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Ulasan tentang The Saujana Hotel Kuala Lumpur

5 out of 5
The Saujana Hotel Kuala Lumpur
Jalan Lapangan, Terbang SAAS, Shah Alam, Selangor

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 76 daripada 235 ulasan" "
Penilaian 8 - Baik. 104 daripada 235 ulasan" "
Penilaian 6 - Boleh diterima. 32 daripada 235 ulasan" "
Penilaian 4 - Lemah. 13 daripada 235 ulasan" "
Penilaian 2 - Teruk. 10 daripada 235 ulasan" "

8.4/10

Kebersihan

8.0/10

Kakitangan & perkhidmatan

7.2/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

7.4/10

Mesra alam

Ulasan

8/10 Baik

Wee Yee

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Hotel need some upgrading as aged compare to few years back when i stayed in. Service Level of staff can be further improved and more professional especially front desk. Shall provide some basic discount to the guess who stay in hotel to dine in the hotel too.
Menginap 1 malam pada Ogo 2023

4/10 Lemah

Tsyh Chong

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Hotel review
Everything was nice until i received call from hotel reception stuff, told me that it's time to leave because cut-off time 1pm was about reaching, when i was stucked in seminar room in this hotel. I went back to room at 13:08 to pick up luggage, but found that my key was barred to open room door. I felt really bad to be treated like that. It is shame and a waste to have such nice hotel managed under wrong hand.
Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

Teck Ming

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Impressive
Very impressive stay. Very good and comfy.
Menginap 4 malam pada Ogo 2019

8/10 Baik

Kim Koay

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
worth for money. But, not convenience for Traveller without own transport.
Menginap 2 malam pada Apr 2024

8/10 Baik

Andy

Menginap 3 malam pada Dis 2023

6/10 Boleh diterima

Gerrad De

Tidak sukakan: Kemudahan
Menginap 1 malam pada Dis 2023

10/10 Cemerlang

jenny

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Sep 2023

6/10 Boleh diterima

Simon

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Overall hotel/resort was not quite as l expected. Rooms need to be refurbished and upgraded, there were bugs crawling around desk and bench,eg ants & spider. Services were slow,location was also a bit inconvenience to transport
Menginap 4 malam pada Ogo 2023

6/10 Boleh diterima

eddie

Mengembara bersama kumpulan
Tidak sukakan: Keadaan hartanah & kemudahan
Didnt indicate I have breakfast included before I purchased this trip and no shuttle service..Need call cab every time.
Menginap 10 malam pada Ogo 2023

6/10 Boleh diterima

Jun

Menginap 5 malam pada Ogo 2023

2/10 Teruk

Guillaume

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Grande piscine joli extérieur mais rien ne marche Pas de bouteille d'eau dans les chambres, personnel lent, une heure pour appeler un taxi!
Menginap 1 malam pada Ogo 2023

2/10 Teruk

Guillaume

Pengembara perniagaan
Sukakan: Kebersihan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Labyrinthe sans service
Les Chambres sont convenables, l'hôtel est triste le petit déjeuner déplorable, il faut attendre plus d'une demi-heure pour avoir un taxi a priori il faut réserver longtemps à l'avance... Le prise étant l'accessibilité aux chambres : un étage à monter par un escalier, puis un étage par ascenseur et un bâtiment à traverser à nouveau... c'est long et on s'y perd...
Menginap 1 malam pada Ogo 2023
Respons daripada Reservations pada 17 Ogo 2023
Dear Guillaume,Thank you for bringing this issue to our attention. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. We will be taking corrective action plans to address your feedback.

6/10 Boleh diterima

Hye Kyung

Menginap 4 malam pada Jul 2023

10/10 Cemerlang

Justin

Menginap 1 malam pada Jun 2023

10/10 Cemerlang

JEN-CHIEH

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
很不錯的飯店
房間的熱水水壓太小、其他都很好
Menginap 4 malam pada Jun 2023

10/10 Cemerlang

Doreen

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Apr 2023

8/10 Baik

ZOEY

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Quiet
Menginap 1 malam pada Apr 2023

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The humps on the road outside the hotel need to be painted. Terrible for cars whenever we entering and leaving the hotel.
Menginap 5 malam pada Mac 2023

4/10 Lemah

Kylie

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Not worth for money 😅
Menginap 2 malam pada Mac 2023

8/10 Baik

Irene Yu Ling

Mengembara bersama pasangan
Sukakan: Kebersihan
Room smells unpleasant.
Menginap 2 malam pada Feb 2023

6/10 Boleh diterima

Miyuki

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Feb 2023

8/10 Baik

Masahiro

Menginap 1 malam pada Feb 2023

10/10 Cemerlang

YASUHIRO

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
リゾート🏝感溢れるホテルで快適な旅でした！
Menginap 1 malam pada Jan 2023

6/10 Boleh diterima

RYO

Mengembara bersama pasangan
Sukakan: Kebersihan
レストランの大半が閉まっていた。 部屋に水のペットボトルがなく、ミニバーも空っぽ。 朝食はテーブルが汚れたまま。 とても値段に見合わない。
Menginap 1 malam pada Dis 2022

2/10 Teruk

Chia

Mengembara bersama pasangan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Place is old and poorly maintained. Service is sub par. Amenities is worse than a 3 star hotel. No bottled shower gel. Small bottle of mineral water cost 5RM per bottle. You will need to go out to buy your own drinking water if you dont want to pay super overpriced drinking water.

