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The Marcel at Gramercy

4.0 star property
Hotel with a rooftop terrace, a quick walk to 5th Avenue

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Photo gallery for The Marcel at Gramercy

Lobby sitting area
Front of property
Lobby lounge
Premium bedding, down duvets, in-room safe, blackout curtains
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Laundry
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout curtains
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, blackout curtains

Standard Room

7.0 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Superior Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
201 E 24th St, New York, NY, 10010

What's nearby

  • Empire State Building - 12 min walk - 1.1 km
  • Grand Central Terminal - 3 min drive - 1.8 km
  • Madison Square Garden - 3 min drive - 1.8 km
  • Times Square - 3 min drive - 2.1 km
  • Broadway - 3 min drive - 2.1 km

Getting around

  • 23 St. Station (Park Av.) - 6 min walk
  • New York 23rd St. Station - 12 min walk
  • LaGuardia Airport (LGA) - 29 min drive

Restaurants

  • ‪Ampersand - ‬2 min walk
  • ‪Broken Shaker New York - ‬3 min walk
  • ‪Mito - ‬3 min walk
  • ‪New York Comedy Club - ‬2 min walk
  • ‪Smile To Go - ‬3 min walk

About this property

The Marcel at Gramercy

Upscale boutique hotel near 5th Avenue
Located close to Flatiron Building and Empire State Building, The Marcel at Gramercy provides a rooftop terrace, dry cleaning/laundry services and a fireplace in reception. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Express check-out, smoke-free property and luggage storage
  • A lift, a front desk safe and a 24-hour front desk
  • Tour/ticket information, concierge services and multilingual staff
Room features
All 136 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, down duvets and cots/infant beds (surcharge)
  • Bathrooms with shower/bath combinations and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, heating and limited housekeeping

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 45 per day)

Things to do

  • Stereo

Family friendly

  • Cot (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night.
Cots (infant beds) are available for USD 25.0 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75 per stay
  • Resort fee: USD 22.89 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 45 per day(200 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per stay
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Gramercy Marcel
Marcel Gramercy
Marcel Gramercy Hotel
Marcel Gramercy Hotel New York
Marcel Gramercy New York
Marcel New York
Marcel At Gramercy Hotel
Hotel Marcel New York
Marcel Hotel Nyc
Marcel Nyc
The Marcel at Gramercy Hotel
The Marcel at Gramercy New York
The Marcel at Gramercy Hotel New York

Frequently asked questions

Is The Marcel at Gramercy pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at The Marcel at Gramercy?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Marcel at Gramercy?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is The Marcel at Gramercy located?

Located in Manhattan, this boutique hotel is within a 10-minute walk of 5th Avenue and Flatiron Building. Empire State Building and Madison Square Garden are also within 1 mi (2 km). 23 St. Station (Park Av.) is 6 minutes by foot and 28 St. Station (Park Av. S) is 7 minutes.

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The Marcel at Gramercy Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 432 out of 1000 reviews
Rating 8 - Good. 330 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kayli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, caring staff with excellent service
Stayed 5 nights in Jun 2022

6/10 Okay

Stefan

Liked: Staff & service, property conditions & facilities
Small room, 5 blocks from subway, friendly staff
Stayed 5 nights in Jul 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff
Stayed 2 nights in Jun 2022

10/10 Excellent

dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

our staying at the ace hotel

our experience was very good- although it started badly )(our room was very dark), the stuff at the front desk were amazing (especially Osage the was so helpful and charming) and the rest of the trip (8 nights in total) was amazing location is great cool hotel vibes we enjoyed our stay very much!
Stayed 8 nights in Oct 2022

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was not clean or comfortable. The drapes were musty. The air conditioning barely worked. The room had two beds but there was no where to walk. The were no amenities and it was not an inexpensive place!
Stayed 3 nights in Jul 2022

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The a/c in the room was leaking and they said it was just condinsation but it soaked the whole floor on that side of the bed. They also had the rooftop terrace closed and that was one of the main reasons we booked that hotel. On the plus they did give us unlimited water and held our bags after check out until our flight.
Stayed 3 nights in Jul 2022

6/10 Okay

Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel constantly cancels reservations last minute or like a week prior and moves tourists to different “sister hotels”. I booked my trip one month prior and only chose this place because of the location. I had 2 kids with me and we were planning on walking to Central Park, Times Square etc. They cancelled on me at the time when I didn’t have an option to find another place near by, everything was booked already. The “sister hotel” they transferred us to was about 45 min walking distance away from Times Square so I ended up spending so much on all the Uber trips. Later I found out that it was not only me and they cancel on so many other people as well.
Stayed 3 nights in Jul 2022

