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Overview of Shangri-La Hotel, Sydney

Photo gallery

Guest reviews

4.5/5 Wonderful
4,204 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa

Map

Highlights

Popular LocationThe Big Dig Archaeology Education Centre2 min walk
Popular LocationMuseum of Contemporary Art4 min walk
Popular LocationSydney Observatory6 min walk
AirportSydney, NSW (SYD-Kingsford Smith Intl.)26 min drive

Choose dates to view prices

  • Deluxe Darling Harbour 1 King

    4.6/5 guest room rating

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More details
  • Deluxe Darling Harbour 2 Twins

    4.3/5 guest room rating

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More details
  • Deluxe Sydney Harbour 1 King

    4.5/5 guest room rating

    Room amenities

    • 45 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Deluxe Sydney Harbour 2 Twins

    Room amenities

    • 50 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Deluxe Opera House, Room, 1 King Bed, City View

    4.7/5 guest room rating

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More details
  • Deluxe Opera House, 2 Single Beds, City View

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More details
  • Executive Darling Harbour 1 King, High Floor

    4.7/5 guest room rating

    Room amenities

    • 40 sq m
    • Water view
    • Sleeps 3
    More details
  • Executive Darling Harbour 2 Twins, High Floor

    Room amenities

    • 40 sq m
    • Water view
    • Sleeps 4
    More details
  • Executive Sydney Harbour View 2 Twins, High Floor

    Room amenities

    • 50 sq m
    • Harbour view
    • Sleeps 4
    More details
  • Executive Opera House City View Room, 1 King Bed, High Floor

    4.5/5 guest room rating

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More details
  • Executive Opera House City View 2 Twins, High Floor

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 4
    More details
  • Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

    Room amenities

    • 60 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Executive Sydney Harbour View 1 King, High Floor

    4.7/5 guest room rating

    Room amenities

    • 45 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Sydney Harbour Suite 1King, Lounge Access

    Room amenities

    • 83 sq m
    • Harbour view
    • Sleeps 4
    More details
  • Horizon Darling Harbour View 1 King, Lounge Access, High Floor

    Room amenities

    • 40 sq m
    • Water view
    • Sleeps 3
    More details
  • Horizon Sydney Harbour View 1 King, Lounge Access, High Floor

    Room amenities

    • 45 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

    Room amenities

    • 83 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Premier Sydney Harbour View 1 King

    4.5/5 guest room rating

    Room amenities

    • 60 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Horizon Opera House City View 1 King, Lounge Access, High Floor

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More details
  • Ambassador Suite, Lounge Access, High Floor

    Room amenities

    • 105 sq m
    • City view
    • Sleeps 3
    More details
  • Horizon Darling Harbour Suite 1 King, Lounge Access, High Floor

    Room amenities

    • 77 sq m
    • Water view
    • Sleeps 3
    More details
  • Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

    Room amenities

    • 87 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Suite, Business Lounge Access, Harbour View (Governor, High Floor)

    Room amenities

    • 114 sq m
    • Harbour view
    • Sleeps 3
    More details
  • Presidential Suite, Business Lounge Access, Harbour View (High Floor)

    Room amenities

    • Harbour view
    • Sleeps 3
    More details
  • Royal Suite, Business Lounge Access, Harbour View (High Floor)

    Room amenities

    • Harbour view
    • Sleeps 3
    More details
  • Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

    Room amenities

    • 83 sq m
    • Harbour view
    • Sleeps 4
    More details
  • Grand Premier Sydney Harbour View 1 King, High Floor

    Room amenities

    • 60 sq m
    • Harbour view
    • Sleeps 3
    More details

About this area

The Rocks

Located in The Rocks, Shangri-La Hotel, Sydney is in the city centre and near a metro station. Museum of Contemporary Art and Sydney Observatory are cultural highlights, and some of the area's notable landmarks include Sydney Tower and Sydney Opera House. SEA LIFE Sydney Aquarium and Luna Park are not to be missed. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Our guests love the hotel's central location.

