La Cruz de Huanacaxtle Budget Hotels from RM301

"This property desperately needs to be updated. The rooms are marginally comfortable. I understand there are water pressure issues in town, but totally losing water mid shower is not a great experience. Staff was friendly and helpful. View and location are great, but would not stay here again. "

"I feel like we were ‘shunned’ because we booked our room on Expedia and not through the hotel. We were put in one of the back buildings which is old and not updated. I’m sure the bed is from the 90s! The floor in the room hasn’t been washed for ages… The staff is always great at Paradise and the beach is beautiful. My family has been members here for 30 years and because of the cartel incident, bookings were canceled. So I booked a quick trip on Expedia "

"Excellent Stay"

"Did not receive the room I booked online. Booked two queen beds, room had one bed. Had a Junior Suite room- not sure why they are called that. One, bed, one chair and a desk. Would like to see at minimum a small fridge, as was difficult to get ice for our outside drinks."

"Awesome staff...great food choices..huge variety of drinks..close to shopping "

"Service, shows and hotel were very good. Food was horrible "

"The pool facilities were top notch. Never felt too crowded anywhere we went on the property. Food was good and restaurant options were great. Would come again for sure."

"Room service was poor didn’t clean the floor and bathroom for 12 days, but pool staff Eduardo, Mayra and Danny excellent customer service and friendly staff."

"Overall the property is well kept considering the finished wood stairs and rafters. All the staff are very courteous, kind, and helpful. We had almost left some personal items in the room and just 5 mins after checking out, we were informed that we left items in the cooler. We were able to go back to the room to recover our items. The resort is certainly a family-friendly atmosphere with activities for the kids all day, inside kids club as well as outside kids club. The room was serviced everyday with fresh towels and bedding. Beach resorts tend to have sand everywhere but Marival somehow kept it free of sand after our room was serviced. Reasons I don’t give 5 stars: rooms are very small. No fresh fruit in any of the bars/drinks. All the Chicken taste like a freezer. Pizza place only open for dinner. Lack of protein options for breakfast."