2/10 Teruk
Jianfei
Mengembara bersama keluarga
24 Sep 2025
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Hotel is very nice and in a very good area. However, the check-in process was horrible.
I booked for 2 rooms and 3 nights each room. They couldn't find one of the rooms at check in. I contacted Expedia and Expedia said they sent reservation with two rooms but the hotel said they only received one.
Moreover, the front desk person had very bad attitude said:" Do you still want to stay in the hotel? If you want, you need to book it now." We were very upset and later the manager came out but still couldn't help.
Then we had to book a room for 3 nights again. Our original booking has 2+1 night free. Now we lose the 1 free night so who is responsible for the extra night cost?
Later, I confirmed with Expedia and Expedia confirmed with the hotel there is now second room in the system. Expedia also said they have also cancelled that room so there should not be any charge for it.
Guess what, I got a charge of $1245.42 the next day that looks like a one night no show charge for the room they said they could not find. (The room in the original booking and room we booked later all paid by a different card at the hotel counter than the one I used for booking at Expedia and get charged now)
I have been with Expedia for years and often book like 8 rooms together. This is the first time this has happened. I don’t know if Expedia is capable of only sending part of a reservation, or how part of a reservation can get lost, or it’s the hotel deleted it. Now I have to dispute this charge.
Jianfei
Menginap 3 malam pada Sep 2025