Minibar, in-room safe, desk, blackout curtains

Reviews of Hilton Yantai

5 out of 5
Hilton Yantai
No. 53 Dama Road, Yantai, Shandong

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 92 reviews" "
Rating 8 - Good. 23 out of 92 reviews" "
Rating 6 - Okay. 6 out of 92 reviews" "
Rating 4 - Poor. 0 out of 92 reviews" "
Rating 2 - Terrible. 6 out of 92 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Philip

Business traveller
Disliked: Staff & service, room comfort
Stayed 3 nights in Jul 2021
Response from melinda on 29 Jul 2021
Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Yantai. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from eva on 27 Nov 2019
Thank you for your praise!

10/10 Excellent

Waled

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from eva on 9 Sept 2019
Thank you for taking the time to share your valuable feedback with us.

10/10 Excellent

Rojoso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay at Hilton, abit overpriced, Lobby lounge a bit small. Most staff was good in English, will stay here again next time
Stayed 3 nights in Jul 2019
Response from eva on 8 Aug 2019
Thanks for sharing your valuable comment with us. Our hotel is located in the heart of city and valuable for price. Ensuring all our clients leave satisfied is our goal. We are very glad to know that our staff and service helped in making your visit enjoyable. We hope to have an opportunity to serve you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Loved it
Stayed 1 night in May 2019
Response from eva on 6 Jun 2019
Thank you for your stay with us at Hilton Yantai. We look very much forward to welcoming you back in the future. Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff speak English. if you go to China, this is the biggest problem, just imagen you can't order food, you can't ask for a taxi, you can't ask the staff where to go etc. I will stay again many times, Thank You!!!
Stayed 1 night in Mar 2019
Response from eva on 6 Jun 2019
Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Yantai. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

8/10 Good

Xingchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from eva on 21 Mar 2019
The hotel's design combines Western modern culture with marine inspiration to provide guests with a comfortable and relaxing environment.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Melinda on 3 Jan 2019
We are looking forward to your next coming. Marcom Manager

10/10 Excellent

dennis, Rotorua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
This is a truly five star hotel. Check in was quick. We had an upgrade for a small charge. We had a wonderful view of the coast line from our room. The room facilities were very good. The only thing that I was disappointed about was the bar had run out of draught beer. To top off our stay was the bowl of fruit put in our room on the last day. Thanks very much for a very pleasant stay.
Stayed 3 nights in Sep 2018
Response from eva on 25 Oct 2018
Thank you very much for your recognition of the hotel service. Our employees are always committed to providing an extraordinary experience for every guest with a caring conviction and high standards. The hotel stands in the sea, in the sea view room, you can meet the rising sun or the sunset, overlooking the Marina Square, Yantai Mountain, the first bathing beach, I believe you will fall in love with the beautiful and comfortable environment. The room area is 38 square meters, the office area and the rest area are reasonably distributed, and the supporting facilities are provided to provide you with the best guarantee. It's easy to work and comfortable to lie on the Hilton bedding, such as the comfort of the clouds to ease the fatigue of the day. Xiong Xiaoxi is looking forward to your next stay and wish you a happy life!

8/10 Good

Marc

Very nice rooms and view
Great rooms, location is very nice as well very near the pier. The gym is very modern and also the pool very big and great for really exercising. Unfortunately the hotel doesn't provide, rent or sells swimming caps. The breakfast buffet is not too bad.
Stayed 3 nights in Aug 2018
Response from eva on 25 Oct 2018
The hotel is close to the railway station, the bus terminal and Yantai Port. Adjacent to the Bathing Beach, Changyu Wine Culture Museum and Yantai Mountain, you can easily travel to Yantai's special tourist attractions for those who wish to relax from busy work or meetings. The 323-meter landmark building stands by the sea. In the sea view room, you can meet the rising sun or the sunset, overlooking the Marina Square, Yantai Mountain and the first bathing beach. I believe you will fall in love with the beautiful and comfortable environment. Our fitness center offers a 24-hour personalized fitness environment, a 270-degree panoramic sea view gym and swimming pool, allowing you to enjoy the view of the waterfront while exercising. In the all-day dining restaurant, which combines all kinds of Eastern and Western cuisines and 270° seascape, we will carefully prepare the special Jiaodong cuisine for the guests every day, hoping to get your favorite.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018
Response from jack on 11 Dec 2018
亲爱的客人您好,这是来自烟台世茂希尔顿酒店熊小希的问候。感谢您对我们的认可,我们的“热情好客”将让您享受集“行、宿、食、乐”为一体非凡体验,感受“爱在烟台,难以离开”的山海情缘。

8/10 Good

Bradley, London, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Yantai
The hotel is close to the beach and many tourist sites. The staff was exceptionally courteous. More western style food for the dinner buffet would've been nice.
Stayed 3 nights in Jun 2018
Response from melinda on 28 Jun 2018
Dear guests, Welcome to the Hilton Hotel Yantai. The hotel is close to the sea and has a fantastic view. Varied foods meet the needs of different people. welcome next time.

