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Milan Royal Suites & Luxury Apartments

Affittacamere in Milan, a short walk to Corso Buenos Aires

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Photo gallery for Milan Royal Suites & Luxury Apartments

Relax in this stylish living area with a flat-screen TV, dining table, and comfortable sofa.
Relax in this stylish living room with a large flat-screen TV, comfortable sofa, and a round coffee table.
Enjoy cooking in this well-equipped kitchen with a stove, oven, and sink.
Relax in this serene space with a comfortable bed, a vibrant chair, and a touch of nature from the orchid.
Relax in a spacious room with a large bed, flat-screen TV, and sliding glass door to an outdoor area.

Popular amenities

  • Kitchen
  • Parking available
  • Pet-friendly
  • Air conditioning
  • Free WiFi
The current price is RM740
RM876 total
includes taxes & fees
9 Aug - 10 Aug

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite (Chopin)

Premium bedding, minibar, in-room safe, individually furnished

Suite (Chopin)

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Premium bedding
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Suite (Wagner)

Private kitchen

Suite (Wagner)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
Dishwasher
  • 105 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Apartment, 1 Bedroom (Via Camperio 9)

Premium bedding, minibar, in-room safe, individually furnished

Apartment, 1 Bedroom (Via Camperio 9)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment, 2 Bedrooms (Via Broletto 41)

Living room

Comfort Apartment, 2 Bedrooms (Via Broletto 41)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
Dishwasher
  • 75 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite (Strauss)

Premium bedding, minibar, in-room safe, individually furnished

Suite (Strauss)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
Dishwasher
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Cavour)

Private kitchen

Studio Suite (Cavour)

Highlights

Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Premium bedding
Bidet
  • 25 sq m
  • Sleeps 2
  • 1 Double Sofa Bed

View all photos for Studio Suite (Beethoven VI)

Premium bedding, minibar, in-room safe, individually furnished

Studio Suite (Beethoven VI)

Highlights

Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
Dishwasher
LCD TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Sofa Beds

View all photos for Studio Suite, 1 Bedroom, Terrace (Via Camperio 17)

Living area

Studio Suite, 1 Bedroom, Terrace (Via Camperio 17)

Highlights

Terrace
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Bellini I)

Private kitchen

Studio Suite (Bellini I)

Highlights

Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Premium bedding
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Beethoven II)

Premium bedding, minibar, in-room safe, individually furnished

Studio Suite (Beethoven II)

Highlights

Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Premium bedding
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite (Toscanini I - II)

Private kitchenette

Suite (Toscanini I - II)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite (Donizetti)

Living area

Suite (Donizetti)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
  • 70 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Superior Apartment, 1 Bedroom (Foro Bonaparte 14)

Private kitchen

Superior Apartment, 1 Bedroom (Foro Bonaparte 14)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
Dishwasher
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite (Toscanini IV)

Living area

Suite (Toscanini IV)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite (Beethoven V)

Living area

Suite (Beethoven V)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
Dishwasher
  • 105 sq m
  • Sleeps 6
  • 1 Queen Bed and 3 Double Sofa Beds

View all photos for Suite (Bach)

Premium bedding, minibar, in-room safe, individually furnished

Suite (Bach)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
  • 65 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Map
Via Romagnosi 4 Milano, Milan, MI, 20124

What's nearby

  • Piazza della Repubblica - 2 min walk - 0.2 km
  • Teatro alla Scala - 18 min walk - 1.5 km
  • Galleria Vittorio Emanuele II - 19 min walk - 1.6 km
  • Piazza del Duomo - 4 min drive - 2.8 km
  • Cathedral of Milan - 4 min drive - 2.8 km

Getting around

  • Repubblica M3 Tram Stop - 1 min walk
  • Milan (XIK-Centrale Rail Station) - 12 min walk
  • Linate Airport (LIN) - 24 min drive

Restaurants

  • ‪Acanto Restaurant - ‬3 min walk
  • ‪Biancolatte - ‬5 min walk
  • ‪STK Milan - ‬3 min walk
  • ‪Principe Bar - ‬5 min walk
  • ‪Antica Pizzeria da Michele - ‬4 min walk

