Bar (on property)

Reviews of Conrad Osaka

5 out of 5
Conrad Osaka
Nakanoshima 3-2-4, Kita-ku, Nakanoshima Festival Tower · West, Osaka

Reviews

9.4

Exceptional

Rating 10 - Excellent. 276 out of 358 reviews" "
Rating 8 - Good. 61 out of 358 reviews" "
Rating 6 - Okay. 8 out of 358 reviews" "
Rating 4 - Poor. 7 out of 358 reviews" "
Rating 2 - Terrible. 6 out of 358 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Japan for 10 days and stayed at 5 different hotels. This was by far the most comfortable and the views were insane. A bit less authentic style wise it ticks all of the boxes and the staff were amazing and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Derrico, Apex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! The team there is phenomenal!
Stayed 3 nights in Feb 2024

10/10 Excellent

Tatsuya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything Conrad Osaka is best hotel in Osaka
Stayed 1 night in Dec 2023
Response from Conrad Osaka on 22 Feb 2024
Dear Tatsuya,Thank you for staying with us at Conrad Osaka.It is always a great pleasure to receive such positive feedback.We certainly hope you will choose to stay with us again on your next visit to Osaka.

4/10 Poor

Yuko

Stayed 1 night in Dec 2023
Response from Conrad Osaka on 26 Dec 2023
この度は、数あるホテルの中からコンラッド大阪をお選びいただきまして、誠にありがとうございました。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

2/10 Terrible

Yuko

Stayed 1 night in Dec 2023
Response from Conrad Osaka on 2 Feb 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel But Can Be Improved
My girlfriend and I stayed at Conrad Osaka for a couple of nights. The hotel is beautiful and its staff were attentive and kind, especially Hoshizaki Airi-san. Her warmth and dedication to helping us and other guests must be commended. Our room was spacious and clean. However, the toiletries were not as good as other hotels we stayed at in Tokyo and Kyoto, and the bathtub would have been better for us if it was longer, not wider. The shampoo, conditioner and body wash provided were subpar compared to competitors. They were highly perfumed and was a turnoff for us. However, overall, Conrad Osaka is a fine place to stay and take in skyline views of the city. If the hotel would improve on some of the minute details in the room, it would border on perfection. We will gladly stay there again in the future but have alternative shower and bath amenities with us.
Stayed 2 nights in Dec 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
great modern hotel friendly staff

10/10 Excellent

Robin

Stayed 3 nights in Nov 2023
Response from Conrad Osaka on 26 Dec 2023
この度は、数あるホテルの中からコンラッド大阪をお選びいただきまして、誠にありがとうございました。ゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Conrad Osaka on 29 Nov 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.We look forward to the pleasure of welcoming you back to Conrad Osaka, hopefully sometime in the near future.

4/10 Poor

Chanel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The beds are extremely hard. They would not provide cleaning services daily for the price we paid for this hotel. The service and staff were awful. Extremely pushy and rude. For the price of this hotel the service deserves a 1 star. We travelled all across Asia in 5 star hotels and this service was the worst.
Stayed 2 nights in Sep 2023
Response from Conrad Osaka on 4 Oct 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are sorry to hear that our service and facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We hope you will give us the opportunity to impress you on your next visit. Looking forward to welcoming you back to Conrad Osaka.

2/10 Terrible

VIKTOR, Gardena

Travelled with family and small children
This hotel is overpriced.
Stayed 1 night in Sep 2023
Response from Conrad Osaka on 12 Sept 2023
Thank you for taking the time to provide us with your feedback.Please accept our most sincere apologies for the disappointment you have for notmeeting your expectations.I have shared your feedback with the rest of our team for improvement and hope you will give us another chance to show our true level of service.

10/10 Excellent

Silva

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with an amazing staff.
Stayed 3 nights in Sep 2023
Response from Conrad Osaka on 15 Sept 2023
Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Osaka.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide even better hospitality.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!
Stayed 4 nights in May 2023
Response from Conrad Osaka on 11 Jul 2023
Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Osaka.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.