2/10 Terrible

ahn

Disliked: Staff & service
close private apt payments isn't local currency( they have no any comeantary )
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - only issue was the internet speed which is a general problem in China

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent standard
Stayed 2 nights in Mar 2018

6/10 Okay

Frederic, Seoul, Republic of Korea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Supposedly best hotel in Yantai, but hmmm...
The Hilton Yantai is supposedly one of the best hotels in Yantai, but there are some underlying problems that made my stay at this hotel quite frustrating. One of which was the lack of English-speaking staff at the hotel. Given that it is China, this is understandable, but when frontline staff such as those at the concierge or the front desk cannot even communicate basic information such as checkout time and room facilities, something is seriously wrong. In addition, I woke up after the first night to a body full of bites! There might have been something badly wrong with the bed itself (bed bugs perhaps?! OMG!) and I told the front desk to have someone change the bedding. This was done, but the problem persisted the second night and I checked out without having a good night sleep in this hotel. Windows were also filthy and no view could be seen. Another thing to note is that the breakfast provided was definitely NOT of HIlton standard. This could perhaps be a regional China hotel but if you slap the Hilton branding on this hotel and claim to be a Hilton, there needs to be certain standards that you uphold. Interestingly, as I paid for a buffet dinner at the restaurant on the 26th floor — the same restaurant which provided breakfast —, dinner was much better and this was a stark difference to the breakfast buffet (which was included in the cost of the room). Something needs to be addressed in this hotel and I hope Hilton management are made aware of these numerous problems.
Stayed 2 nights in Jan 2018

10/10 Excellent

SEONMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

EUNSEONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

SEUNGJIN

Business traveller
Stayed 2 nights in Dec 2023

8/10 Good

Eun Ah

Stayed 1 night in Nov 2023

10/10 Excellent

dongju

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very kind and room is very clean
Stayed 3 nights in Sep 2023

8/10 Good

DAISUKE

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
以前より色々な面で行き届いていない。
Stayed 5 nights in Jul 2023
Response from 公关主任 on 31 Jul 2023
Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Yantai. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
服务达不到五星酒店的水准,不适合家庭客
餐饮很单调。住三天以上,早餐一点变化都没有,每天都是一样的菜。带婴儿入住,酒店竟然没有奶瓶消毒器,餐厅也没有儿童餐具,之前其他高档酒店从来没遇过。 这个酒店只适合商务客住个1-2天吧。
Stayed 8 nights in Apr 2023
Response from 公关主任 on 31 Jul 2023
尊敬的客人,很高兴美好的夏日与您相遇在烟台世茂希尔顿酒店。遗憾此次入住未能达到您的个人期望。希尔顿一直为客人提供性价比高且在烟台市场上富有竞争力的产品,希望每位客人能在希尔顿享受希尔顿的待客之道,针对您的本次入住,欢迎您随时拨打酒店电话与我们的宾客服务经理取得联系并提出宝贵的意见,我们将虚心倾听,争取下次给您一个舒适完美的入住体验,再次感谢您的分享,烟台世茂希尔顿酒店期待您的再次到来!

10/10 Excellent

Verified traveller

Travelled with family
Stayed 1 night in Feb 2022
Response from 公关主任 on 31 Jul 2023
Dear guest, warm greetings from Hilton Yantai! We appreciate your recognition of our services and we do hope you enjoy your journey with us. Last but not least, we look forward to seeing you again and wish you a happy life!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything perfect
Good location, good service, and nice sea view! I strongly recommend to stay sea side!
Stayed 1 night in Jan 2022
Response from melinda on 19 Jan 2022
Thank you for your stay with us at Hilton Yantai. We look very much forward to welcoming you back in the future. Thank you!

