This hotel is gorgeous , spacious , numerous places to relax , great customer service and extremely accommodating . My bff and I didn’t know the Balinese language, but staff. Informed. , taught and helped us learn the culture and it was considerate and respectful. When we arrived and checked in , Juna was smiling and very happy to have us at the hotel . Any issue or concern , he was there , available and surprised me with a birthday celebration at the Dinner on the Beach . Each day , Juna took his time to ensure we was involved in activities and was aware of discounted packages.
Ipik* was interested in our background and questioned us about things to do and great suggestions to explore the Bali culture . For a few minutes, he took us around the hotel and provided clarity of hours and restaurants nearby . He was always smiling and available for any thing we needed.
The room was spacious , cleaned , quality products and was extremely grateful for Dewon . Dewon organized, cleaned and maintained our room for the entire time . He was thoughtful enough to create animals wit the towels and add flowers in our room . It was SOOOO NICE ! I was in awwwe. One day , he even came to clean up a second time for our big mess , but was always smiling and caring . I liked him for keeping my makeup organized .
Juna was reminding us of the awesome breakfast at the buffet downstairs . We was seated and was helped by Cucandra , Sui, Aswin, Swastika*, Adi and the best omelette by Adele* .