Outdoor pool, pool loungers

Reviews of Spark by Hilton Savannah Airport

3 out of 5
Spark by Hilton Savannah Airport
15 Jay R Turner Drive, Savannah, GA

Reviews

7.6

Good

Rating 10 - Excellent. 296 out of 879 reviews" "
Rating 8 - Good. 280 out of 879 reviews" "
Rating 6 - Okay. 146 out of 879 reviews" "
Rating 4 - Poor. 100 out of 879 reviews" "
Rating 2 - Terrible. 57 out of 879 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 2 nights in May 2024

6/10 Okay

Kathleen, Belmont

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

William

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Front desk staff seemed aloof during my check in. The elevator floor was filthy. Breakfast options were spartan.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear William,Thank you for being our guest. It's unfortunate that certain aspects of your stay fell short of your expectations. Rest assured, our housekeeping team will address your concern. Should you ever desire other options for breakfast, please know you can always stop by our front desk for local restaurant recommendations. We're grateful for your feedback and hope you'll return for an even better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Excellent

Avery Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! I really liked how there was an airport shuttle. It made it very easy and convenient. I will stay here again when I’m back in the area. I wish there were more breakfast options besides bagels and muffins. Our room also did not get cleaned while I was there.
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Avery,Thank you for choosing Spark by Hilton Savannah Airport! We're glad our convenient shuttle added to your experience and that your overall stay was pleasant. Rest assured, we will take your suggestions regarding breakfast into consideration for future improvements, and we will speak with our housekeeping team to ensure our high standards of cleanliness are being met. Nevertheless, it was great having you here, and we hope to welcome you back soon.Sincerely,Wendy KirbyGeneral Manager

8/10 Good

Brad

Stayed 1 night in Apr 2024

8/10 Good

dorothy

Stayed 1 night in Apr 2024

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities were clean and the staff friendly but the entire floor and especially the room we were in reeked of fresh paint. Our room had painters tape covering both sprinklers in the room (fire safety violation!?). Other than the sketchy elevator that's about it.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Richard,It was a pleasure having you stay with us during your time in Savannah. We are delighted our hospitable team and high standards of cleanliness left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. We'll be sure to share your concerns with our team to ensure any odor issues are dealt with swiftly. Thank you for taking the time to leave a review, and we hope to welcome you back in the future for an improved experience!Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Marcella

Travelled with family
No ice bucket or cups in room. Went to the desk for ice bucket and was told none available. One wash cloth, one hand towel and 2 small bath towels. There were 2 of us. One plug on one side of bed none on other side. No coffee maker or microwave. Breakfast was a joke - bagels, yogurt and wrapped muffins. Won’t be back.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Marcella,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our sincere apologies if your room didn't have everything you needed and for any inconvenience this may have caused you. Also, we're very sorry you didn't enjoy our breakfast offerings. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maryorie, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stefany was very helpful and pleasant to talk to
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Maryorie,It's wonderful to receive your excellent review of Spark by Hilton Savannah Airport! Stefany will be proud to be commended for her friendly assistance, and we hope you'll come back soon!Sincerely,Wendy KirbyGeneral Manager

6/10 Okay

Salvador

Liked: Staff & service
Was going thru repairs alot of doors left opened thru the night
Stayed 1 night in Feb 2024
Response from General Manager on 9 Apr 2024
Dear Salvador,Thank you for being our guest. The safety and security of our guests is a top priority at our hotel, and rest assured, we'll remain focused on securing our entrances. Should you ever have a concern, please stop by our front desk so we can address any issues. Despite this, we hope you otherwise had a comfortable stay. Your feedback is appreciated, and we hope to see you again.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were changing over to a Hilton that day, they were not ready for guests, remolding going on all over the whole hotel. Never should have been open to guests especially for the premium price they were charging! The manager said she would take care of us, but when I went down to check out nothing had been done and she wasn’t there. The manager on duty said she would comp our rooms, which is very nice but still waiting for my cc to be credited.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Tammy,Thank you for your review. We sincerely regret to learn that you were not satisfied with your experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Please know that when booking through a third-party site, billing inquiries and refunds should be dealt with through them. Nonetheless, your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in Savannah.Sincerely,Wendy KirbyGeneral Manager

4/10 Poor

Rhoda

Disliked: Cleanliness
This hotel was like a war zone! I understand it is being remodeled, but guests should receive a nice discount for the having to deal with the noise, trash, terrible breakfast bar, etc.
Stayed 4 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Rhoda,Thank you for your feedback. We acknowledge the disturbances caused by our current remodeling efforts and are working diligently to minimize any inconvenience. While we strive to maintain our service quality during this period, we understand the impact on your experience. We appreciate your patience and look forward to welcoming you back to a significantly improved environment.Sincerely,Wendy KirbyGeneral Manager

