The room did not match the description, I know that it is not always like the photo but it needs a serious refresh (furniture, carpet, curtains, and bathroom).
We arrived in the evening and the staff who did our check-in was so new he didn’t know which building our room was (nor did the person who helped with the luggage) so we lost 15 min going up and down looking for our room.
There was no bottle of water so I had to boil water in order to take my medicine with tea (and no bottle was left during our stay) which we mentioned at checkout and at least we were told that it was unacceptable