About this property

Milan Royal Suites & Luxury Apartments

Affittacamere near Teatro alla Scala
Close to Corso Como and Via Montenapoleone Fashion District, Milan Royal Suites & Luxury Apartments has plenty to offer. Guests can connect to free in-room WiFi.
Other perks at this affittacamere include:
  • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Express check-in, multilingual staff and a lift
  • Smoke-free property
Room features
All rooms are individually furnished, and offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Bidets, free toiletries and hairdryers
  • 40-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, kitchenettes and fridges

Languages

English, French, Italian, Spanish

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Milan Royal Suites Magenta & Luxury Apartments

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Parking available
8.2 out of 10, Very good, 314 reviews
The price is RM602
RM724 total
includes taxes & fees
1 Aug - 2 Aug
Milan Royal Suites Magenta & Luxury Apartments

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Parking on site (EUR 40 per night)

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff

Accessibility

  • Lift (110 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Hob
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in fee: EUR 20 for check-in between 11:00 PM and 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Front desk (limited hours)

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 5 kg per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 50.00 per stay
  • A tax is imposed by the city: EUR 6.30 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 120 per vehicle (one-way)
  • Airport shuttle fee per child: EUR 120 (one-way), (up to 18 years old)
  • Self-parking fee: EUR 40.00 per night
  • Late check-in fee: EUR 20 for check-in between 11:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 015146-CIM-08833, IT015146B4EHLXVWDK, 015146-CIM-03145, IT015146B4T4GMT4GQ, 015146-CIM-02365, IT015146B4BLOFI6K2, IT015146B4LJ9NZULQ, 015146-CIM-02416, IT015146B4QOQNFTHA, 015146-CIM-09322, 015146-CIM-05856, IT015146B4XCH84DE5, 130

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Milan Royal
Milan Royal Suites Luxury Apartments Apartment Milan
Milan Royal Suites Apartment
Royal Milan Suites
Milan Royal Suites Luxury Apartments Apartment
Milan Royal Suites Luxury Apartments Milan
Milan Royal Suites Luxury Apartments
Milan Royal Suites Apartments
Milan Royal Suites Luxury Apartments
Milan Royal Suites & Luxury Apartments Milan
Milan Royal Suites & Luxury Apartments Affittacamere
Milan Royal Suites & Luxury Apartments Affittacamere Milan

Frequently asked questions

Is Milan Royal Suites & Luxury Apartments pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 5 kg per pet.

How much does it cost to stay at Milan Royal Suites & Luxury Apartments?

As of 30 Jul 2025, prices found for a 1-night stay for 2 adults at Milan Royal Suites & Luxury Apartments on 3 Aug 2025 start from RM 758.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Milan Royal Suites & Luxury Apartments?

Self-parking is available for EUR 40.00 per night.

What time is check-in at Milan Royal Suites & Luxury Apartments?

Check-in start time: 2:00 PM; check-in end time: 11:00 PM. Late check-in is available from 11:00 PM to 5:00 AM for a fee of EUR 20.

What time is check-out at Milan Royal Suites & Luxury Apartments?

Checkout is at 11:00 AM.

Does Milan Royal Suites & Luxury Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 120 per vehicle applies.

Where is Milan Royal Suites & Luxury Apartments located?

Located in Milan Centre, this affittacamere is within a 10-minute walk of Piazza della Repubblica, Corso Buenos Aires and Via Montenapoleone Fashion District. Piazza del Duomo and Corso Como are also within 1 mile (2 km). Repubblica M3 Tram Stop is only a 2-minute walk and Stazione Tramway Vaprio-Vimercate Station is 3 minutes.

