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Reviews of George Street Hotel

5 out of 5
George Street Hotel
15-19 George Street, Oxford, England

Reviews

8.4

Very good

Rating 10 - Excellent. 264 out of 561 reviews" "
Rating 8 - Good. 187 out of 561 reviews" "
Rating 6 - Okay. 55 out of 561 reviews" "
Rating 4 - Poor. 34 out of 561 reviews" "
Rating 2 - Terrible. 21 out of 561 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dominic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, value for money l
Stayed 1 night in May 2024
Response from George Street Hotel on 4 May 2024
Dear DominicThanks for your positive feedback. We are glade that you loved your stay with us.Kind Regards,The George Street Hotel Team.

4/10 Poor

Jocelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price, five stars and compared to the pictures I was quite shocked. The room smelled like damp.
Stayed 1 night in Apr 2024
Response from George Street Hotel on 4 May 2024
Dear Jocelyn,Apologies for the inconvenience caused due to damp smell. Thank you so much for letting us know about the issue through your kind feedback. We will try to fix the issue as soon as possible to provide you wonderful stay for all your upcoming stay with us.Kind Regards, The George Street Hotel Team

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel option right in the heart of Oxford. The street around it is a bit busy and slightly grimy, but once you step into the downstairs entrance to the hotel you feel safe, comfortable, and everything was fresh and tidy. Our room was on the backside so we had no street noise issues. The room exceeded my expectations for the cost in its charm and features. This is a great option for a midrange priced hotel! I would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from George Street Hotel on 28 Apr 2024
Dear Emily,Thank you for taking out your time and writing us a positive feedback.We are glad that you enjoyed your stay with us and looking forward to hosting you again in near future. Kind Regards,

10/10 Excellent

Diana

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, comfortable room and very friendly and helpful staff!
Stayed 1 night in Apr 2024
Response from George Street Hotel on 20 Apr 2024
Dear Diana,Thank you for your kinds word. We are delighted that you enjoy your stay with us, and looking forward to hosting you again in near future.Kind Regards,

10/10 Excellent

Heather

Stayed 1 night in Apr 2024

2/10 Terrible

Cecilia

Stayed 1 night in Apr 2024
Response from George Street Hotel on 6 May 2024
Thank you so much for choosing us. Kind regards,George Street Hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Staff were super friendly and welcoming! The location is perfect for Oxford City Centre activities! Perfect room and will definitely be coming back!
Stayed 1 night in Apr 2024
Response from George Street Hotel on 7 Apr 2024
Dear Daniel,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!Kind Regards,

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from George Street Hotel on 7 Apr 2024
Dear Robbie, Thank you for your excellent feedback. We look forward to the opportunity of hosting you again.Kind Regards,

8/10 Good

Jonathan, Dubai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a super location
Stayed 2 nights in Mar 2024
Response from George Street Hotel on 13 Mar 2024
Dear Jonathan,Thank you for your excellent review. We hope an opportunity to host you once again in future.Kind Regards,

10/10 Excellent

Cilla

Liked: Cleanliness, staff & service, property conditions & facilities
A well situated hotel in the heart of Oxford. Very friendly and helpful staff. Good, clean room.
Stayed 1 night in Mar 2024
Response from George Street Hotel on 13 Mar 2024
Dear Cilla,Thank you for your excellent feedback. Our team is delighted that you enjoyed your stay with us. We hope an opportunity to host you once again in near future.Kind Regards

4/10 Poor

costel viorel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the best experience. The middle of the bed was solid as they attached 2 single bed mattresses Poor bathroom as well
Stayed 1 night in Jan 2024
Response from GSH Team on 7 Feb 2024
Dear Costel,Thank you for taking out your time and write us the feedback. We apologize for the inconvenience you experienced during your stay. Your feedback regarding the bed and the bathroom will be addressed by our team to ensure more comfortable experience for our future guests.Thank you for bringing this to our attention.Kind RegardsGeorge Street Hotel Team

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time in Oxford staying at George Street Hotel. The staff were so friendly and helpful. They did an amazing job caring for us as we arrived early from the USA. The room was excellent, a great location in Oxford. But we will always remember the incredible staff!!!
Stayed 1 night in Jan 2024
Response from PG on 26 Jan 2024
Dear Jon,Thank you so much for your positive feedback. We are thrilled to hear that you had a wonderful experience staying with us in Oxford. Your review will encourage us to improve our services.We look forward to welcoming you again in near future.

