Hotels near Cataract Falls

"Pro: Location! Hotel is located on the strip and everything is within walking distance. 1 BDRM (2) Queen Beds suite is spacious. Cons: 1: Staff not knowledgable of hotel. After check in, we noticed the room were missing things. No ironing board, hair dryer, cups and only 2 towels. My wife went to the office and inquired. Reception gave her additional towels and told her someone will be up to bring the hair dryer (no one ever came). Following morning she inquired again and the lady at the front desk told her that hair dryers were not part of the amenities! My wife then looks up the hotel info and see's hair dryer is indeed part of the amenities so she goes back to office and tells them that we are still missing cups, ironing board and a hair dryer. Eventually they brought everything up. 2. Going down to breakfast on our 2nd day and coffee didn't seem to look right and notice the refill light is on. I asked about the coffee if needs refilled and lady said, they do not know anything about the coffee and that someone else comes and service the coffee. So we left and went to Starbucks! Also the breakfast is below average and breakfast area is small. 3. Indoor pool is NOT HEATED! It was freezing and hot tub not working! 4. No TV in the bedroom, appears someone took it off. 5. The cabinet door hits the light when its opened! Summary: Hotel has so much potential! With proper cleaning, and having the right employees who cares about their job, this hotel could be a gem! "

"Great location ! Price was very good and rooms were clean and tidy. Parking is very tight. Jacuzzi tub is way too small. Pool is nice for kids. Elevators super slow. Super quiet on wooded side. Overall great place. Would come back again. "

"Breakfast was amazing"

"It was confusing checking in but the staff was super friendly. The facility…. DISGUSTING. Not as pictured what so ever. Our sink wouldn’t drain, hair in the shower, residue on the walls, elevators trashed, even the garden had trash all in it. "

"When we first pulled into the parking lot, the building looked older than in the pictures but don’t judge a book by its cover. The gentleman at the front desk was very nice and informative. The room was updated, clean, quiet and had a balcony overlooking a stream which was beautiful and extremely peaceful. The hotel was off the main road in Downtown Gatlinburg but a short walk to all the restaurants, shops and attractions. Our stay was a memorable one, we would highly recommend this hotel and hope to be back in the future. "

"Missing products at breakfasf was disappointing but everything else was good "

"Very nice and clean hotel! Breakfast was great every morning and the pool was a nice added bonus ! "

"Fireplace!"

"In general, great. Staff is very nice, enjoyed the breakfast."