Shanghai World Trade Exhibition Hall

First, the room is clean and free water bottle is a plus, but the AC is not controllable in the room. The quilt was too thick to fit the room temperature, using it was too hot, not using it was too cold. I wish it would had two thin blankets. Second, when I checked in, the front desk didn’t tell me anything about my three day breakfasts were included and the room has no phone to call front desk. I had to go down to ask. The breakfast almost the same each day, simple western style. I came from USA and I wish I could have at least one traditional Chinese breakfast, why it is so hard to provide some Chinese breakfast? Third, the staffs are lack of training of how to do a good customer service. I met many of the staffs and not even one had a smiling face and showing me the enthusiasm to help, instead I saw many porker faces. I wish I could be more positive but this is my true feelings.

Nice place to stay

Hotel location is okay however few things in the hotel need to be improved: breakfast with coffee machine in particularly only 2 not enough for the number of foreigner guests and breakfast room too small. Rooms are basic and no amenities offered and not enough light in bathroom with no shaver/make up mirror. We stayed 3 nights and the 1st ni8our room was not cleaned and was not easy to get water or coffee as it was not replenished. Photos on the website are much better than reality and I do not think this should be classified as 4 star BOUTIQUE hotel...would be closer to a 3 star hotel and rooms are not really soundproof. Shame I do soundproof negative for someone who really love China .