"Overall, we had a pleasant stay thanks to the friendly staff, good food, and enjoyable atmosphere.
There are a few areas that could use some attention. Our check-in experience was slower and less organized than expected, which wasn’t the best way to begin our vacation. We traveled as a family and booked four rooms, and while they were generally comfortable, we noticed some maintenance and housekeeping issues. Some clocks showed visible rust, drawers damaged, the bathroom mirrors were damaged, and one room had pieces of tape still stuck to the ceiling, as though decorations had been removed but the tape was left behind. It gave the room an unkempt appearance and showed a need for more attention to detail.
We also experienced confusion with the pool towel policy. We were never given towel cards. A couple of days into our stay, some guests were given towels without being asked for a card, while others in our group were told they could not receive one without a card and had to return to the front desk. The inconsistency was frustrating, and clearer communication would have helped.
The coffee shop and late-night snack options were also quite limited, which was disappointing for guests looking for something outside regular meal hours. With some room updates, better attention to housekeeping, and improved communication, this hotel could provide an even better experience for travelers."
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