4/10 Poor

john

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I understand that they were under construction but even that the room didn't have any towels or any toiletries in it there's no microwave the shower made a loud whistle and the staff seemed more intent on making sure the construction workers had rooms but not keeping the cross traffic noise down after hours
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear John,Thank you for sharing your concerns with us. We apologize for the inconvenience you experienced during your visit. Our housekeeping team will ensure that rooms are fully stocked, and our maintenance team will check your shower. Your input is valued and we hope for a chance to deliver a better experience in the future.Sincerely,Wendy KirbyGeneral Manager

8/10 Good

Kimberly

Liked: Staff & service
My low scores are based on the property being under renovation.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Kimberly,Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. We're sorry to hear we fell short of meeting your expectations and for any issues you encountered with our renovations. While we do our utmost to ensure these updates have minimal impact on our guests, we apologize for any inconvenience caused. We're grateful for your feedback, and we hope to have the opportunity to impress you the next time you're in the area.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Russell, Palmetto

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This property is under a remodel conversion to a Hilton. We were in a room on the first floor where the walls were being sheetrocked and dusty. Our room key only worked sporadically. In the morning we went down to have breakfast and found there was nothing left. Eggs were gone, no fruit - a joke. We went to a Toasted Yolk and spent $41 for breakfast. Parking was limited as the construction crew had closed off areas. Parking lot lights were not working in some areas of the lot. We have a noncancellable reservation at the same hotel for Feb. 18 but we will not stay there. Would be nice to receive a reimbursement as we will be staying at a Holiday Inn at a neighboring location.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Russell,We appreciate you sharing your thoughts regarding your recent stay at our property. We're very sorry to learn of any unfortunate issues you encountered and that we were unable to meet your expectations. Please accept our apologies for any disturbance you experienced with our temporary renovations and that breakfast was not replenished in a timely manner. We will certainly discuss your feedback internally to address where we need to be doing better. Your comments are essential as we continually strive to provide our guests with a positive experience. Thank you for your valuable input.Sincerely,Wendy KirbyGeneral Manager

6/10 Okay

james, GLOUCESTER POINT.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Desk manager was not very helpful. Acted like it was a chore to get out of his chair and wait on us. Didn't offer up much help without us asking for it first.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Dear James,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Please know that this is not typical of the high standards of service that our teammates strive to provide. Your feedback is valuable to us, and we will be sure to share your feedback with the appropriate team members for improvement purposes. Please visit us again for a much better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service
Desk clerk very friendly
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Kirk,A warm welcome goes a long way at Comfort Inn & Suites Savannah Airport! We are so proud that our front desk clerk was a highlight of your stay, and hopefully, you had a great trip overall. Happy travels, and we look forward to our next opportunity to serve you. Sincerely,Wendy KirbyGeneral Manager

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Erich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Feb 2024

10/10 Excellent

Hortencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

gail

Business traveller
Liked: Cleanliness
Disliked: Amenities
i do not like the fact that you no longer have stay shuttle and can leave car while on trip this was one of the better amenities you had for people traveling on trips ☹️
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Gail,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, please know that we do have a complimentary shuttle to Savannah/Hilton Head Airport. It was a pleasure having you here, and we hope you return soon.Sincerely,Wendy KirbyGeneral Manager

6/10 Okay

irma, Hampton

Liked: Staff & service
Disliked: Amenities
Staff could take better care when cleaning. No dining options are available onsite, however, there are a number of restaurants in the immediate area. Also, some delivery options are available.
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Irma,Thanks so much for your valuable feedback. We apologize for any lapse in cleanliness you experienced, and we'll be sure to notify the appropriate team members. We're glad to hear you were able to take advantage of the many restaurants in the area. It would be great to welcome you back anytime!Sincerely,Wendy KirbyGeneral Manager

8/10 Good

Nikki, Savannah

Liked: Cleanliness, property conditions & facilities
Nice, clean rooms. Convenient shuttle to the airport. The front desk wasn't staffed and we had to wait to be checked in.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Nikki,Thank you for choosing to stay with us at Comfort Inn & Suites Savannah Airport. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of some of our convenient amenities. However, we apologize for any delay you experienced at check-in and for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Wendy KirbyGeneral Manager

