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Overview of Shangri-La Hotel, Sydney

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Featured image
Indoor pool, open 8:00 AM to 7:00 PM, pool loungers
Indoor pool, open 8:00 AM to 7:00 PM, pool loungers
View from Room
View from Room

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationThe Big Dig Archaeology Education Centre2 min walk
    Popular LocationMuseum of Contemporary Art4 min walk
    Popular LocationSydney Observatory6 min walk
    AirportSydney, NSW (SYD-Kingsford Smith Intl.)26 min drive
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  • Executive Opera House City View 2 Twins, High Floor

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsExecutive Opera House City View 2 Twins, High Floor
  • Horizon Opera House City View 1 King, Lounge Access, High Floor

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Opera House City View 1 King, Lounge Access, High Floor
  • Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

    Room amenities

    • 60 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Premier Sydney Harbour 1 King, Lounge Access, High Floor
  • Deluxe Opera House, Room, 1 King Bed, City View

    4.7/5 guest room rating

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Opera House, Room, 1 King Bed, City View
  • Deluxe Harbour Bridge Twin Room

    Room amenities

    • 50 sq m
    • Partial sea view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Harbour Bridge Twin Room
  • Executive Opera House City View Room, 1 King Bed, High Floor

    4.3/5 guest room rating

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Opera House City View Room, 1 King Bed, High Floor
  • Ambassador Suite, Lounge Access, High Floor

    Room amenities

    • 105 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsAmbassador Suite, Lounge Access, High Floor
  • Deluxe Opera House, 2 Single Beds, City View

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Opera House, 2 Single Beds, City View
  • Suite, Business Lounge Access, Harbour View (Governor, High Floor)

    Room amenities

    • 114 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, Business Lounge Access, Harbour View (Governor, High Floor)
  • Deluxe Darling Harbour 1 King

    4.6/5 guest room rating

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Darling Harbour 1 King
  • Deluxe Harbour Bridge King Room

    4.5/5 guest room rating

    Room amenities

    • 45 sq m
    • Partial sea view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Harbour Bridge King Room
  • Deluxe Darling Harbour 2 Twins

    4.4/5 guest room rating

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Darling Harbour 2 Twins
  • Executive Darling Harbour 2 Twins, High Floor

    Room amenities

    • 40 sq m
    • Water view
    • Sleeps 3
    • 2 Single Beds
    More detailsExecutive Darling Harbour 2 Twins, High Floor
  • Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

    Room amenities

    • 83 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Sydney Harbour View Suite 1 King, Lounge Access, High Floor
  • Executive Darling Harbour 1 King, High Floor

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Water view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Darling Harbour 1 King, High Floor
  • Executive Sydney Harbour View 2 Twins, High Floor

    Room amenities

    • 50 sq m
    • Harbor view
    • Sleeps 3
    • 2 Single Beds
    More detailsExecutive Sydney Harbour View 2 Twins, High Floor
  • Grand Premier Sydney Harbour View 1 King, High Floor

    Room amenities

    • 60 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsGrand Premier Sydney Harbour View 1 King, High Floor
  • Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

    Room amenities

    • 87 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Suite, 1 King Bed, Lounge Access Tower High Floor
  • Horizon Club Spa Suite 1 King, Lounge Access, High Floor

    Room amenities

    • 77 sq m
    • Water view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Club Spa Suite 1 King, Lounge Access, High Floor
  • Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

    Room amenities

    • 83 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor
  • Royal Suite, Business Lounge Access, Harbour View (High Floor)

    Room amenities

    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsRoyal Suite, Business Lounge Access, Harbour View (High Floor)
  • Premier Harbour Bridge King Room

    4.5/5 guest room rating

    Room amenities

    • 60 sq m
    • Partial sea view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Harbour Bridge King Room
  • Presidential Suite, Business Lounge Access, Harbour View (High Floor)

    Room amenities

    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsPresidential Suite, Business Lounge Access, Harbour View (High Floor)
  • Executive Sydney Harbour View 1 King, High Floor

    4.8/5 guest room rating

    Room amenities

    • 45 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Sydney Harbour View 1 King, High Floor
  • Horizon Darling Harbour View 1 King, Lounge Access, High Floor

