The Plaza Surin

Staff were friendly as could be.. house keeping was very bad, out of 2 weeks stay my room was cleaned 3 times, cleaners were very lazy. Could smell a bad smell in the room, smelt like sewers. After bad rain water was coming into the room. Not likely to stay there there again

Check-in was very unorganized. I waited over 2 hours for a clean room because the room I was “upgraded” to had a puddle of water inside and smelled moldy. The second room I was provided was better, but the overall experience was disappointing. After everything I had already dealt with, I asked if dinner for two could be provided as a courtesy and was told no. About 45 minutes later, I was offered coconut water instead. The lack of urgency, communication, and effort to make the situation right made an already frustrating check-in experience even worse.

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