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Reviews of The Portman Ritz-Carlton, Shanghai

5 out of 5
The Portman Ritz-Carlton, Shanghai
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 560 reviews" "
Rating 8 - Good. 161 out of 560 reviews" "
Rating 6 - Okay. 40 out of 560 reviews" "
Rating 4 - Poor. 16 out of 560 reviews" "
Rating 2 - Terrible. 13 out of 560 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

IGOR

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and safe hotel. Always stay there when I have trip to Shanghai
Stayed 2 nights in Apr 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Club Lounge were wonderful!! They really made the difference. The hotel rooms needs a renovation.
Stayed 14 nights in Mar 2024

10/10 Excellent

Jean

Stayed 1 night in Feb 2024

10/10 Excellent

Yingshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Dec 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Bowen, Medford

Business traveller
Liked: Cleanliness, staff & service
I stayed in this Ritz many times since 2017. The property is a little bit old right now. It feels like there hasn't been any renovation since 2017. They need to spend more in CAPEX to maintain the building. The service is as good as before. Lounge food and coffee are average.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Yong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Dec 2023

10/10 Excellent

Yingshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. The staff were kind and helpful, the area is convenient (next to multiple shopping malls and subway stations) and the rooms were very modern and clean.
Stayed 5 nights in Dec 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Really like this hotel

10/10 Excellent

GEORGE, arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in the major shopping areas of Shanghai
Stayed 1 night in Dec 2023

10/10 Excellent

Kermit

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz are consistently great hotels. The suite we had was extremely clean and comfortable. The hotel is basically spotless inside and out. The bar lounge is elegant and well staffed. Breakfast and lunch buffets are out of this world in terms of variety service and cleanliness. We enjoyed the service and food daily with no regrets. Our advice might be to download a taxi app to help get a cab to return at night because they all work that way now. Great hotel. Classy staff and management. Everyone knows their part and performs to perfection. Stay here.
Stayed 4 nights in Nov 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an excellent stay.
Stayed 12 nights in Nov 2023

10/10 Excellent

Monty, san francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, reasonably priced, I will stay again.
Stayed 2 nights in Oct 2023

8/10 Good

Zhaoxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 3 nights in Oct 2023

10/10 Excellent

Zhu, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and service.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Michael

Stayed 8 nights in Sep 2023

10/10 Excellent

Shuo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2023

10/10 Excellent

Campbell

Stayed 4 nights in Aug 2023

6/10 Okay

Chao

Travelled with family
Liked: Cleanliness, staff & service, amenities
I stayed in skyline room for one night, staff are friendly, AC in the room has poor quality, not in a fine condition or
Stayed 1 night in Jul 2023

8/10 Good

Jean-Francois

Travelled with family
Liked: Cleanliness, staff & service
Well located and convenient. Trusted brand-name. However, as the hotel is old, many facilities are not up-to-date (lack of power sockets in the room and bathroom, ...)
Stayed 7 nights in Jul 2023

6/10 Okay

Katie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property condition is really old!
Stayed 3 nights in Jul 2023

10/10 Excellent

Qi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service! I really enjoyed my business trip there. The staff are very nice. The doorman named Mike was extremely helpful. He ordered a cab for me using his own points to put me to the front of the queue because I was running late for my flight. I was really grateful.it was a very enjoyable stay and I highly recommend it.
Stayed 3 nights in Jun 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jing An area is beautiful!
My wife and i stay every several months, and we love to return to the Jing An area. Breakfast is a great finish!
Stayed 1 night in May 2023

10/10 Excellent

Campbell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
European Boutique hotel
An European Boutique Hotel that has its charm in Shanghai
Stayed 1 night in May 2023

10/10 Excellent

Ninoslav

Business traveller
Liked: Property conditions & facilities
Great location in a top hotel
This hotel was a few minutes walk from my work. Great location with many restaurants near by. Practical location for exploration of the city.
Stayed 11 nights in Apr 2023

8/10 Good

Janey, Belmont

Liked: Cleanliness, staff & service, amenities
location is convinent
Stayed 10 nights in Apr 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Isabelle, Paget

Business traveller
Liked: Cleanliness
Great location for shopping and for attending a conference. But it is a tired hotel, and very Marriott.
Stayed 3 nights in Apr 2023

10/10 Excellent

Yuchuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location with good service
Stayed 2 nights in Mar 2023

10/10 Excellent

Xilai

Stayed 4 nights in Feb 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

WEN JIN

Stayed 2 nights in Nov 2021

10/10 Excellent

SEAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Stella on 4 Nov 2021
Good morning Sean, Thank you for choosing The Portman Ritz-Carlton Shanghai and we are glad to hear that you are satisfied with your stay with us. Our Ladies and Gentlemen pledge to provide the finest service and facility to our guest to make our guest always enjoy a warm, relax and refined ambiance during the stay. Thank you for taking the time to share your feedback with us and we are looking forward to welcome you back again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff Ever!!
Absolutely amazing! Angel on the club level went over and beyond to help us out. She is absolutely fabulous!!
Stayed 2 nights in Sep 2021
Response from Stella on 28 Sept 2021
Dear Jennifer, Thank you for choosing The Portman Ritz-Carlton, Shanghai, and I am glad to hear that you are satisfied with the service provided by our ladies and gentlemen during your stay with us. The fully satisfaction of our guests is our top priority and we will be continuously delivering the memorable experience to all our guests. Once again, thank you for recognize the service delivered by Angel and I look forward to welcoming you back again in the future. With regards, Stella

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Stella on 18 Oct 2021
Dear Michael, Thank you for choosing The Portman Ritz-Carlton Shanghai for your recent stay. We appreciated that you took the time and share you feedback with us. I am glad to hear that you have enjoyed your stay and very satisfied with the service delivered by our Ladies and Gentlemen and we are looking forward to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They emailed ahead for what I need and send a welcome letter with gifts when I arrived.
Stayed 2 nights in Aug 2021

10/10 Excellent

CHEE CHOONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
This hotel is excellent. I will give it 10/10. The staff made a lot of effort to ensure you feel at home. They will always check on you to ensure everything is ok. A lot of them can communicate in English which makes it easier for foreigners who cannot communicate in Mandarin. There is an excellent gym and the breakfast has a lot of choices with great taste. Locations is great with many amenities nearby. There is a supermarket and plenty of restaurants to choose from just outside the hotel.
Stayed 7 nights in Jul 2021

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Soffia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
I had a lovely experience there. I stayed on the club floor where the club service was great. The location was fabulous. The decor of the rooms are a little dated but in perfect condition and very comfortable. By china standards the hotel is a tad old but they have maintained it beautifully. Given the location and service I highly recommend it
Stayed 1 night in Jun 2021

10/10 Excellent

ELAD

Stayed 1 night in Apr 2021

6/10 Okay

shiqiu

Stayed 1 night in Nov 2020

10/10 Excellent

Shih Hsun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Ethan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020