Hotel Keluarga di Cheltenham

"Great location, large rooms."

"This is a beautifully furnished, elegant hotel in the centre of Cheltenham. It’s in a quiet part of the town and with easy walking to Montpellier. The rooms are spacious, beautifully decorated with high quality tea, coffee-making machines. A fridge with a bottle of water is a thoughtful addition, the toiletries are Occitane, and the towel are of good quality cotton. The room had air conditioning which was essential during a heat wave. There is parking but it is charged per night. There is a...

"Great location, and staff were very helpful. Excellent secure parking. We enjoyed breakfast - the porridge and cinnamon toast were excellent. The menu offered a wide choice. Bed was comfy, but we were there in a hot spell of weather, and there was no air con in the room. The fan in the room did help a little, but it was still very warm for sleeping. The room could have been cleaner however. We had a room which had a bath, shower and vanity unit in the bedroom with a separate toilet. The...

"Clean rooms, Very good staff"

"Some really good points to start. The location of the hotel is super handy for Gloucester/Cheltenham/Cotswolds etc the car park is large and free. We didn’t find any issues with parking. The room we stayed in for a week was their basic double and it was large with a comfortable bed. The room was serviced each day. We opted not to have their breakfast but did eat once at the hotel. The service was pretty slow and the bar service was also slow. We had a treatment in the spa it was very average....

"Highlights: ​Service & Staff: Staff members were attentive, friendly, and provided high-quality service. Housekeeping provided exceptional service by preparing special room decorations to acknowledge an anniversary celebration. ​Dining & Location: The hotel features a desirable location and offers a varied breakfast selection. ​Pool: The swimming pool facility met expectations. ​Areas for Improvement: ​Spa Facilities: Overall spa amenities are somewhat limited. While the sauna performed well,...