Skip to main content

SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Travelers can start their day with a delicious breakfast before relaxing by the seasonal outdoor pool or exploring the nearby Gatlinburg Space Needle and SkyPark.

Choose dates to view prices

SureStay Plus Hotel by Best Western Gatlinburg offers convenience and comfort. Guests enjoy free continental breakfast, business center access, and complimentary coffee and tea in the lobby. The attentive staff consistently earns praise for their helpful service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is RM202
RM228 total
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(96 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(43 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Downtown Gatlinburg, a neighbourhood in Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is in the mountains and on a river. Island at Pigeon Forge and Tanger Outlets are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are not to be missed. Spend some time exploring the area's activities, including skiing. Visit our Gatlinburg travel guide
Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg_ConventionCenter_6127398)02
    Gatlinburg Convention Center
    11 min walk - 0.9 km
  • Gatlinburg Space Needle featuring a garden and a small town or village
    Gatlinburg Space Needle
    12 min walk - 1.0 km
  • Gatlinburg Sky Lift featuring mountains and autumn leaves
    Gatlinburg SkyPark
    12 min walk - 1.0 km
  • Gatlinburg
    Ripley's Aquarium of the Smokies
    19 min walk - 1.7 km
  • Ober Gatlinburg Aerial Tramway
    4 min walk - 0.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS)
    68 min drive

Restaurants

  • Ole Smoky Distillery
    11 min walk
  • Sugarlands Distilling Co.
    11 min walk
  • Puckers Sports Bar
    12 min walk
  • Loco Burro Fresh Mex Cantina
    13 min walk
  • Crockett's Breakfast Camp
    4 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to Gatlinburg SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business centre. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • A seasonal outdoor pool, along with sunloungers
  • Free self-parking
  • A TV in reception, a lift and a vending machine
  • A 24-hour front desk and coffee/tea in reception
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness, size rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges and microwaves

Similar properties

Indoor pool, outdoor pool
The Wander Hotel, a Ramada by Wyndham
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
7.8 out of 10, Good, 1,098 reviews
The price is RM159
RM180 total
includes taxes & fees
8 Mar - 9 Mar
The Wander Hotel, a Ramada by Wyndham
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 9 Mar 2026 start from RM202, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very good

8.2

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 566 out of 1079 reviews
Rating 8 - Good. 266 out of 1079 reviews
Rating 6 - Okay. 128 out of 1079 reviews
Rating 4 - Poor. 50 out of 1079 reviews
Rating 2 - Terrible. 69 out of 1079 reviews

Reviews

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!
Stayed 1 night in Nov 2025

8/10 Good

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
The stay was great with the clean rooms, the staff, and the amenities being great would come back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was perfect
Stayed 2 nights in Jan 2026

10/10 Excellent

Skyler

Liked: Amenities
Great stay, great views. And very reasonably priced
Stayed 2 nights in Dec 2025

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in walking distance with everything in Gatlinburg. The breakfast was great, the rooms were clean and the staff could not have friendlier.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nickey

Liked: Cleanliness, amenities, property conditions & facilities
Room was prefect staff was very helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Darran

Liked: Cleanliness, property conditions & facilities
Room was awesome staff is always friendly been twice
Shot from the patio
Stayed 5 nights in Nov 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities
Room was clean. Beds very comfortable.
Stayed 2 nights in Jan 2026

8/10 Good

Flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room
Stayed 1 night in Jan 2026

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great view . Room was nice , but washer vibrated the room at 7 !! breakfast was ok wish had some fresh fruit but good other wise . Staff was very nice .
Stayed 2 nights in Jan 2026

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities
Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
The hotel staff was amazing, very helpful, nice, & made my stay here even better.
Stayed 2 nights in Oct 2025

10/10 Excellent

Johnny wilburn

Liked: Cleanliness, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Room was clean, bed was comfortable. Breakfast was amazing
Stayed 2 nights in Nov 2025

8/10 Good

Dehuel

Liked: Cleanliness, property conditions & facilities
Clean room, renovated, comfortable mattress and pillows and close to the downtown. Breakfast was okay, but not too many options. In the morning too much noise from outside that I could hear inside the room.
Stayed 1 night in Jan 2026

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, comfy, beautiful view, and a great breakfast with pancakes! Thank you all
Stayed 1 night in Nov 2025

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
The property advertised a full breakfast. Only I morning out of 3 was this the case. It was disappointing. The front desk staff were friendly and the room was clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Quick, easy, ALWAYS clean. Great location. We stay here 3-5 times a year and will continue to do so.
Stayed 1 night in Nov 2025

10/10 Excellent

Trisha

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and nice we got thw suite it was amazing big there wasnt a coffee maker in the room but the breakfast at the hotel was scambled eggs sausage cereal milk yogurt bagels muffins and pancakes would stat there again next time
Stayed 3 nights in Nov 2025

8/10 Good

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to downtown, the room was fairly clean and the beds were comfortable. We would definitely stay here again if we made the trip back to Gatlinburg.
Stayed 1 night in Sep 2025

10/10 Excellent

Janet

Liked: Cleanliness
Balcony had a nice view.
Stayed 1 night in Nov 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was balcony overlooking water, and the walkability was great
Stayed 1 night in Jul 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Staff are great, bed super comfortable and the balcony was perfect for coffee and night time drinks by the river. Will stay again.
Stayed 2 nights in Sep 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast had a variety of items to pick from. The room wasn't extremely iclean and comfortable. Close to shopping. Always had parking. Room next to elevator was loud at night. Would stay again. Uncomfortable
Stayed 3 nights in Dec 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. It was quiet and clean. Able to walk to many places around town.
Stayed 2 nights in Oct 2025