Jamaica Luxury Hotels

"Great breakfast and good location in Kingston "

"Breakfast was good and room clean "

"Perfection!! My sister and I enjoyed a girl's getaway week. The room was wonderful with a beautiful view of the ocean and property, the food choices were excellent, and we thoroughly enjoyed our time soaking up sun on the beach!! But most of all, every member of the staff was so pleasant and friendly; never did we encounter anyone unpleasant. We have already made the decision to return!"

"I had a very disappointing experience during my stay. The toilet in my initial room was clogged, and no one assisted me until the following day. Maintenance came out four separate times but was unable to fix the issue. On the second day, I was moved to another room; however, I did not receive any housekeeping service for the remainder of my stay. Whenever I requested towels, staff would tell me they were not assigned to my area and that I needed to contact the front desk. Unfortunately, the front desk rarely answered calls, and when I was finally able to reach someone, it took a long time for assistance to arrive. My room door was opened while I was in the shower. Additionally, I informed the excursions staff that I was booked through Expedia, but my Expedia points were never applied. Overall, the lack of responsiveness, poor communication, and unresolved maintenance issues made for a frustrating experience."

"Another wonderful stay at Coco! Rooms are clean and comfy, staff is excellent and the location is fantastic. The Seven Mile Beach is the best in the world!"

"Great services "

"Clean rooms, very courteous and helpful staff, the menu at the restaurant was well balanced and varied with something for everyone"

"Mr. BTTO and the activities staff were truly fabulous. Our family especially enjoyed the daily beach volleyball at 11—it was a highlight of our trip. The evening entertainment was also wonderful, and the staff throughout the resort were consistently friendly and welcoming. The people and beach were the highlights of our trip. That said, the resort itself is quite outdated and in need of significant repairs. Many of the walkways and decks felt worn and unsafe in places. The pool area lacked enough lounge chairs, making it difficult for families to relax outside of the water. The beach cabanas also need attention—cushions were dirty, ripped and everything appeared worn down. The food was what you expect for an all inclusive. Some good and some was not so great. Unfortunately, our room was also disappointing. The sofa bed was very dirty, and the mattress had springs poking through, making it unusable. As a result, our fifth family member had to sleep in our king bed. We were told this issue couldn’t be fixed during our stay. The cleaning staff were great! She kept the room clean during our stay. They did a great job restocking waters and sodas. Overall, while the staff and activities were excellent, the condition of the resort and accommodations needs serious improvement."

"This was my 5th time starting at this property and the food is always great, staff is kind and curious. The hotel however need to be updated with technology and infrastructure. I will be back. "