"Overall, I had a very pleasant stay and would rate my experience 4 out of 5 stars. The staff was friendly, welcoming, and always willing to help, which I truly appreciated.
The main issue during my stay was that the air conditioning in my room was not working when I arrived. Since air conditioning was listed as an included amenity, I expected it to be available from the start. After reaching out through Expedia, the issue was addressed and fixed, and I was satisfied with the resolution. However, I did spend one day without AC before it was corrected.
I also had my “Do Not Disturb” sign displayed, but staff knocked on a couple of occasions to restock the minibar and provide room service. While I appreciate the attention to guest comfort and the level of hospitality, I would have preferred that the Do Not Disturb request be fully respected.
That said, the staff truly went above and beyond when I was leaving for the airport. My Uber rides kept getting canceled, and I was becoming very nervous about making my flight. The hotel team quickly helped arrange a taxi for me and reassured me that I would get to the airport on time. Their kindness, professionalism, and willingness to help during a stressful situation made a lasting impression and were genuinely lifesavers.
Despite a few issues, the excellent service and care shown by the staff made for an enjoyable stay overall, and I would gladly consider staying here again."