8/10 Baik

KUN

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2022

8/10 Baik

QIAN

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2022

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2022

10/10 Cemerlang

Kian Seng

Menginap 1 malam pada Sep 2022

4/10 Lemah

Seow Beng

Menginap 1 malam pada Ogo 2022

10/10 Cemerlang

Sutha

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 4 malam pada Ogo 2022

8/10 Baik

SOOK KUN

Sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jul 2022

4/10 Lemah

Ayman

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The scenery at the hotel is very nice, more like a resort and not suitable for a business trip. Staff is not well trained, my room had many many problems! This is definitely NOT a 5 star hotel unless you room is in the club house. No air con in the lobby... my room had spider webs, terrible smell, moved me to a new room but air con not controllable and temp was so cold I couldn't sleep... hotel technician couldn't solve the problem, door lock was malfunctioning and I stayed half an hour until it was fixed... no apology from hotel not even a gesture of offering something to drink while they solve the problem. Toilet seat looks old and always dirty... very poor bathroom amenities... NOT a 5 start hotel for sure. I requested that I get upgraded especially that I have an Expedia VIP reservation... promised to do so and it never happened and hotel did not even reach out to me to explain why!! Overall VERY VERY disappointing, not worth the money... you are not close to anything if you need to buy a quick snack or something to drink. Not the place for a business trip for sure.
Menginap 6 malam pada Jun 2022

10/10 Cemerlang

David

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 5 malam pada Mei 2022

4/10 Lemah

David

Pengembara perniagaan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Would not stay here again
Rooms were shabby. Surroundings great. Service from reception poor. Said they wouldnt issue a receipt because i booked through Hotels.com. quality of cocktails in the bar poor. Not a great hotel.
Menginap 1 malam pada Feb 2022

6/10 Boleh diterima

Harveen

Mengembara bersama pasangan
It is a super average hotel, doesn't represent any 5 star qualities. Don't be fooled by the photos. There is an abandon counter in the swimming pool, almost decaying pool bridge (safety concering). Room corridors filled with dust and litter, out of service lift, stained coffee mugs, basic amenities like disposable slippers weren't provided too, insipid breakfast, pool attendant missing from sight. The list goes on. Not worth a dime! Totally disappointed.
Menginap 2 malam pada Jan 2022

10/10 Cemerlang

Sutha

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Honestly one of the best hotels that I've stayed in Klang Valley. Its has such a serene environment. The Club rooms are exquisite and definitely a perfect choice for business travelers or couples who would like a little escape from the hustle and bustle of the city, but still stay in the city itself! Will definitely return here very soon.
Menginap 7 malam pada Nov 2021

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2021

8/10 Baik

Nur

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2020
Respons daripada Saujana Hotel Management pada 10 Sep 2020
Thanks for your comments.

10/10 Cemerlang

George Michael

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jun 2020

10/10 Cemerlang

Siu Moon Leo

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Feb 2020

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Booked 3 king-size bed room but was given twin bed rooms instead.
Menginap 2 malam pada Jan 2020

10/10 Cemerlang

Pengembara yang disahkan

Menginap 1 malam pada Jan 2020

10/10 Cemerlang

Siu Moon Leo

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 5 malam pada Okt 2019

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 5 malam pada Nov 2019

4/10 Lemah

Pengembara yang disahkan

Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan
Menginap 3 malam pada Nov 2019

8/10 Baik

Charles, NJ

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
rooms are just a bit tired but the amenities and grounds are great. Staff was a bit slow at check in.
Menginap 1 malam pada Nov 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Nov 2019

4/10 Lemah

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
I expected so much more from a five star rated hotel. I had to get my room changed once due to dust and cleanliness issues. Even the upgraded room change is also not that much better and the amenities are in serious need for upgrading, much room for improvement needed if this hotel is to retain their five star rating.
Menginap 1 malam pada Nov 2019

8/10 Baik

Marco

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good value but far from the city
Nice hotel , renovated , friendly staff, many restaurants, around 50-70 myr via grab to the city , Nice to relax, good breakfast and fair price for food and drinks .
Menginap 4 malam pada Nov 2019
Respons daripada The Saujana Hotel Management pada 13 Nov 2019
Thank you for your comments.