    Room amenities

    • 40 sq m
    • Water view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Darling Harbour View 1 King, Lounge Access, High Floor
  • Horizon Sydney Harbour View 1 King, Lounge Access, High Floor

    Room amenities

    • 45 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Sydney Harbour View 1 King, Lounge Access, High Floor
  • Harbour Bridge Suite

    Room amenities

    • 83 sq m
    • Partial sea view
    • Sleeps 3
    • 1 King Bed
    More detailsHarbour Bridge Suite

About this area

Sydney

Located in Sydney, Shangri-La Hotel, Sydney is in the business district and near a train station. Museum of Contemporary Art and Sydney Observatory are cultural highlights, and some of the area's notable landmarks include Sydney Tower and Sydney Opera House. SEA LIFE Sydney Aquarium and Luna Park are not to be missed. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Guests love the hotel's central location.
Visit our Sydney travel guide
Popular Location

What's nearby

  • The Big Dig Archaeology Education Centre - 2 min walk
  • Museum of Contemporary Art - 4 min walk
  • The Rocks Markets - 6 min walk
  • Sydney Observatory - 6 min walk
  • Australia Square - 6 min walk

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.) - 26 min drive

Restaurants

  • Where to eat
  • Altitude Restaurant โ€“ Serves breakfast, brunch, lunch and dinner on selected days. Reservations required.
  • Blu Bar on 36 โ€“ Open daily. Reservations required.

About this property

Shangri-La Hotel, Sydney

Luxury Sydney hotel in Sydney Central Business District, walk to Circular Quay
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/cafรฉ are on-site. All 564 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Shangri-La Hotel, Sydney offers 564 forms of accommodation with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

CHI The Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered valet parking on site (AUD 95 per day; includes in/out privileges)
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 7:30 AMโ€“10:30 AM on weekdays and 7:30 AMโ€“10:30 AM on weekends: AUD 49.00 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (20452 square feet)

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open selected days
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Films for purchase
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6 -11 years old will receive 50% off the adult breakfast price.
This property enforces a strict dress code in Blu Bar on 36 restaurant.
Please note: Altitude Restaurant is open limited days and hour. Dining is available by reservation only and meals must be pre-paid.
The valet parking fee is AUD 75 per day for vehicles under 82.6 inches (2.1 meters) high.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 11 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 250.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 49.00 per person (approximately)
  • Valet parking fee: AUD 95 per day (in/out privileges)
  • Rollaway bed fee: AUD 250.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney
Shangri-La Hotel, Sydney Hotel
Shangri-La Hotel, Sydney The Rocks
Shangri-La Hotel, Sydney Hotel The Rocks

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, Sydney and receive a full refund?
Yes, Shangri-La Hotel, Sydney offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, Sydney cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel, Sydney?
As of 5 Dec 2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel, Sydney on 14 Dec 2020 start from RM716, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Hotel, Sydney have a pool?
Yes, this property has an indoor pool. Pool access is from 8:00 AM to 7:00 PM.
Is Shangri-La Hotel, Sydney pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel, Sydney?
Valet parking is available for AUD 95 per day.
What time is check-in at Shangri-La Hotel, Sydney?
Check-in begins at 3 PM.
What time is check-out at Shangri-La Hotel, Sydney?
Checkout is at 11 AM.
Does Shangri-La Hotel, Sydney provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Shangri-La Hotel, Sydney located?
Located in Sydney Central Business District, this luxury hotel is within a 5-minute walk of Museum of Contemporary Art and Circular Quay. The Rocks Markets and Sydney Observatory are also within 10 minutes. Wynyard Station is 6 minutes by foot and Sydney Circular Quay Station is 7 minutes.
4.4
Excellent
5 - Excellent
1,570
4 - Good
575
3 - Okay
195
2 - Poor
88
1 - Terrible
54

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Great view Had to line up for breakfast Service was slow
Stayed 1 night in Nov 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
It is a lovely hotel but the COVID restrictions made me feel uncomfortable. Lifts were full in the morning and I couldnโ€™t get down. Went via the stairs and got told off by a cranky staff member.
Stayed 2 nights in Nov 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many wrongs to count and the service was terrible
Stayed 1 night in Nov 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was lovely and very friendly. That is all I have to say
Stayed 1 night in Nov 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was magnificent and the location was great.
Stayed 2 nights in Nov 2020