10/10 Excellent

Bangkun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from melinda on 17 Nov 2021
Thank you for your stay with us at Hilton Yantai. We look very much forward to welcoming you back in the future. Thank you!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Melinda on 29 Jul 2021
Thank you for your stay with us at Hilton Yantai. We look very much forward to welcoming you back in the future. Thank you!

10/10 Excellent

BO

Stayed 1 night in Jul 2021
Response from melinda on 29 Jul 2021
Dear guest, thank you for choosing the Hilton Yantai and share your valuable feedback.The hotel is located on the seafront. In the sea view rooms, you can meet the rising sun or the sunset, overlooking the Marina Square, Yantai Mountain and the First Bathing Beach. I believe that you will fall in love with the beautiful and comfortable environment. We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

QIAN

Stayed 1 night in Jul 2021
Response from Melinda on 21 Jul 2021
亲爱的客人您好,这是来自烟台世茂希尔顿酒店熊小希的问候。非常感谢您对酒店服务的认可。我们的员工始终秉持着体贴入微的信念和高标准的要求在为每一位客人提供非凡的入住体验。愿我们无与伦比的服务让您在离开后仍留有久久难忘的美妙回忆。真心期待您的再次光临烟台世茂希尔顿酒店,祝您生活愉快!

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家庭旅行的不错选择
房间清洁度好,赠送了水果,如果是去老城区的话,酒店位置不错,距离开发区和机场有一些距离。附近商超也很便利,楼下就是海滨广场和十字街夜市。
Stayed 2 nights in Jul 2021
Response from melinda on 21 Jul 2021
感谢您对我们酒店位置的认可。酒店地处烟台市中心商圈,坐拥繁华,一站式服务,尽享便利。期待您再次光临烟台世茂希尔顿酒店,祝您生活愉快。

10/10 Excellent

liu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良いです
Stayed 1 night in Aug 2020
Response from 公关主任 on 3 Aug 2023
Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Yantai. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Jun

Stayed 1 night in May 2020
Response from melinda on 8 Jun 2020
Dear guest, warm greetings from Hilton Yantai! We appreciate your recognition of our services and we do hope you enjoy your journey with us. Last but not least, we look forward to seeing you again and wish you a happy life!

2/10 Terrible

kwanghyuck

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
중국여행은 생에 다신 없습니다
중국은 자유롭게 여행할 수 없는 곳리기에 힐튼역시 그 브랜드만으로 비빌 수 없는 곳이엇어요. 여지껏 묵었던 세계 여러 힐튼 중 모든 것이 떨어지거나 일반 저급호텔에도 미치치 못하네요
Stayed 3 nights in Jan 2020
Response from melinda on 8 Jun 2020
Dear guest, thank you for sharing your feedback with us. We take your comments seriously and we will try to make more improvements on our service and facilities. Thank you again for your feedback and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very gooood
Very gooood
Stayed 1 night in Jan 2020
Response from melinda on 8 Jun 2020
Dear guest, warm greetings from Hilton Yantai! We appreciate your recognition of our services and we do hope you enjoy your journey with us. Last but not least, we look forward to seeing you again and wish you a happy life!

10/10 Excellent

Youngki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from melinda on 8 Jun 2020
Dear guest, warm greetings from Hilton Yantai! We appreciate your recognition of our services and we do hope you enjoy your journey with us. Last but not least, we look forward to seeing you again and wish you a happy life!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WIFIがVPNだともっと良いです。
Stayed 4 nights in Dec 2019
Response from melinda on 8 Jun 2020
Dear guest, warm greetings from Hilton Yantai! We appreciate your recognition of our services and we do hope you enjoy your journey with us. Last but not least, we look forward to seeing you again and wish you a happy life!

10/10 Excellent

hyunkyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from melinda on 8 Jun 2020
Dear guest, warm greetings from Hilton Yantai! We appreciate your recognition of our services and we do hope you enjoy your journey with us. Last but not least, we look forward to seeing you again and wish you a happy life!

10/10 Excellent

JIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel with nice location and great view! Staff are very friendly, sepecially Mr. Peter Pan who helped me with luggages and booking taxi. I will stay here again next time.
Stayed 2 nights in Oct 2019
Response from melinda on 8 Jun 2020
Dear guest, warm greetings from Hilton Yantai! We appreciate your recognition of our services and we do hope you enjoy your journey with us. Last but not least, we look forward to seeing you again and wish you a happy life!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from eva on 27 Nov 2019
Thank you for your praise!

