Hotel Best Western di Chicago

"I arrived a bit early. They didn't allow me to check in early, although it was confirmed the previous guest had left. I asked a kind favor to prioritize cleaning my room first but it was not entertained. I asked to switch to another room that is ready and has been cleaned but my request was rejected. No effort was made whatsoever to help guests except the easy response of saying a sharp "NO" with a stuck-up face. Finally passed the check-in time, 3 pm, but my room was still not ready. I told...

"Breakfast was not great. They put a security deposit on your bill. No warning about this. Desk clerk barely spoke English."

"I found the front desk staff to be abrupt and unhelpful on the telephone. They were nice in person. I was in the annex building on the fifth floor. I stepped off the elevator and the floor had a moldy odor. The room was old but clean in appearance but was very moldy smelling. The sink and tub didn’t drain and the air conditioner was extremely loud. The hotel did send maintenance up who kindly cleared the drains and opened a window which helped with the mold odor but made for a very loud night...

"The room is large. The coffee machine at lobby is really convenient. There are basic items for breakfast. The location is very good. Hope outdoor pool was available."

"The pictures and reviews and listing on expedia did not meet my expectations of this hotel. I wonder if the pictures have been touched up by AI? The pool and hot tub were both shut down. The hallways and common areas were very visibly dirty and smelled. E-xpedia will not allow me to write our full experience on this platform. Read between the lines if you can. Our beds were clean. Parts of the bathroom had been cleaned but not vertical surfaces. Breakfast was not as substantial as other...

"Excellent place to stay, all the way."