La Cruz de Huanacaxtle hotels from RM160

"Loved our trip and didn’t want to leave. It is a very low key property which was perfect. Only criticism is that the beds were too soft. "

"Room, staff, food and overall service was excellent! "

"Service, shows and hotel were very good. Food was horrible "

"The pool facilities were top notch. Never felt too crowded anywhere we went on the property. Food was good and restaurant options were great. Would come again for sure."

"Room service was poor didn’t clean the floor and bathroom for 12 days, but pool staff Eduardo, Mayra and Danny excellent customer service and friendly staff."

"First of all, check-in. The very first day that we arrive Mexico. As the shuttle supposed to come and pick us up to take us to the resort which is booked with Expedia and paid 160$ already , I was gone at the proper spot with the grey line to ask them to take us to the resort that person check everything and ask us that we supposed to go to a different resort as when I initially booked Expedia give this option to change vacation or fully refund till march 12 and so I change my booking with different resort. Expedia allow me and refund me the resort after I easily changed my booking. As it was all inclusive vacation and everything comes under one package I assume that everything going to be changed the same thing as my airline tickets my shuttle and my resort everything booked with Expedia, It’s supposed to change everything by itself, but it did not happen so the guy at the airport asked me to pay more as the resort is now on different location as I check on my map it’s actually same in hotel zone but anyway I have to pay $40 US for change the resort. second thing when I reached the resort, Expedia did another thing just to change the resort . They change everything. I don’t know how it happened that it’s supposed to be four people family they only booked for two people room so the resort was asking me to pay them $457 for my kid as But my air ticket was booked with Expedia and all info was there for 4 of us booked resort was so nice very clean. I want to write more no space"

"Muy bonito "

"I feel like we were treated less and were less attentive for being Hispanic ! And it is not family friendly. My kids were told they couldn’t swim in the pool for being to loud and too splashy . Will never come again . "

"Everything was great. Restaurants had excellent food especially at the Secrets side. My son loved the kids club. Staff was very friendly "