6/10 Okay

Vanessa

Liked: Cleanliness, property conditions & facilities, room comfort
Misrepresents itself as luxury but its basic
The first thing to understand is that it's NOT the luxury experience it presents itself as. They tried to put us in a lower ground floor room (which I wasn't even aware was possible), so I had to pay for an 'upgrade', which made it the same price as the Randolf down the street, which IS a luxury experience. The staff were friendly, and the room was fine. Just miffed at the misrepresentation. I will only stay again if there are no other options.
Stayed 1 night in Jan 2024
Response from PG on 23 Jan 2024
Dear Vanessa,Thank you for sharing your experience. We apologize for any inconvenience caused. We appreciate your positive comments about our staff and the room. Your feedback is valuable and we will use it to address the concerns raised to ensure a more accurate representation of our services in the future. We hope to have the opportunity to accomodate you in the near future.Kind RegardsGeorge Street Hotel Team

4/10 Poor

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Noisy internal room with all activity of the reception heard throughout the night and early morning. Nice rooms but very expensive for a windowless room.
Response from Reservations Team on 15 Jan 2024
Dear Nicholas,Thank you for taking the time to share your experience at our hotel. We appreciate your compliments regarding our nice rooms. However, we sincerely apologize for any inconvenience caused by the noise from our reception area that disturbed your night and early morning. We understand the importance of a peaceful environment and we're sorry we fell short on this occasion.We hope you'll consider giving us another chance in the future. If you choose to stay with us again, please don't hesitate to reach out to our front desk team who will be more than happy to assist you with selecting a room that suits your needs better. Thank you for choosing our hotel, and we hope to have another opportunity to provide you with a much more enjoyable stay.Warm RegardsThe George Street Hotel Team

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The George Street Hotel- HC on 8 Jan 2024
Thank you for your excellent feedback. We are looking forward to hosting you again.

10/10 Excellent

Shan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were polite and friendly
Stayed 1 night in Dec 2023
Response from The George Street Hotel- HC on 13 Dec 2023
Dear Shan,Thank you for the excellent feedback. We are looking forward to hoisting you again.Kind Regards

8/10 Good

Lynda

Stayed 1 night in Nov 2023
Response from The George Street Hotel- HC on 13 Dec 2023
Dear LyndaThank you for your feedback. Your words are invaluable for us and we would appreciate it if you mention if there was any shortage during your stay. We look forward to hosting you again.Kind Regards,

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023
Response from The George Street Hotel- HC on 13 Dec 2023
Dear MarkThank you for the excellent feedback. We look forward to hosting you again. Kind Regards

10/10 Excellent

Cristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Loved this hotel! The location was unbeatable and the staff were so accommodating and kind. We had the top floor suite with balcony and it was lovely. Highly recommend!
Stayed 3 nights in Dec 2023
Response from George Street Hotel- HC on 6 Dec 2023
Dear Cristi,Thank you for your excellent review. We appreciate your feedback and looking forward to hosting you again.Kind Regards

6/10 Okay

CH

Business traveller
Liked: Cleanliness, staff & service
Very friendly staff in a good area. Pretty avg accommodation.
Stayed 1 night in Nov 2023
Response from George Street Hotel- HC on 2 Dec 2023
Dear Guest,Thank you for your review. We appreciate your feedback and looking forward to hosting you again.

6/10 Okay

Jo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room Was stupidly small. Not impressed.
Stayed 1 night in Nov 2023
Response from The George Street Hotel- HC on 29 Nov 2023
We apologize for the inconvenience and appreciate your feedback. We'll try to make your next stay more comfortable.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming hotel in a great spot
We booked 2 nights but separately (the extra night was a nice surprise treat when when childcare plans changed). This meant we needed to check out after our first night and swap rooms. Not a problem for us - staff were very helpful & stored our luggage whilst we went out for the day. On coming back to check in again we found that the lovely staff had placed our bags in our new room ready for us which was a nice surprise! 1st room had a window & was on the 1st floor. Bit of noise from the pub which we expected but it ended fairly early and we still slept well. 2nd room had no window & I actually preferred this. Very cosy and snug. Beds & pillows are very comfortable, bathroom was spotless and the shower had good pressure & easy to control temperature. The hotel was directly opposite the theatre we came to Oxford for and so close to many restaurants, pubs & museums. It really is ideally placed if you like to be in the thick of things like we do.
Stayed 1 night in Nov 2023
Response from The George Street Hotel on 22 Nov 2023
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay, and our hotel met your expectations. We appreciate your kind words. It was a pleasure hosting you, and we hope to welcome you back soon!