Visit our The Rocks travel guide
Map
Popular Location

What's nearby

  • The Big Dig Archaeology Education Centre - 2 min walk
  • Museum of Contemporary Art - 4 min walk
  • Circular Quay - 4 min walk
  • The Rocks Markets - 6 min walk
  • Sydney Observatory - 6 min walk

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney, NSW (SYD-Kingsford Smith Intl.) - 26 min drive

About this property

Shangri-La Hotel, Sydney

Luxury The Rocks hotel in Sydney Central Business District, walk to Circular Quay
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/cafรฉ are on-site. All 564 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars and premium bedding.
Shangri-La Hotel, Sydney offers 564 forms of accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Valet parking: AUD 69.00 per night
Return airport shuttle (surcharge)
Limo/town car service

Food and drink

Full breakfast available for a fee 7:30 AMโ€“10:30 AM on weekdays and 7:30 AMโ€“10:30 AM on weekends: AUD 40.00 per person
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service

Things to do

Fitness centre
Full-service spa
Indoor pool
Sauna
Shopping
Hot tub

Family friendly

Dry-cleaning service
Free cots/infant beds
Indoor pool
In-room childcare (surcharge)
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
Japanese

Business services

Business centre
Computer station
Meeting rooms
Conference space (20452 square feet)

Outdoors

Terrace

Spa

6 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair accessible (may have limitations)

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Designer toiletries
Hairdryer
Separate bathtub and shower
Towels

Entertainment

Films for purchase
Premium channels
Satellite channels
TV

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board (on request)
Laptop-compatible safe
Phone
Recycling
Slippers
Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
This property enforces a strict dress code in Blu Bar on 36 restaurant.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 11 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 250.00 per night.
Free cots (infant beds)

Payment types at the property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 40.00 per person (approximately)
  • Valet parking fee: AUD 69.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 250.00 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, Sydney and receive a full refund?
Yes, Shangri-La Hotel, Sydney offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, Sydney cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel, Sydney?
As of 5 Jun 2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel, Sydney on 13 Jun 2020 start from RM751, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an indoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Valet parking is available for AUD 69.00 per night.
What time is check-in at Shangri-La Hotel, Sydney?
Check-in begins at 3 PM.
What time is check-out at this property?
Checkout is at 11 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this hotel located?
Located in Sydney Central Business District, this luxury hotel is within a 5-minute walk of Museum of Contemporary Art and Circular Quay. The Rocks Markets and Sydney Observatory are also within 10 minutes. Wynyard Station is 6 minutes by foot and Sydney Circular Quay Station is 7 minutes.

Guest reviews

4.5
Wonderful
5 - Excellent
2,778
4 - Good
945
3 - Okay
293
2 - Mediocre
122
1 - Poor
66
4.6
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very professional hotel staff members, nicest Thank you all

Stayed 1 night in Jan 2020

1/5

    This traveller didnโ€™t leave comments with their review
    Stayed 3 nights in Mar 2020

    1/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed in this hotel over 2 days. Day 1 we arrived and when we arrived there was a bottle of sparking wine with another guests name on it. We checked & the front desk sent someone for the bottle. No turn down service was give for this so called 5 star hotel on day 1. On day 1 we also used the gym facilities. as the outbreak of Covid-19 has made us more aware of things other people have touched, when cleaning the equipment before use the dirt and grim that came of the gym equipment was disgusting. Restaurant/Bar on the top floor. food was nice yet things were tapped and not as warm as expected. Fries were cold and soggy. Day 2.Due to Sydney lockdown at 12pm that day we asked the hotel if we could leave early as nothing would be open in Sydney or the hotel, We were told NO. So we went to breakfast and wow were we disappointed. Again remember this is a so called 5 star hotel. Service at breakfast was disappointing slow. I had the full breakfast and it was mostly left as it was disgusting. The scrabbled eggs had no tease, the bacon was super crispy(I would have expected to me asked how I like my bacon, this is a 5 star hotel after all). sausages were dry and not a nice tease. Best thing was the morning view!!. Checkout day! Breakfast. disappointed.This were cold and missing. when we called we specifically asked for things that were simple and easy as the previous breakfast was so bad, but they missed off 2 or 3 items which made breakfast a poor show. Overall No 5 star Hotel

    Stayed 2 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service

    The in house dining wasnโ€™t up to the Shangโ€™s standards

    Stayed 1 night in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    This is an excellent hotel with well trained friendly staff and fantastic views over the harbour.and opera house the only downside is that it is at the top of a steep hill so its taxis or a hill climb from the trams pr the quayside.

    Stayed 4 nights in Mar 2020