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"This hotel is in a great location, but everything about it felt more like a dormitory. The lobby was often over-crowded. Our room had a weird rough floor--no idea what material it was made of AND a frosted window--presumably to hide some unsightly view. Worst of all the annoying elevator system requires you to swipe to call an elevator and the car you are assigned may be full. In which case you have to start over. Overall I considered our stay here MEH!"

"Everything was perfect but my only complaint would be that the only option for a coffee and pasty before 9am is the full buffet in the 7th floor. Not everyone wants a full breakfast. It would be nice if the little coffee and pastry stand in the main floor opened sooner!"

"Property was a great location when flying in or out of Madrid"

"Worst check in experience. Angry reception lady got upset at me as the room wasn’t ready when she said it was. She aggressively told me to come back after 2 which I was ok with, then got very defensive and rude when it wasn’t ready at 2:30pm. I think she was embarrassed, which isn’t a good look for someone representing you hotel. Terrible attitude, she wanted an argument and I couldn’t be bothered. Bad introduction. There was a conference with a load of people smoking out front. Could t walk in the hotel without walking through the smoke. The bed room smelt of cigarettes. Very poor. From the linen to the bed. A real shame. Worst Accor experience I’ve had."

"Super clean room, the staff were always really helpful and we had a great stay! Would highly recommend"

"Great experience "

"Ubicación, limpieza, comodidad, y decoración muy buenas. El Staff muy atentos y dispuestos a solucionar cualquier consulta. Lo mejor el Buffet de desayuno y el personal que lo atiende."

"Great location"

"Clean room everyday. Friendly staff. Walkable to almost everywhere"