This is truly a 5 star hotel. You’re pampered from the beginning to the end of your stay, from the check in to the check out. It’s a brand new hotel, very well decorated, with a very nice breakfast, restaurants, pools and SPA, but what really makes the difference are the people working there. The staff is extremely polite, always friendly smiling and trying to help you when needed. They went above and beyond during my stay. My luggage was misplaced and sent to another airport, and the hotel staff reach out to the airline and was able to get it back in the following day. If you want to relax with comfort, far from the hustle and bustle of Ubud city center (the hotel has a shuttle to the city center that works really well), that’s the place to stay.