Aparthotels in Quintana Roo

"Check in was great especially Brenda at the front desk. She’s very accommodating. Room was very nice with an ocean view. Liz, Nelson, and Angelo at the restaurant and Allan at the bar were great. We were disappoint with the following reasons: 1. We didn’t get housekeeping service after our first night despite having the sign that said between 8am-3pm. We came back at 4pm and ended up asking for fresh towels. 2. Some towels smelled damp. 3. We asked for dental kits during the evening but it did not come. We had to request again the next day. 4. No laundry bag given to put our wet clothes and asked for plastic bag instead and was given 2. When asked for more since it was small, staff said they can only provide 2. Given that we paid a lot. 5. Restaurant reservations. We stayed for 5 nights and can only book 2 reservations. I asked front desk and they said to just ask the staff at the restaurant for walk ins. Went to 2 restaurants and they don’t allow walk ins. When I told front desk, they sent me the next day to the staff that manage the app. When I talked to the person, they told me to come back the next day. I just decided that there’s no point coming back since we are leaving the next day. We were very disappointed that my friends and I weren’t able to have dinner together in one of the restaurants since we only have 2 nights altogether. "

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"Too crowded "

"My husband I enjoyed our 7 days of pure bliss. The food at the buffet was just looked fresh and appealing. You could tell it was sitting there all day. Our favorite restaurant was the Krystal first and the black and white. The rooms were grand and we had amazing view of the pool and beach. It would’ve been nice if the beds were true king not two doubles pushed together. The hotel is very grand feel very regal. Loved the art deco bar, the pools were awesome. The beach the beach was better than isla mujeres. Coming back for sure."

"The staff are wonderful, the hotel has a lot of activities for the kids. The pool area and wild life like monkeys, coates, iguanas are fun for the kids to observe. However, our biggest disappointment was the beach, not just feet high piles of seaweed from never ending seaweed coming ashore, but the shore itself was rocky, getting in passed seaweed took effort, cutting feet at the bottom. Just very disappointing to be honest as we are beach people and not pool, and no where online was this mentioned. If you dont care for the beach, then this resort is for you:) Overall a great stay still! "

"Clean, modern hotel with class. Very good, fresh and tasty food with beautiful presentation; much better than anticipated (from my previous experiences in a 4star in Mexico). Checkin and checkout was quick and efficient. The only issue is a dire lack of palapas or other shade at the beach (10 palapas for a hotel that size?!) and the hotel layout was a maze on day1 - they should be handing out a property map."

"Very nice love it there however booking with this app was annoying and the transportation service with this app is horrible "

"Overall had an excellent stay. It’s a beautiful premises, perfect location, and the staff are very good. We had an ocean view room as an upgrade and was definitely worth the extra $$$. Only reasons for not 5 stars is the lack of swimmable beach (there is a small beach area but no swimming). While the food overall was excellent (both buffet and à la carte), I did pick up a small bout of food poisoning from my dinner one evening. Still overall we were very happy with our stay and can happily recommend this all inclusive in PDC. "

"Clean property"