Hotel Best Western di Jalan Rush

"I arrived a bit early. They didn't allow me to check in early, although it was confirmed the previous guest had left. I asked a kind favor to prioritize cleaning my room first but it was not entertained. I asked to switch to another room that is ready and has been cleaned but my request was rejected. No effort was made whatsoever to help guests except the easy response of saying a sharp "NO" with a stuck-up face. Finally passed the check-in time, 3 pm, but my room was still not ready. I told...

"I found the front desk staff to be abrupt and unhelpful on the telephone. They were nice in person. I was in the annex building on the fifth floor. I stepped off the elevator and the floor had a moldy odor. The room was old but clean in appearance but was very moldy smelling. The sink and tub didn’t drain and the air conditioner was extremely loud. The hotel did send maintenance up who kindly cleared the drains and opened a window which helped with the mold odor but made for a very loud night...

"Excellent place to stay, all the way."

"The name "Midway Airport" is misleading, as this hotel doesn't really have anything to do with the airport. The parking lot is also quite small. I do want to recognize the young man working the front desk on the night shift. He had outstanding hospitality skill, he was professional, welcoming, and genuinely friendly. He made the best impression during our stay and deserves recognition for his excellent customer service. I wish I had gotten his name so I could name him. His hospitality skills...

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