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Ulasan tentang Sutera Hotel

3 out of 5
Sutera Hotel
77 & 78 , Persiaran S2/B2, Seremban 2, Seremban, Negeri Sembilan

Ulasan

5.8
Penilaian 10 - Cemerlang. 6 daripada 74 ulasan" "
Penilaian 8 - Baik. 16 daripada 74 ulasan" "
Penilaian 6 - Boleh diterima. 25 daripada 74 ulasan" "
Penilaian 4 - Lemah. 15 daripada 74 ulasan" "
Penilaian 2 - Teruk. 12 daripada 74 ulasan" "

5.2/10

Kebersihan

6.4/10

Kakitangan & perkhidmatan

5.6/10

Kemudahan

5.2/10

Keadaan hartanah & kemudahan

6.8/10

Mesra alam

Ulasan

6/10 Boleh diterima

Zunaidi

Menginap 1 malam pada Sep 2021

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Bilik bersih. Cuma, maklumbalas sistem yang menyatakan bahawa saya sudah boleh mendaftar, sangat lambat sehingga saya terpaksa menunggu untuk satu tempoh yang lama. Penerangan tentang pakej bayaran yang agak mengelirukan. Say kena bayar deposit untuk setiap bilik sedangkan di tempat lain bayaran deposit hanya dibayar sekali atau satu sahaja untuk semua jumlah bilik yang ditempah. Selak pintu ada yang sudah patah. Layanan kakitangan mesra dan membantu.
Menginap 1 malam pada Jan 2020

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan
Tidak sukakan: Keadaan hartanah & kemudahan
Bilik sudah lama x d sengara...langsir yg hampir jatuh,tile pecah2
Menginap 1 malam pada Jun 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jun 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menu Sarapan Terhad
Bersih & Selesa namun pilihan menu sarapan terlalu terhad
Menginap 1 malam pada Ogo 2018

6/10 Boleh diterima

Kutik, Seremban

Tidak sukakan: Kebersihan, keselesaan bilik
Menginap 1 malam pada Ogo 2018

6/10 Boleh diterima

ROHANI

Menginap 1 malam pada Mei 2018
Respons daripada The Management pada 20 Jun 2018
Dear Puan Rohani, Thank you for your feedback and please do come again.

4/10 Lemah

izzuan, sg besar

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Keadaan bilik tidak sempurna.
Pinggan mangkuk yg digunakan pengguna sebelum tidak dikutip dihadapan pintu. Tuala tidak disediakan. Room servis untuk makanan tidak dapat dihubungi walaupun masa diketika itu jam 10. Sedangkan perkhidmatan sehingga jam 10.30.
Menginap 1 malam pada Feb 2018
Respons daripada The Management pada 11 Apr 2018
Dear Mr Izzuan, Thank you for your feedback and we are very sorry for the inconvenience caused. We will look into this matter urgently. Regards The Management

6/10 Boleh diterima

Din, kuching

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
too harsh and noisy.
too noisy and less privacy. i cannot really have my pleasant rest in night, because the noise from the event that held at the pool area really make me mad! on top of it, the air conditioning unit did not really functioning well and need almost 1 hour to make the room cool. but, the front desk staff really helpful and try they best to serve me. credits to them.
Menginap 1 malam pada Sep 2017
Respons daripada The Management pada 11 Okt 2017
Dear Mr Din, Thank you for your feedback and very sorry for the inconvenience caused. We will look into this matter urgently. Thank you and please come again. Regards The Management

6/10 Boleh diterima

Kum Keng

Sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Jan 2023

4/10 Lemah

Siew

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Horrible hotel.
Filthy room. Sheets & towels were stained. Latch on door was broken. Never stay there again.
Menginap 2 malam pada Jan 2023

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan
So so if given the price is cheap
Room is smelly, lots of cigarette buds outside the room window. Bed sheets are stained but bed is comfortable. Air conditioner is powerful and cold.
Menginap 2 malam pada Nov 2020