10/10 Excellent

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent n personalized service by staff
Stayed 3 nights in Apr 2023
Response from Conrad Osaka on 30 May 2023
Dear Mohd,Thank you for staying at Conrad Osaka and writing us valuable feedback.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide even better hospitality.The team and I look forward to welcoming you back for another memorable stay at Conrad Osaka.

10/10 Excellent

Roxana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, super clean.
Stayed 2 nights in Apr 2023
Response from Conrad Osaka on 30 May 2023
Dear Roxana,Thank you for staying at Conrad Osaka and writing us valuable feedback.We would like to thank you for your great comments about our hotel, and we are delighted that we have lived up to your expectations.I sincerely hope you will choose to stay with us again on your next visit to the city.

8/10 Good

Maki

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice but buffet could have been better
Stayed 3 nights in Mar 2023
Response from Conrad Osaka on 15 Sept 2023
Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Osaka.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Conrad Osaka and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Tae Hun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View and staff are amazing
Stayed 2 nights in Feb 2023
Response from Conrad Osaka on 25 Jul 2023
We are delighted to learn that you enjoyed your visit and the services provided. Thank you for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Osaka.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, wonderful staff
Response from Conrad Osaka on 25 Jul 2023
We are delighted to learn that you enjoyed your visit and the services provided. Thank you for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Osaka.

10/10 Excellent

Alaa, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. We felt very taken care of!

10/10 Excellent

YE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Response from Conrad Osaka on 1 Dec 2022
Dear YE,Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Osaka.The entire team and I lookforward to welcoming you back at Conrad Osaka and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Wai Sha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Conrad Osaka on 2 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

6/10 Okay

YURI

Stayed 1 night in Sep 2022
Response from Conrad Osaka on 2 Feb 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

8/10 Good

FUMIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022
Response from Conrad Osaka on 2 Feb 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Conrad Osaka on 2 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

AKEMI, Redondo Beach

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton honours
Nice location, great view and impeccable service.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Nesta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epitome of service
Fantastic Hotel with first class service!!!! Midori was most attentive, preempted my needs and even acknowledged my birthday which was a few days away!! Loved the rooms and the beautiful views, will definitely stay here again!!
Stayed 2 nights in Jan 2020

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High on style and substance
Expensive, beautiful and so worth it. The Conrad is a marvellous hotel with superlative standards. Worth it for the staggering views over Osaka alone.
Stayed 2 nights in Jan 2020

8/10 Good

weng fai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was a good stay for me and my family. Overall recommended.
Stayed 3 nights in Dec 2019

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Osaka Hotel
Best hotel in Osaka. The views from the bar and room are incredible. Felt so relaxed at this hotel as we checked in and went right to afternoon tea. The service is a little lacking at the bar but the view is worth it and the service throughout the rest of the hotel is amazing.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
It was a great experience, the staff was nice, the room was clean, everything was good. Though if the buffet can include more food choices that'd be great.
Stayed 2 nights in Dec 2019

10/10 Excellent

NN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and one of my best hotel experience
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just book it and don't think twice. It's the perfect place to stay at
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, with wonderful staff, they looked after our every need. The room was well designed and the access to the station made it ideal for getting around Osaka
Stayed 4 nights in Nov 2019

8/10 Good

Mohammed

Stayed 1 night in Nov 2019

10/10 Excellent

Jesse

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019

8/10 Good

CT, HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good except that sometimes they lack of staffs at the front desk and you have to wait for the check in . Also buffet breakfast is not up to standard
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Shane, Atlanta

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Japanese manage high rise hotels better than anyone else and the experience here reflects that . Awesome location, rooms , amenities and service .
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of this hotel is magnificent. All the staff were very friendly and can even remember our names. Food is also excellent. Efficient room service, great concierge arrangement and excellent in cleanliness. Overall - a magnificent hotel.
Stayed 6 nights in Aug 2019

8/10 Good

HSS, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opened in 2017, very new and comfortable
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no specific
Stayed 2 nights in Jul 2019