Scotts Valley Hotels with Swimming Pool

"We were given two rooms at check-in. One was dirty, never turned over. Went to the front desk and were told the housekeeping staff have left for the day so they issued two other rooms and they both reaked of freshly smoked cigarettes. Also there was a whole crew of workers from a tree trimming company, yelling at each other from room to room and going in the hot tub in their underwear. Overall we got a bad vibe and it felt unsafe for our family of 5. The front desk lady refused to give us a refund even though hotels.com staff went above and beyond to call them and ask for a flexibility given the circumstance. So we left and stayed at the nearby beautiful Hilton hotel, but still had to pay for the two rooms that we did not sleep in."

"Didn’t have breakfast"

"Everything you expect from the Westin. Friendly, helpful staff, a beautiful property and stylish, comfortable rooms."

"Amazing "

"Family room was very comfortable "

"."

"Breakfast and parking were just okay. "

"everything is worn and dirty"

"There was a homeless person sleeping in the breakfast place on the floor and charging his cell phone, and another one outside looking inside the cars that were parked.☹️"