Hotel Menyeluruh di Puerto Aventuras

"Everything was clean and beautiful grounds! The only thing I would improve would be food choices. But honestly, you get what you pay for and it’s a great value. I have never seen people work harder on groundskeeping in my life."

"This place was like being on a movie set . It was absolutely perfect and indescribable ! I was in disbelief since stepping my feet inside . The hospitality and professionalism was 💯 put of 5 stars !!!I will def be back !"

"We had an amazing experience everyone was nice and very helpful"

"The good : bed was comfortable. The staff for the restaurants were friendly and efficient. The grounds are well kept The bad : Food is junk food based. Quality was mediocre at best. Not on-par with other five star in the Riviera. Some of the dinners were quite bad. The drinks were not good either. The little things that are supposed to make this hotel different such as a record player in the room and a bath simply did not work, even after we called to get them fixed. The check-in process was...

"He estado en mas de 7 hotels de Mexico, y nunca he dejado ningun review negativo. En este caso lo hago porque realmente espero que ayude a mejorar. El hotel en cualquier momento colapsa por falta de mantenimiento, los cojnes de la piscina descocidos, sucios, una cucaracha inmensa en la habitacion, el shower con salideros, los pisos sucios, nunca hubo un recibimiento como en otros lugares, la mayoria de los restaurantes cerrados Excepto la humildad de meseros y meseras no tengo nada que rescatar,...

"Clean room , very friendly staff ."

"Incredible staff, but Preferred Suite and pool are severely neglected. ​We were incredibly disappointed with our Preferred Suite, especially paying premium rates. The room requires a massive update and deep clean. The fan and AC vent made a frustrating amount of noise, the ceiling was noticeably cracked, the hanging light fixture was rusted and corroded, the furniture was chipped and beaten up, and the bathroom door was covered in filthy streaks with rusted hinges. ​The neglect extends right...

"Awesome"