"
I am writing to express my deep dissatisfaction with my recent stay at your hotel. The room I was assigned lacked basic essentials — there was no trash can, no towels for drying, and the phone was disconnected from the wall. These are not minor oversights; they reflect a serious lack of attention to guest comfort and basic standards.
I expected a minimum level of care and was disappointed at every turn. As a result, I will not be returning to your establishment and cannot recommend it to others.
I trust you will take the necessary steps to ensure future guests do not have the same experience.
Regards,
Maximo"