6/10 Okay

Sahar

Travelled with family
Liked: Cleanliness
Excellent with regards to the closeness of the city Center , it would have been better if they do service breakfast at the hotel . A Very quite and nice hotel , welcoming and friendly
Stayed 1 night in Nov 2023
Response from The George Street Hotel on 22 Nov 2023
Thank you for your excellent review! We're thrilled you enjoyed our central location and found our hotel welcoming. While we currently don't offer breakfast service, we appreciate your feedback and will consider it for future enhancements. We look forward to hosting you again!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything.
Stayed 3 nights in Nov 2023
Response from The George Street Hotel on 22 Nov 2023
we appreciate your excellent feedback. We look forward to hosting you again!

4/10 Poor

Joshua

Stayed 1 night in Nov 2023
Response from The George Street Hotel on 22 Nov 2023
We appreciate your feedback. Please feel free to share specific concerns so we can improve for your next visit.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay: good WiFi, friendly staff, convenient location.
Stayed 2 nights in Nov 2023
Response from George Street Hotel on 15 Nov 2023
Thank you for your kind feedback! We're delighted you enjoyed your stay at the George Street Hotel. It's wonderful to hear that our hotel met your expectations. Hope to welcome you back soon!

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overpriced for what the hotel had to offer - i.e. no bar/ restaurant/ room service. The hotel could do with some new windows too as the drafts and noise from outside was ridiculous. Appreciate it's a central location but single glazing didn't really help.
Stayed 1 night in Nov 2023
Response from George Street Hotel on 15 Nov 2023
We appreciate your feedback and apologize for any inconvenience. We're actively working on improvements, and your insights are valuable. Please consider giving us another chance in the future.

10/10 Excellent

Suzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really lovely stay at the George Street Hotel. Staff were so helpful, my Deluxe Double room was beautiful, well equipped and spotlessly clean - and so quiet considering the hotel is right in the heart of Oxford. I would thoroughly recommend staying here if you are visiting Oxford by train and wish to be convenient for the Colleges, shopping and nightlife.
Stayed 1 night in Nov 2023
Response from George Street Hotel on 15 Nov 2023
Thank you for your kind words! We're delighted you enjoyed your stay at the George Street Hotel. It's wonderful to hear that our hotel met your expectations. We appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Calum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy hotel. Very friendly and accommodating staff. Beautiful nights sleep.
Stayed 1 night in Nov 2023
Response from George Street Hotel on 15 Nov 2023
Thank you for your kind words! We're delighted you enjoyed your stay at the George Street Hotel. It's wonderful to hear that our hotel met your expectations. We appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Regina, Brooklyn

Liked: Amenities
All the staff were very friendly and accommodating. The hotel is ideally situated with excellent restaurants on the same block, and within walking distance of major attractions in Oxford.
Stayed 4 nights in Oct 2023
Response from George Street Hotel on 8 Nov 2023
Thank you for your kind feedback! We're delighted to hear that you had a great experience during your stay. We hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was selected for proximity to the theatre, which was just over the road. I had one of the rooms which did not have a window but in winter this is not an issue. The room was very comfortable and quiet so do not be put off by the lack of a window. The staff made me feel very welcome. M Nickless
Stayed 1 night in Nov 2023
Response from George Street Hotel Reservations Team on 8 Nov 2023
Thank you for your kind feedback! We're delighted to hear that you had a great experience during your stay. We hope to welcome you back soon for another enjoyable visit.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sanj Gidda on 6 Nov 2023
Thank you for your wonderful review. We look forward to welcoming you back soon.

6/10 Okay

Jacqueline

Stayed 1 night in Nov 2023
Response from The George Street Hotel- HC on 26 Nov 2023
We appreciate your feedback. Please feel free to share specific concerns so we can improve for your next visit.

4/10 Poor

Leonids

Stayed 1 night in Oct 2023
Response from The George Street Hotel on 22 Nov 2023
We appreciate your feedback. Please feel free to share specific concerns so we can improve for your next visit.

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
This was perfect for one night. Good location. Very friendly staff. Close to tourist sites.
Stayed 1 night in Oct 2023
Response from The George Street Hotel on 30 Oct 2023
Thank you for your kind feedback! We're delighted to hear that you had a great experience during your stay. We hope to welcome you back soon for another enjoyable visit.

