Hotel Dekat Phonox

"Great place to stay! Close to the train and very clean and quiet."

"Would definitely stay here again!"

"Very nice hotel, great location, good restaurants."

"Great stay, clean and staff were very friendly and helpful"

"My single bed room was small but quiet. It was in the basement, no windows. But that helped to keep it quiet. Hot water kettle, AC, and TV all worked okay. Towels, coffee, tea, sugar, cream were restocked daily. Breakfast was scrambled eggs, sausages, toast, Danish, juices, fresh fruit, cereals, milk, coffee and tea. Check in and out was easy."

"Absolutely terrible customer service. Despite there being 24/7 check-in. I made five separate phone calls, to what seemed like an overseas call centre, to get into the building. It probably took more than an hour of standing/sitting on the pavement outside, with one call handler simply hanging up on me, to get into the place with a dying phone battery. After eventually getting in, I was too tired to even utilise the facilities I had paid for like having a proper shower. Even then, there was...

"Staff was standoffish."

"It's a decent hotel in an interesting area of London. Good spacious room, excellent breakfast and Italian restaurant on ground floor. Good rooftop bar. The pool, though, is tiny and the decor is a little tired. Lovely, helpful staff throughout."

"Clean room"

"The hotel is not close to London Underground. The hotel is not well maintained - bathroom plumbing was blocked & TV received no stations."

"Wonderful"

"Absolutely beautiful hotel. Easy walking distance to main spots and trains in London. Customer service was top notch ."

"Room size adequate, clean, staff friendly, breakfast buffet delicious. Right in the heart of the London attractions, this is the second time we have stayed there, and would stay again in future!!"

"Great, central location. Beautiful property with a great restaurant. Coming back next time I’m in London!"

"The staff was very helpful."

"We did end up in a chamber room. I felt being the in the basement I should informed when you book room. It was cozy and clean however it was so small no where to put your luggage. The bathroom room shower was a decent size. Because you are in the basement a night light seems appropriate for the bathroom for middle of night use time. Two people can not be in the bathroom at same time. Our bed was comfortable and room was clean. The only daylight was a patio door that opens to another...

"Everything was good"

"Bathroom and bedroom are exceptionally tight."

"Fantastic, breakfast ok"