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Barbara

Stayed 1 night in Jan 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service
Disliked: Amenities
From the moment I walked in the Front Desk CSR Navada was Excellent! She went above and beyond with her service! I had stayed here before and she was excellent then too (Hospitality is key to a good stay)! Thank You!! Want to give a shout out to Winsom, She was working the breakfast area and came right over and helped the customers & me with making sure we had everything we needed! The only negative I have is the shape of the hotel. It needs renovations to bring it back to life. Do wish the bar had been open. It was closed when I was here last time too.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Lynn,Thank you for choosing Comfort Inn & Suites Savannah Airport and for sharing such a lovely review. Navada and Winsom will both be delighted to know they helped make your stay so memorable. We look forward to welcoming you back for another great visit.Sincerely,Wendy KirbyGeneral Manager

10/10 Excellent

Jerry, Marco Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

NANCY, Mineral Point

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Check-in staff were never the most personable or friendly any of the 3 different times we stayed. Bathroom light/fan was in Off position but NEVER shut off. Blow dryers either didn't work or were no longer attached to the wall. Elevator and room floors were dirty.
Response from General Manager on 19 Jan 2024
Dear Nancy,Guest feedback is important to us, so we appreciate you sharing yours. While we are honored to have you as our guest, we are sorry to see we dropped the ball during your visit by not living up to our normal high standards. Please know we work hard every day to provide our guests with spotless accommodations and wonderful service, so your comments will be reviewed internally to ensure positive changes going forward. It's our hope we have the opportunity to show you our true value and caring spirit during another visit.Sincerely,Wendy KirbyGeneral Manager

4/10 Poor

NANCY, Mineral Point

Travelled with partner
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Bruce

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Stayed 1 night in Jan 2024

6/10 Okay

NANCY, Mineral Point

Travelled with partner
Elevator was dirty. Breakfast was poor w no fruit and small amounts of scrambled eggs and bread for toast. Front desk clerk at check-in was not rude but said two things to us (he asked for my ID and elevator to the left)
Response from General Manager on 15 Jan 2024
Dear Nancy,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and service as well as for any disappointment with breakfast. Should you be in the area again, please consider coming back to see us.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Cyro, Kissimmee

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel premises were dirty, truly! The carpet has stains all over. The elevator smells really bad. The room's carpet had stains that looked disgusting. The air conditioner was the most dirty, unhealthy and the small, OMG, I can't even describe! The mattres wasn't comfy at all, it felt like I was falling from the bed the whole night, as it was uneven. To be fair, the bathroom looked clean. My family and I couldn't sleep because if the air conditioning smell, we had to turn it off. Never ever again! The worse accomodation ever for the price we paid!
Stayed 1 night in Dec 2023
Response from General Manager on 13 Jan 2024
Dear Cyro,The issues you raise are important to us. Please accept our apologies for anything less than perfect during your visit. Our team will review your feedback in detail and make any necessary corrections to our accommodations. We'd be grateful for the chance to provide you with more suitable accommodations should you travel back this way again.Sincerely,Wendy KirbyGeneral Manager

8/10 Good

Renesmee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marissa

Stayed 1 night in Dec 2023

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Just avoid this facility in any case ! Very dirty and out dated from loby to their beds ! Ecerywhere filthy! Breakfast minimal with not enough bread and other ingredients !
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Martin,Thank you for your feedback. We are sorry for any way we failed to meet your expectations. Our team is committed to positive change, so we will reflect upon your notes and use them to ensure that we are meeting our own high hospitality standards. On your next trip to the area, we hope you’ll allow us to welcome you back for a much better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Excellent

Shawn

Stayed 1 night in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
We wanted a basic hotel that wouldn’t break the bank just for the night before an early morning flight. This fit our needs. The front desk staff were pleasant and efficient with check in and check out ( and we checked out at 4 am!!). Although the property is not new and could use some freshening, it was clean, the bed was comfortable and it was quiet even though it was quite busy. Would do the same again
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Stephanie,Thank you for taking the time to leave us your review. Our team is delighted you received excellent service and enjoyed our clean, comfortable beds and quiet rooms. It was our pleasure to host you during your recent visit, and we hope to see you again soon.Sincerely,Wendy KirbyGeneral Manager

4/10 Poor

CLYDE

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Srikant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Travis,Thank you for your perfect rating. We are glad that our team made a positive impact on your stay. It was a pleasure to have you as a guest. We look forward to welcoming you back. Sincerely,Wendy KirbyGeneral Manager

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Many times it was difficult to reach anyone at the front desk. Calls from outside the hotel and inside as well. That was very frustrating.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Patrick,Thank you for taking the time to share your comments. We take pride in delivering attentive service, so we'll work to improve in this area. Our team is confident we can do better, and we hope to have a chance to prove this. Sincerely,Wendy KirbyGeneral Manager

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

8/10 Good

Randy

Stayed 1 night in Nov 2023