Shangri-La Hotels and Resorts Penang Island hotels

"Gym is small and not well equipped "

"Great spot to stay, rooms are spacious and kept clean"

"Location wise very good. Everything available at surrounding area. We love it. Hotel breakfast is great."

"The staff are the main asset at this hotel. We got our first room and there was a strong chemical smell in the room and across the full floor. We managed to move to a different floor and it was much better. In general the hotel is nice however there are quite a few tired areas. I would avoid breakfast - there is a local bakery nearby, we went here instead. It was advertised as 2 pools which is true however depending on your booking and side of the hotel you are staying in will dictate which pool you can use. Something that was not clear to us at booking or at check in. "

"Very relaxing beach/pool holiday hotel. Lovely spacious rooms. Got for the Deluxe Room if you can. Huge big bed and you look directly out to sea quite magnificent."

"Spa was really good. Food too"

"Clean room, courteous staff, stored bags for us before and after check-out times. Staff were knowledgeable about the area and able to point us to the best available local locations when needed. "

"Generally friendly staff"

"Staff are amazing !"