2/10 Terrible
Amarinder
Travelled with family and small children
27 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The general staff at the hotel are brilliant. The management however different story. 2nd time here. Both times it’s been terrible.
First time we was told it was our fault and because the water park is great for our kids we thought take the hotels advice and book according to what they have suggested and message them before for the room and check in etc.
Somehow this made it worse. Me and my wife slept on single beds for 6 nights aswell as our kids. We had what can only be described as bed bugs and are now covered in marks from it. My daughter has rashes all over her body and my son is covered in marks also as a result. It was reported immediately, 4 days later the hotel said ok let’s change your room. Which was a down grade as we had a club room. I never normally write reviews but this has pretty much been the worst 6 days I have had in Dubai. I have come here 7 times overall. Atlantis which is the same price is so much better and they actually listen to then the customer has an issue. So disappointed in this hotel and the management which is a shame because the general
Day to day staff are brilliant and friendly. Management however are shocking. Felt Ignored and disrespected as they knew they had our money already.
Amarinder
Stayed 5 nights in Mar 2024