"Rating: 1/5 Stars
I am beyond disappointed with our stay. We booked this trip to celebrate my best friend’s 35th birthday, and while the room initially looked nice, our experience was a disaster from start to finish.
Health & Safety Issues: The elevator stopped working during our stay, forcing us to take the stairs. I have asthma, and when I informed the front desk, they were completely indifferent to the physical strain and health risk this caused.
Unusable Bedrooms: We couldn't even sleep in the actual bedrooms because of a foul, overwhelming odor. We ended up spending our "vacation" miserable.
The Water Crisis: In the middle of my shower one day, the water completely shut off. I had to finish rinsing the soap off my body using cold bottled water. Even when the water was "working," the pressure was terrible and we barely had any hot water.
Service Failures: * We were charged a cleaning fee, yet the room was never cleaned once, and we never received fresh towels.
Basic necessities like toilet paper were unavailable unless "requested," and even then, it was a struggle to get any.
The bedroom TVs didn't work at all. The only working TV was in the living room, and it only offered Netflix if you used your own personal account.
We spent a significant amount of money to enjoy a milestone birthday, only to be met with a staff that didn't care and facilities that were falling apart. Do not stay here."
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