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Milan Royal Suites & Luxury Apartments Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 109 reviews
Rating 8 - Good. 23 out of 109 reviews
Rating 6 - Okay. 16 out of 109 reviews
Rating 4 - Poor. 8 out of 109 reviews
Rating 2 - Terrible. 4 out of 109 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sissi

Liked: Staff & service, property conditions & facilities
Perfect!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Damany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and the location is very ideal. Close to shops, main toirist attractions, beautiful restaurants and local transportation
Stayed 3 nights in Feb 2025

10/10 Excellent

Nadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! Quiet and very safe! Walkable to all attractions and shopping streets. Great choice of restaurants around. The suite is very spacious and spectacular loaded with everything you need to enjoy a great stay! Not to mention the beautiful balcony with the street view. Room service & customer service are amazing too. They are in constant communication with you to ensure your stay is comfortable. Would definately recommend booking with them!
Stayed 3 nights in Apr 2025

10/10 Excellent

Ommar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay
Stayed 1 night in Jul 2024

6/10 Okay

kathryn

Liked: Cleanliness, amenities, property conditions & facilities
I liked that the property was back from the street so was fairly quiet. The shower and the kitchen were nice, with a dishwasher and stove and refrigerator. I didn’t like the service at all. The address on the email was different than the address we actually had to go to for our room. This meant we had to walk a few blocks with all of our luggage to the apartment. Also, they only communicated through WhatsApp which I don’t use too much, instead of communicating through email. If I asked for more coffee in the morning, I would get it at 10:00 at night. Very unreliable service.
Stayed 4 nights in Jun 2025

6/10 Okay

Frances

Liked: Staff & service
We chose our apartment online on Expedia.com, for two nights. We were informed by Milan Royal Suites, when we were waiting to board our flight to Milan, that we were being upgraded as our booked Suite was unavailable. We were ok with this. However, the new suite was dirty, the bathroom drains smelled so badly. We complained and were consequently moved to a more satisfactory apartment. We had to pay for the uber which we hope will be refunded by Expedia. Unfortunately we were unable to stay in that apartment for the second night, it was booked. So we were moved again. Consequently, we did not have the use of that apartment during day. Staff were helpful, but to suggest we were upgraded on the original booking was a lie, and I hope Expedia will compensate us for the inconvenience and for the Uber charge of 17,55 Eur
Stayed 2 nights in Jun 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the property was great. Convenient location with some good restaurants in walking distance.
Stayed 3 nights in Jun 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great city apartment

Very nice and clean apartment, centrally located to the Duomo The company had to change the apartment at the last minute but all communications were clear and helpful and caused no issue.
Stayed 2 nights in Nov 2024

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay

Brilliant communication ahead of our stay and the apartment was really clean and perfectly located.
Stayed 2 nights in Sep 2023

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, the staff is friendly and responsive.
Stayed 1 night in Aug 2023

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Is a mile from Duomo.
Stayed 3 nights in Jun 2024

10/10 Excellent

precilla

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff is very nice and very nice place. Comfortable for family of 5.
Stayed 3 nights in Aug 2023

8/10 Good

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Apartment great but checkin not good.

The apartment was very comfortable and well located however the checkin process was not good. No address was supplied prior to arrival, and the address on the map is incorrect. When we rang the number a non english speaker could not help, we waited and finally received another address. we walked there and again had to wait for someone to attend and let us in. I suggest a lockbox or similar would avoid this bad experience.
Stayed 3 nights in Feb 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment close to everything. Good staff interactions. Clean, well maintained. Internet a little spotty sometimes but they responded to situation.
Stayed 8 nights in Sep 2024

6/10 Okay

Lorna

Liked: Cleanliness, property conditions & facilities, room comfort
the host and hotels.com need to have proper coordination. the location of the unit is not as what was stated at hotels.com app. also, the check-in time was stated at 2:00pm and later i was informed that it was 3:00pm. we were at the given address by hotels.com at 3pm but were able to check-in at 4:00 pm coz we had to walk to the real address of the property. the unit was clean and comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Milano luxury

Stunning STUNNING apartment in the heart of Milano. Approx 5 minutes walk to Galleria/Duomo. Easy check in. Private building half residential half short term stays like us. Washing machine, dishwasher, stovetop, bath. All modern and well appointed. Huge living area. Large windows that opened to stunning views of Milano & a great breeze. Highly recommended.
Stayed 3 nights in May 2024

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect place to arrive on our first night. The host was incredibly flexible as we were severely delayed and had to check in after hours. That prices was easy and when we arrived we felt so comfortable. The location was excellent, and we found many things to do the first day in town. The apartment was clean, and had some amenities that we didn't use but I could think would be helpful if we forgot our toothbrush or needed to cook. Thanks for a great stay.

