Hotel Keluarga di West Hollywood

"The hotel looks a little dated, but the rooms are beautiful. Lovely stay."

"Yes , "

"We booked this hotel last year and the reviews were great. Upon arrival one of our party was quite upset due to her cards not working and the staff was mot helpful at all just started at her in disgust. We were also told no further charges were to be made as it was all prepaid through virgin then having over 200 dollars debited from the account! The male members of reception were pretty good but the females were arrogant and ignorant when asking questions or advice. The smell of weed was...

"Amazing, great staff and service "

"Location was good and staff was polite"

"The lobby was nice, the pet service was nice. However, my room was underwhelming, unclean in some parts, especially for a 5-star hotel. There were some stains on the carpet and on the actual sink of the hotel, there were literal drain flies coming out. The caulking also looked old around the shower. We stayed only for 1 night hence not complaining as it was the only 2-bed available left for that day (we got moved). Too bad this happened as it was a perfect location. "

"Rooms are very spacious. Staff are very friendly and helpful. Clean and comfortable "