4/10 Lemah

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jul 2020

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 2 malam pada Mac 2020

8/10 Baik

AZRIL

Menginap 1 malam pada Mac 2020

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan
Menginap 2 malam pada Jan 2020

4/10 Lemah

Yuyin, Puitrajaya

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Dirty sheets, dirty curtains, smelling closets, bath towel is not clean, but the staff is very kind and very helpful when needed
Menginap 1 malam pada Dis 2019

8/10 Baik

Darwi

Menginap 2 malam pada Nov 2019

8/10 Baik

DOOMIN CO LTD

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 11 malam pada Okt 2019

8/10 Baik

haikal, Paka, terengganu

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
overall ok
Menginap 1 malam pada Sep 2019

6/10 Boleh diterima

WM

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Having pool facility
Menginap 1 malam pada Sep 2019

4/10 Lemah

ANNY

Pengembara perniagaan, Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
The room smells of cigarette smoke, the less friendly staff especially the receptionist counter and I will never come to this hotel again
Menginap 1 malam pada Ogo 2019

2/10 Teruk

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Facility so bad.room condition is not as aspected...
Menginap 1 malam pada Jun 2019

6/10 Boleh diterima

Nurashikin

Tidak sukakan: Kakitangan & perkhidmatan
Easy for check-in and check-out process. The room smells like old furniture and it is unpleasant smell
Menginap 1 malam pada Mei 2019

8/10 Baik

CHEUNG

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The hotel is in good location very near to the malls and area center. However the facilities are serious wear, the amenities are not clean up for the claimed 3-Star hotel standard. No towels in room, the receptionist gave me one towel at check-in, The hotel is a nice building with pretty architect, maybe it is not in a tourist or business area so it doesn't want to maintain or upkeep. Staff is super nice and friendly though. Overall it is OK for a stop-by.
Menginap 1 malam pada Apr 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2019

8/10 Baik

Nor Adlan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2019

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Boleh la
Menginap 1 malam pada Jan 2019

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Didn’t do wat I had been requested ( decorate room ).just wasting money
Menginap 2 malam pada Nov 2018

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Not really clean
Menginap 2 malam pada Nov 2018

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 1 malam pada Nov 2018

6/10 Boleh diterima

SAEDAH

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2018

8/10 Baik

Chuck, Johor Bahru

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Its my second time and it was nice except the water pressure for shower is not satisfied me after long hour drive. hihi... Room was nice and gonna book again.
Menginap 1 malam pada Okt 2018

8/10 Baik

YAP HUNG

Sukakan: Kakitangan & perkhidmatan
Menginap 4 malam pada Ogo 2018

6/10 Boleh diterima

imcool, seremban

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keselesaan bilik
x best langsung..kotor
kotor.. x menarik langsung.. kolam tlalu dalam...kolam.kanak2 pun dalam..makanan x sedap... bilik air kotor sgt... korido kotor sgt..penuh ngan puting rokok...
Menginap 1 malam pada Ogo 2018

8/10 Baik

Christopher

Awsome
great stay everything was perfect
Menginap 2 malam pada Ogo 2018
Respons daripada The Management pada 27 Ogo 2018
Dear Mr Christopher, Thank you for your feedback and please do come again.

8/10 Baik

Siti faezah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jul 2018

10/10 Cemerlang

Sirumalar

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2018

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jul 2018

4/10 Lemah

Guest

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Not recommended
Nice to see from outside.. But once u check in.. It is quite bad hotel.. Water heater not function, request for kettle and was given malfunction.. Doubtful to use swimming pool.. Corridor also very dirty.. May b only my bad day
Menginap 1 malam pada Jul 2018
Respons daripada The Management pada 6 Feb 2019
Dear Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused.We will look into this matter urgently.

4/10 Lemah

Peter

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Not so good
Not so good
Menginap 2 malam pada Jun 2018
Respons daripada The Management pada 6 Jul 2018
Dear Mr Peter, Thank you for your feedback and we are sorry for any inconvenience caused.

