Bespoke South Wales hotels

"I'm in a wheelchair so requested an accessible room. One of the best/most accessible rooms i've stayed in. There is a big wide ramp out front with plenty of disabled parking. Room was large and open for maneuvering and bathroom had a sink, shower and toilet setup that was well thought out and simply just worked. I even used the pool which had a lift for disabled folks to get in/out. Had a great stay and a great time. Lovely friendly people and very helpful. My wife even pulled the bathroom emergency response by accident (looking for the bathroom light switch in the dark) and there were 2 staff members at my room inside 2 minutes to check on me. They weren't even annoyed, just happy nothing was wrong. They even had me fill out a form at check-in to address the plan in case of emergency/fire procedures when elevators would be shutdown. We agreed a plan and i got a say and signed it. I was very impressed with the whole setup. Would definitely stay again in the future. Starbucks in the lobby was a plus :-) "

"Building work was going on but we were aware of that before arriving. We didn’t like the QRcode ordering from the decking. Lacked the personal touch we found at a previous stay"

"Celebrating 45th anniversary Staff went the extra mile to make sure we had a great time. Room was exceptional ,very clean and had everything needed for a relaxing break.Bed was very comfortable 😌 and breakfast delicious. "

"I loved the hotel and it was a bargain price, no fault with it at all. The lady on reception was lovely, only thing that i thought "oh ok then" was when i saw the room cleaners in the corridor when i was leaving ,i smiled at him and saod mornkng, he just looked at me and didnt say a thing, but its early and hes at work so i cant blame him 😀 "

"Beautiful and would stay here again "

"Excellent hotel , had a superior room with a view , but the only down fall was the air con wasn’t well in the room but other from that from the spa to breakfast top notch will be definitely returning in the future , the room was cleaned to a high standard to the staff on arrival was really welcoming, "

"Lovely hotel. Very convenient for shopping, eating and entertainment. Comfortable and clean room. The staff are very friendly and helpful in person and over the telephone- excellent. "

"This is a gem of a place! Thoroughly enjoyed the stay and the experience. Great staff who are welcoming! Definitely coming back again!"

"Another great week at TY Magor Chelsea and Alex really looked after me this week so thanks both."