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"We stayed one week at the Riu Palace with family and friends and overall had a great experience. I shared a swim-up pool room with my girlfriend, and the biggest standout was the cleanliness. This was honestly one of the cleanest resorts I’ve ever stayed at 5/5. Staff constantly cleaned. The food was another huge highlight. I’m normally not a buffet person, but the buffet here was excellent — some of the best resort food I’ve had. Family and friends enjoyed the specialty restaurants too. Food gets another 5/5. The value for the money was definitely worth it, especially with access to the Santa Fe and Baja California resorts. Customer service 3.8/5 was mostly good, but communication could sometimes be difficult because limited staff spoke enough English to assist with questions. The resort is also very large, and the maps could definitely be improved because elevators and floors were confusing at first. The biggest downside was the Wi-Fi. It was unreliable throughout the Palace resort, making remote work nearly impossible and draining phone batteries. As for entertainment, the resort becomes very quiet at night. I enjoyed the peaceful atmosphere, but my girlfriend wished there were more adult-oriented evening activities. Many late-night shows focused on children’s entertainment, while themed parties were geared toward a younger crowd. Overall, I would absolutely return for the amazing food, cleanliness, relaxing atmosphere, and overall value. "

"A friend asked me if I would recommend the hotel and I was torn, Yes or No Pros: Beautiful hotel, food amazing, and good service. Cons: Booked the Jr. King suite for an average night rate of $1,300+ per night, and all we could hear was the highway. The hotel is behind a busy highway, and room 1223 is not worth paying so much for if you want peace and quiet and want to hear the ocean. We asked to be moved to another room a few times and were told that all the junior suites were on the sides of the building and that we would hear the highway, so we were not moved or accommodated. We felt like they basically said, " Deal with it." We were there for 7 days, so that's all we heard, highway noise the whole time. We even asked other people staying on different floors, and they said they could hear the highway. Hydro sessions do not require appointments. That's not a good idea. There are so many people going to the spa for hydro, and the attendants are handling so many people at a time; they do not explain each step, or the reasons why, or each stage of the process. It is easy to get lost in the shuffle of following people around and not knowing why you are in different areas and rooms during the session. I have been at other hotels that offer this experience, and I would rather pay for the Hydro session. Unfortunately, I will never return to the hotel. They need to make it known that they are behind a highway! Maybe their other hotels are not behind highways."

"Staff is very friendly, resort if very clean, the coffee shop and restaurants are delicious. Loved the views from this resort."

"Despite an overall positive experience, it was disappointing to see the resort’s full potential overshadowed by the behavior of a group of intoxicated guests. Their loud noise, offensive language, and unruly conduct made it difficult to fully relax and enjoy the stay. This becomes even more important when traveling as a family, where you hope for a safe, peaceful, and welcoming environment for everyone. It was unfortunate because the resort has so much to offer, but that atmosphere took away from what should have been a truly enjoyable family experience."

"Everything is good "

"Quiet, clean and beautiful Spot right on the ocean. Food was really good for an all inclusive!"

"Very relaxing stay that have many activities if you wanted to participate. The staff was wonderful and really helpful. I recommend spending the extra money and getting the all inclusive pass as it opens so many doors. I would say this resort has the best food I had thus far for an all inclusive resort"

"Personal muy amable Todo muy limpio Ambiente familiar Todo en general muy bien "

"Stunning views; beautiful, walkable beaches; property grounds are lush and romantic; rooms are spacious and impeccably furnished. The ambience throughout the resort is quiet and elevated. The staff is service oriented and attentive. The experience here is very memorable and special. Be prepared for the high food and drink prices, which are not always justified by the food quality."