2/10 Terrible

Rita

Stayed 3 nights in Oct 2023

6/10 Okay

Glenn

Handy for the city
Handy for theatre, room too hot not enough ventilation
Stayed 1 night in Oct 2023
Response from The George Street Hotel on 30 Oct 2023
We appreciate your feedback. You could manually adjust the room temperature using the AC units. However, we will address the ventilation to enhance your comfort during your next stay. Thank you!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from George Street Hotel Reservations Team on 31 Oct 2023
Thank you for your positive feedback! We're glad you enjoyed your stay with us and we look forward to welcoming you again! Reservation Team

8/10 Good

Louise

Liked: Cleanliness, staff & service
Ok, central, friendly but definitely not 5 star!
Hotel was fine. It’s very dated and the entrance is a bit shabby (next to a closed down shop) with plastic flowers. Room was fine. Very dated. But mattress was comfortable, could have done with better pillows. Staff were very friendly and air con worked. Easy to walk everywhere as you are right in the Centre of Oxford. No communal areas to relax, we were staying in a large group and just had to wait by reception desk to meet up to go out. Had to go out as no food, no bar and no room service. Had to go out for breakfast. My sister had a room without a window which also seems odd for a 5 star hotel? The view from our room was also definitely not 5 star!! It was fine and we laughed about it. Wifi worked fine. Was definitely overpriced.
Room with a view!
Stayed 2 nights in Oct 2023
Response from The George Street Hotel on 30 Oct 2023
Thank you for sharing your thoughts with us. We're pleased to hear that you found our staff friendly and the location convenient. We appreciate your feedback regarding the room amenities and will take it into consideration for future improvements. We hope you had a wonderful time exploring Oxford.

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
room without window, but it was known at time of booking.
Stayed 1 night in Oct 2023
Response from KO on 19 Oct 2023
Thank you for your positive feedback! We're glad you enjoyed your stay with us and we look forward to welcoming you again! Reservation Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KO on 19 Oct 2023
Thank you for your positive feedback! We're glad you enjoyed your stay with us and we look forward to welcoming you again! Reservation Team

10/10 Excellent

Mary

Travelled with partner
Very welcoming staff. Most helpful in making sure we had everything we needed.
Stayed 1 night in Oct 2023
Response from The George Street Hotel on 19 Oct 2023
Thank you for your positive feedback! We're glad you enjoyed your stay with us and we look forward to welcoming you again! Reservation Team

10/10 Excellent

lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient and central. Every attraction was walkable. The staff were very friendly and helpful. The room was very clean and suitable for our needs.
Stayed 3 nights in Oct 2023
Response from George Street Hotel on 13 Oct 2023
We are sincerely grateful for your positive feedback. It is a pleasure to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you back in the near future.

8/10 Good

Suddhasil

Stayed 1 night in Oct 2023
Response from George Street Hotel Reservations Team on 31 Oct 2023
Thank you for your positive feedback! We're glad you enjoyed your stay with us and we look forward to welcoming you again! Reservation Team

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much appreciate George Street Hotel's Staff for assisting with the laundry service for me. My laundry was accepted at check-in and returned early the following day before I needed to check out.
Stayed 1 night in Oct 2023
Response from George Street Hotel on 13 Oct 2023
Thank you for your kind words! We're delighted to hear that you were pleased with our laundry service. It was our pleasure to assist you. We hope to welcome you back soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from George Street Hotel on 13 Oct 2023
We are honored by your perfect rating. Thank you for choosing us and we look forward to welcoming you again soon.

4/10 Poor

Samantha

Stayed 1 night in Oct 2023
Response from George Street Hotel on 13 Oct 2023
We're glad you enjoyed your stay. We look forward to welcoming you again soon.

2/10 Terrible

Hazel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 10:30pm and no one was at reception to check me in despite notifying them of my expected arrival time in line with their t&cs. I have time stamped photo with geo location data at the entrance of the hotel and records of my attempts to call the hotel). I couldn't gain access to the building and noone was answering the phone. They are now refusing to refund me. Their website states a 24 HR reception but this is not the case.
Stayed 1 night in Oct 2023
Response from George Street Hotel on 7 Oct 2023
Dear Guest, We sincerely apologize for the inconvenience you experienced during your arrival, and we understand the frustration this must have caused. Please be assured that this is not reflective of our standard practice, as we take great pride in offering 24-hour reception services. We truly value your patronage and hope for an opportunity to make amends in the future.

10/10 Excellent

Philip

Stayed 1 night in Sep 2023
Response from KO on 20 Oct 2023
Thank you for your positive feedback! We're glad you enjoyed your stay with us and we look forward to welcoming you again! Reservation Team

4/10 Poor

Ann

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The location was convenient and the room was fine overall, but given the cost of the room, I expected quite a bit more. For example, the sink basin was not adhered to the pedestal. The door to the bathroom was nearly impossible to close due to the carpet.
Response from George Street Hotel on 29 Sept 2023
Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient and the room satisfactory. We apologize for any inconvenience you experienced with the sink and bathroom door. Your comments will be shared with our team to ensure improvements are made. We appreciate your valuable input.