Hotel Dekat Pusat Beli-belah ArenaPark

"Great"

"Perfect for one night stay as it’s very close to the mall. Rooms are decent and clean."

"Das Hotel Aust sehr zu empfehlen. Das personal ist sehr freundlich . Besonders die Dame bei „get your Guide“ Frau Naz war sehr hilfsbereit und aufmerksam .. Da kommen wir sicher noch einmal hin "

"Everyone was very professional and courteous. I would recommend Mall of Istanbul Hilton every time. "

"Staff knowledgeable and ready to go out of their way to help. Particularly Ilayda and Sophia who kept smiling under pressure, polite and helpful. You can ask them anything about local places and respond happily. They made our holiday break very relaxed."

"The reception staff were the absolute best"

"The room is clean and good size except the air conditioner always have problem, low air flow and not always cool. As for breakfast descent and good. The value personal are great and room service."

"Room was clean and security wise it was more secure. Overall our experience with serenity hotel was excellent 🙂"

"yes fresh and great, great hotel!"

"ホテルに忘れ物をし、電話して確認したらフロントに保管してあります。とフロントスタッフの女性がしっかり対応してくれました。 やはり、五つ星ホテル！ 建物は少し古いですが、とくに女性スタッフはフレンドリーで安心した滞在になりました。"

"Great costumer service"

"Staff very friendly"

"There is no walking path to the Mall of Istanbul from the hotel. The only way is via vehicle or taxi. The hotel location is very bad and taxi drivers get lost finding the hotel. The service is horrendous for a 5 star hotel. The hotel should be rated a 3 star hotel. It took almost hour and a half for room service. The rooms are not sound proof, you can hear all the noise from adjacent rooms. Overall, had one of the worst experiences in my hotel stays."

"Service 4 étoiles mais l’hôtel en lui même est plus un 3 étoiles. Certains équipements sont dégradés ou trop anciens, à changer (pommeau de douche, sol douche, cuvette WC etc). Mais le personnel est très gentil et serviable. "