6/10 Okay
Amanda Lee
Travelled with partner
21 May 2024
Liked: Staff & service, amenities, property conditions & facilities
Took a trip to Secrets in Tulum after reading so many mixed reviews and I can say it has its pros and cons. Cons: check in is at 3pm and our room was not ready until 4:15pm. We got the preferred option and our friends got a welcome bottle of champagne and we didn’t. The hotel layout is very confusing and we noticed that a lot of people were lost just like us. The elevators don’t have ac and the tulum humidity makes it feel horrible. Our room sink leaked water. Most pools (except for the preferred pool at Gottos) don’t serve alcohol after 6pm. The music is honestly ridiculous all in all the pool areas. All the pool areas have sand so you will always take sand to your room. We asked for a piña colada at Bluewater one night and we were told that they didn’t have a blender when we had ordered piña coladas the night before at the same restaurant. According to the preferred option description “ preferred areas had premium liquor options” and when I asked for a Don Julio tequila shot it was probably the worst tasting tequila I’ve ever had and having experience drinking tequila I knew it was bottom shelf tequila.
Pros: the restaurants don’t require any reservations so it makes it easy to have dinner at any time without hassles. The beach club has good food and the staff was great. There is an area for preferred club members with plenty of beach loungers. The preferred area pool is open until 11pm and is the only pool that serves alcohol until that time. Food was great.
Amanda Lee
Stayed 4 nights in May 2024