10/10 Excellent

Junyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다음에또올께요
좋습니다 직원들도친절하고 영어도잘하구요
Stayed 2 nights in Nov 2019
Response from eva on 27 Nov 2019
Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Yantai. We are very glad to know that our staff and service helped in making your visit enjoyable.

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
주변에 가게들이 다 일찍 닫고 편의점이라 할만한곳도 없어서 밤 10시쯤엔 주변에 나가도 뭐 할게 없다. 호텔 executive lounge도 10시까지만 운영한다. 하지만 호텔 자체는 너무 좋았고 잠자리도 편했다. 직원들의 영어도 다른 곳에 비해 우수하고 굉장히 친절하다. 컵 같은건 제대로 안씻는지 컵 바닥에 커피 자국 같은게 있어서, 다시 씻어서 써야할 필요가 있다. 하지만 5성급은 5성급인 이유가 있다. Thanks for your great service.
Stayed 2 nights in Nov 2019
Response from eva on 27 Nov 2019
Dear guest Name, thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Yantai. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We look forward to welcoming you back in the near future. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from eva on 27 Nov 2019
Thank you for your praise!

8/10 Good

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很大很乾淨,大床房型的床很軟很好睡
Stayed 3 nights in Oct 2019
Response from eva on 12 Oct 2019
非常感谢您对酒店客房的认可。客房面积38平方米起,办公区、休息区合理分布,完善配套服务设施为您提供最佳保障。既可轻松办公,又可舒适的躺在希尔顿系列的床品寝具上,如卧云端的舒适缓解一天的疲劳。

10/10 Excellent

namjeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식 추천
출장기간동안 26층 바다전망에 조식은 정말 최고였다
Stayed 2 nights in Sep 2019
Response from eva on 12 Oct 2019
Dear guest, thank you for choosing the Hilton Yantai and share your valuable feedback.The hotel is located on the seafront. In the sea view rooms, you can meet the rising sun or the sunset, overlooking the Marina Square, Yantai Mountain and the First Bathing Beach. I believe that you will fall in love with the beautiful and comfortable environment. We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

JungSik, 서울

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from eva on 9 Sept 2019
Thank you for taking the time to share your valuable feedback with us.

10/10 Excellent

Youngil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from eva on 9 Sept 2019
Thanks!

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
쩐내+영어 빵점
정말 심각하게 영어를 못합니다. 정말!!! 어떻게 이럴 수 있지? 정도로 영어를 못해요. 태풍때문에 비행기가 취소돼서 도움을 줄 수 있냐고 물어도 전혀 관심조차 가지지 않아요. 그리고 베개에서 쩐내나요.. 뭐랄까 안씻은 머리냄새? 호텔만 보면 좋아요.. 그런데 정말 뭔가 extra를 기대하지마세요.
Stayed 1 night in Aug 2019
Response from eva on 26 Aug 2019
Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Yantai. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. We look forward to hearing from you and to welcoming you back to in the near future. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from eva on 10 Aug 2019
感谢您的点评,谢谢。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
おススメのホテルです。
トランジットでの利用だったので 10時間ほどでしたが、荷物も運んでくれましたし、夜に両替もしてくれました。 早朝モーニングコールをお願いし タクシーも呼んでもらいました。 今なら、良い感じのスタッフがいるので、良い対応をしてくれると思います。 田舎のホテルのような感じでしょうか、 玄関出てすぐ左手二件目の中華料理屋さんはお母さんが愛想の良い人で、現地の味わいを楽しめます。 水餃子がオススメ。
Stayed 1 night in Jul 2019
Response from eva on 25 Jul 2019
Dear guest, thank you for choosing the Hilton Yantai and share your valuable feedback. Along with further improvements in the city's infrastructure, Hilton Yantai would become increasingly popular. We look forward to welcoming you back to our hotel again. Thank you!

2/10 Terrible

WON SUK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
예약확인 다 하고 예약확인서까지 출력해서 갔는데 예약이 안 되어 있다고 해서 그 호텔에 숙박을 못 했습니다. 이런 황당한 상황에 안내된 한국전화도 안 되고 이거 뭐죠? 도저히 가만 있을수 없습니다. 저에게는 너무나도 중요한 분인데 같이 모시고 간 분에게 너무나 큰 실수를 저질렀습니다.
Stayed 2 nights in Jul 2019
Response from eva on 25 Jul 2019
Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us.We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about your problem have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. We look forward to hearing from you and to welcoming you back to Hilton Yantai in the near future. Thank you!