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"Pools are huge with lots of canopies. Restaurant Patio at front on water has nice. Good place for breakfast. Rooms in towers had huge baconies that you could have adjoining rooms to. 15 minute walk to Jax's for live bands. "

"We returned last week from our one week stay at Krystal Grand Nuevo Vallarta. Rooms: This resort is not new, so there are some cosmetic fixes needed here and there, but everything was very clean. Beds were comfy and many pillows available. Connectivity: I was concerned when I read other reviews that the Wi-Fi was only available in public areas and not very good. Our experience was that the Wi-Fi was good in the rooms, including capability of streaming. It was slightly inconvenient to have to re-login when you went outside at the resort, but not a big deal. Staff: Everyone we encountered was exceptionally helpful and friendly. We had a small maintenance issue in our room that was dealt with in minutes. Entertainment: Something different every night! Our room was overlooking the entertainment area and we enjoyed watching and listening from there. Food: Best food I’ve ever had at an all-inclusive resort! Incredible variety of fresh delicious food at the buffet and some lovely choices at the à la carte restaurants as well. Fish tacos at the adult pool were amazing. All and all, a lovely vacation!"

"Staff went above and beyond with Black Sunday. "

"Very large resort. Lots of amenities and choices to enjoy the Mexican sun. "

"The room was great! The pools were great! Staff was excellent! We had so much fun here for the little time we had. We booked again and can’t wait to enjoy more the amenities - since there is so much to do we are going to stay for longer. I would love to not the 24/7 pantry. It’s such a nice touch that not many (if any) resorts do. Staff was super attentive and always offering food and drinks. We had the opportunity going to the Japanese Restaurant (book ASAP since they are always booked) which was delicious and so fun. The chef was hilarious! I will say that since the resort is in the mountains it can be a lot of walking for some BUT staff is super accommodating and there is carts always circulating offering rides around the resort. "

"Excellent servcie, beautiful property and amazing food "

"Clean room, friendly staff."

"Totally neglected, no help at all"

"The entire experience was wonderful. The resort is amazing. The staff is amazing. The beach was incredible."