2/10 Teruk

Nizam, JB

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Dirty and smelly toilet.
Terrible dirty and smelly toilet. Parking space in basement with no light, dark. Corridor wall with liquid splatter mark. Hotel staff were not friendly, I need to shout from the outdoor lobby to request the luggage trolley to unload my stuff from my car, the staff was so lazy to pickup the trolley. But when she passed me the trolley, it was no sincerity, without smile, no eye contact, no welcome greeting, hard and tight face, put the trolley about 5m from my car and leave it there so i have to pick it up by myself.
Menginap 1 malam pada Jun 2018
Respons daripada The Management pada 1 Jul 2018
Dear Mr Nizam, Thank you for your feedback and we are so sorry for the inconvenience caused. Would appreciate if you could let us know the name of the staff so that we could take action on him/her.

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Nice hotel
Clean room and good facilities. Near Aeon S2. Near Seremban city.
Menginap 1 malam pada Apr 2018
Respons daripada The Management pada 21 Feb 2019
Hi Sir/Madam, Thank you for your feedback and please do come again.

6/10 Boleh diterima

Nita, Kuala Lumpur

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
So-so stay experience
No towels in our family room. Requested to be sent to room but no action taken at all until the time we check out the next day. Quite disappointed.
Menginap 1 malam pada Apr 2018
Respons daripada The Management pada 18 Apr 2018
Dear Ms Nita, Thank you for your feedback and we are really sorry for the inconvenience caused.

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Good location
Good location. Near to shopping complex and shop. Near to my working place. But facilities not in good condition. Short stay and for working purposes should value for money
Menginap 1 malam pada Apr 2018
Respons daripada The Management pada 6 Apr 2018
Dear Sir/Madam, Thank you for your feedback and we are in the midst of refurbishing our hotel. Please do come again.

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
No water heater..dusty furniture
Despite of the room..the door also didn't have a safety lock.Other matter is just alright.
Menginap 1 malam pada Apr 2018
Respons daripada The Management pada 6 Apr 2018
Dear Sir/Madam, Thank you for your feedback and we will look into this matter urgently. We are sorry for the inconvenience caused.

4/10 Lemah

Syafiqah, Batu Pahat

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Leaking pipe
Upon entering, the was the sound of water dripping in the shower..... The towels was damp..... The walls of the shower was mouldy..... The floor kinda feel sticky..... Please improve....
Menginap 1 malam pada Mac 2018
Respons daripada The Management pada 6 Apr 2018
Dear Puan Syafiqah, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter urgently.

6/10 Boleh diterima

maz, jb,

JUst a family getaway holiday
themattres was hard and the pillows was flat.theres no kettle for boiling water and we stay at family room and yet theres packed of mix coffee .
Menginap 2 malam pada Mac 2018
Respons daripada lalitha pada 27 Mac 2018
Dear Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter urgently. Regards The Management

4/10 Lemah

Pengembara yang disahkan

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Lesson learned : Check confirmation before proceed
Has been booking use hotels.com and paid made but when checked in not able to find confirmation number. It created problem that I need to pay on the spot at a normal higher rate and wait for hotels.com to get reply. It Not reliable if one day I booked for oversea hotels and when I reach and tell me that not able to find confirmation and need me to pay on the spot at higher rate while waiting reply from hotels.com. It is a little ridiculous that payment made but do not get my room.
Menginap 1 malam pada Mac 2018
Respons daripada The Management pada 22 Mac 2018
Dear Ms Wong, Thank you for your feedback and we are sorry for the inconvenience caused. As we did not receive any email from Hotels.com, we were unable to trace your booking and it course some delay in checking in. Otherwise our check in procedure is less than 5 minutes. Sorry again and thank you for choosing our Hotel. Regards The Management

2/10 Teruk

Pengembara yang disahkan

Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Cleaning and services.
What a terrible experience staying this hotel. First moment seen it are so excited but when you check it is nightmare. Better stay away from here unless you like adventure with special purposes.
Menginap 1 malam pada Mac 2018
Respons daripada The Management pada 22 Mac 2018
Hi Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter asap.