helpful. "