Thank you for sharing your feedback on the Four Points by Sheraton Shanghai, Pudong. We’re very sorry for the annoying smoke smell during your stay. We will do our best to remove smoke smells from rooms with our housekeeping process and try our best to refresh the air in every room. We hope you’ll give us a second chance if you return to the area.

Dear Adequate, I appreciate your review of your recent experience at our hotel. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.

Just wanted to thank you for your recent stay here at Sheraton Grand Shanghai Pudong Hotel & Residences! So glad you were able to experience our hospitality. We look forward to seeing you soon.

Just wanted to thank you for your recent stay here at Sheraton Grand Shanghai Pudong Hotel & Residences! So glad you were able to experience our hospitality. We look forward to seeing you soon.

Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

Thank You

We very much look forward to welcoming you and your family back very soon.

Thank you~

Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

Dear guest, Thank you for choosing our hotel .We very much look forward to welcoming you and your family back very soon.

Dear guest, Thank you for choosing our hotel .We very much look forward to welcoming you and your family back very soon.

Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

親愛的賓客，您好。非常感謝您選擇下榻我們酒店，並在百忙之中為我們留下寶貴的評價。我们也会不断提高我们的服务品质。非常感謝您對我們酒店的喜愛。誠摯的期待您的再次光臨！感謝！

Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

Dear Guest, Thank you so much for your review and sharing your experience with us. We are sorry some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring. We are looking forward to welcoming you back to Four Points by Sheraton Shanghai Pudong!

Dear Guest Thank you for choosing to stay at Four Points by Sheraton Shanghai Pudong , and to share remarks based on your experience with us. Thanks for your recognition of location , and I would like to take this opportunity to apologize for not being able to provide a wonderful stay. Unfortunately we did not meet your expectations of F&B nor did we live up to the high standards of service for which we are known. Please be assured that we have shared your feedback with appropriate hotel team to ensure that the problems are corrected moving forward. If your future travels bring you back to Shanghai again, please do consider to stay with us again as we will strive to better your experience.

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Dear guest, Thank you for choosing to stay at Four Points by Sheraton Shanghai Pudong and to share remarks based on your experience with us. I would like to take this opportunity to apologize for not being able to provide a wonderful stay before your departure. Unfortunately we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please know that we are taking measures to ensure that this situation does not reoccur. If your future travels bring you back to Shanghai again, please do consider to stay with us again as we will strive to better your experience.

Dear Guest， Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. Please be assured that we have shared your feedback with relative Department to ensure that the problems are corrected moving forward. If your future travels bring you back to Shanghai again, please do consider to stay with us again as we will strive to better your experience.

Dear Guest， Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. Please be assured that we have shared your feedback with Room Department to ensure that the problem of toilet is corrected moving forward. If your future travels bring you back to Shanghai again, please do consider to stay with us again as we will strive to better your experience.

Dear Guest， Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. Please be assured that we have shared your feedback with relative department to ensure that the problems are corrected moving forward. If your future travels bring you back to Shanghai again, please do consider to stay with us again as we will strive to better your experience.

Dear guest, thanks for choosing our hotel and sharing your comments with us. It is our pleasure to host you and I'm disappointed to know that this stay has not met your expectation. We will continuously improve staff service quality, looking forward to welcome you back again.

Dear Antonio, Thanks for choosing our hotel and sharing your valuable comments with us. Appreciate your recognition of staff service and regards to the wifi condition, please rest assured that your feedback will be shared with hotel team. Thanks again for your comments and we are looking forward to welcome you back again.

Dear Guest, Thanks for sharing your valuable comment with us, appriciated your continuously support and recognition. We are looking forward to welcome you again once you are in Shanghai.