2/10 Terrible

Astrid Eugenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cancelaron mi reservación sin notificarme el mismo día de mi llegada según me dijeron a la 1 am que llegue por falta de agua !!! Cerraron el hotel sin aviso ni la mínima cortesía de un email o llamada. Me enviaron a otro hotel de la misma cadena 40 cuadras de diferencia, si quería, si no …. Solo se quedaba así !!!
Stayed 12 nights in Jul 2022

2/10 Terrible

Susannah

Stayed 4 nights in Jul 2022

4/10 Poor

Giel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Super friendly people
Stayed 3 nights in Jul 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel. Excellent service from everyone you encountered, from the bellman to the maintenance staff to the front desk. Room was super comfortable and exceptionally clean. I don’t know when but the property clearly has been renovated recently and it shows. Neighborhood was great with restaurants and bars. Great place to stay!
Stayed 2 nights in Jul 2022

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location was very convenient. Air conditioning was not sufficient for summer temperatures. Staff was very accommodating, but couldn't do anything about cooling. No in room refrigerator or coffee maker. 10th floor lounge was closed.
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2022

2/10 Terrible

Brooke

Stayed 1 night in Jul 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle découverte. Mohamed à la porte est très serviable et aimable. Un homme souriants … endroit bien situé! Propre…
Stayed 3 nights in Jun 2022

10/10 Excellent

Claire

Stayed 4 nights in Jun 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent option for staying in this neighborhood. Clean, comfortable and friendly and helpful staff. Only negative was street noise (but the front desk gives out free earplugs) and I didn't like that the layout of the hotel lobby is such that anyone can walk in and go up the elevators without being noticed by the front desk (no lobby security). But I would def still stay here again if I need to be in the neighborhood.
Stayed 2 nights in Jun 2022

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Jun 2022

6/10 Okay

Jan

Liked: Staff & service
Disliked: Amenities
Was disappointed for the price we paid. Bed was not comfortable, no coffee in room or lobby, room and bathroom very small. Room seemed tired. Staff was very friendly though. And location was quiet and safe.
Stayed 1 night in Jun 2022

4/10 Poor

Ji

Disliked: Cleanliness, amenities, property conditions & facilities
Unlike their photos, this hotel was dirty, small, and old. When we got there they told us that they don’t provide daily cleaning- not sure why, so we didn’t have fresh towels or any cleaning done for the entirety of our 4 day stay. We also only got one tiny bottle of shampoo, conditioner, and body wash. When we asked for more the staff acted like we asked for something crazy. The room had issues with the electrical and our hairdryer did not work. The shower is tiny and gross and every time you shower your whole body touches the shower curtain. The air conditioning barely blows cold air and basically does not work. I do not recommend this nasty old small hotel.
Stayed 3 nights in Jun 2022

10/10 Excellent

Diana

Liked: Staff & service, amenities, property conditions & facilities
The staff was without exception helpful and friendly. I also liked that housekeeping was limited.
Stayed 3 nights in Jun 2022

4/10 Poor

Victoria

Disliked: Property conditions & facilities, room comfort

Disappointing, not 4* standard

Good central location. Hotel in general was shabby though, wallpaper damaged and peeling off. The reception area is maintained but rooms need some care. The bathroom porcelain was stratched and damaged. Very uncomfortable bed and extremely loud air conditioning. Disappointing that there's no fridge in the room and bottled water from reception is warm. Staff at reception were helpful but I do not believe this deserves 4 star rating
Stayed 3 nights in Jun 2022

6/10 Okay

Tomas

Liked: Staff & service
Disliked: Amenities
The best thing about the Gramercy is the staff, who were more than willing to help us during our stay. The location on East 24 St. and 3rd is also convenient, but it can be noisy in the early hours when the bars empty. When it comes to the room, a chair would be handy, especially if you wish to sit down and write/work, rather than lying on the bed all the time. Moreover, what seemed to be a door to a cupboard for a minibar/fridge was basically just an empty space - having a small fridge in the room would be handy to keep drinks chilled. In addition, a kettle would be handy - if the Gramercy can supply an iron, ironing board and a hairdryer (which it did in our room), then a kettle and small fridge would also help. Cleanliness was a slight issue - the bedding is basic; aircon looked word and dirty; towels smelled of bleach; windows could do with a clean, etc. However, hotels in New York are seldom spotless. Though the image of the reception area in the Expedia listing is authentic, the rooms should match those images they hint at. Failure to do this is just disappointing for guests. Once the quality of the rooms is the same as the level of staff service, then the Gramercy can be a great place to stay at - the owners just have to invest, which I fear they won't!
Stayed 5 nights in Jun 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. Not a single issue from check-in to check out, and they were super accommodating to take care of our luggage after we checked out for no extra cost while we made time to go to the airport.
Stayed 4 nights in Jun 2022