10/10 Excellent

Marc

Liked: Amenities, property conditions & facilities
Confusion with address of actual unit. Unit on hotels.com website is not necessarily the one you stay at.given address to store luggage. Yet not where you stay. By chance, manager in building when we went to check in. 5 min walk to unit. All worked out, but a bit stressful. Unit did have some ants on ground floor
Stayed 3 nights in Sep 2024

6/10 Okay

eldad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was good. But 3 points for improvement. Bedroom needs dark shades to block sun from coming in and waking u up early. There were no hot water in the shower. And the location is completely different from what shows on map when booking
Stayed 2 nights in Jul 2024

4/10 Poor

Nancy

Disliked: Staff & service
No sheets for couch!! Worse, Our check in time was after 2pm, but the property owner didn’t bother to send us the code for the door or instructions till I sent repeated emails at 5 pm. Yes we were checking in late but no one wants to get on a plane and have no details for getting into your rental. They kept wanting to send videos for a simple place even though I asked two time for information by email. Just a difficult and stressful check in. (Place was pretty normal, not luxury fyi)
Stayed 2 nights in Mar 2024

8/10 Good

Cynette Lovelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit harder to locate than a normal hotel so be prepared for that. The property manager will inform you 48 hrs before so make sure to communicate with them your approximate arrival time. We went to a different location when we arrived but they were fantastic in guiding us towards the correct location. We are a family of 3 & this apartment was good enough for 4 or more. It had a kitchen, washer, and dining area. We were able to wash our dirty laundry from the last few days! Since it’s not a hotel, also make sure to just message the property manager via Whatsapp what you need (toiletries, towels, etc.) so they can deliver those. They are very professional & we had little to no issues with our stay. We enjoyed the clean flat & we were pretty happy that we could walk to the Duomo & most of the places we wanted to visit in Milan. If you are travelling with family, this is a great place to stay!
Stayed 2 nights in Jan 2024

6/10 Okay

Kirsten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location.

The Rossini Suite 1 was not as big as we expected, the apartment is within walking distance to the main shopping area in the heart of the city. The apartment is located on the first floor & the road outside is quite noisy, you can here trams until the late hours & then again from early hours in the morning. Overall it was a comfortable apartment however, we would not stay there again. The service provided by the hotel/apartments was mediocre, a lady meet us when we arrived & took us up to the apartment & it had not been cleaned, we arrived at 2:30pm & check in was from 2pm, we thought this was poor service, she also gave us wrong directions on how to get to the car park.

6/10 Okay

Rafael

Liked: Cleanliness, property conditions & facilities

Great location, needs more staff

Travel with the family (2 kids under 12) Great location, just a short walk to Milan’s Cathedral, the Galleria and about one block away from the Scala Clean. The room had a king size bed and a sofa bed, which didn’t had bedding. Had to ask for it and it was just delivered to be done by us. This is an apartment complex with lobby for the residents but not for the tourists, you need to call or schedule with the owners for check in. Only saw the person delivering the keys when arriving. For check out they ask to leave the keys inside the room. Had an issue with the Air Conditioning, when arriving the staff turn in on and told us that it takes a while to cool the room. We went about 4 hours to tour the city and when we came back the room was still warm. Contacted the staff thru messaging (as instructed if anything happened) and they just replied with basic instructions (turn it off for a while and try again, basically). Went back and forward for about an hour and could it not be resolved, had to sleep with the warm temperature (difficult for the kids) after trying (unsuccessfully) to regulate the temperature by opening the window on a rainy night. Talk with them about the issue that night and the following morning with no response. The day after talked to hotels.com support and they were denied any assistance or compensation by the property. We did received a coupon by hotels.com
Stayed 1 night in Oct 2023

10/10 Excellent

Fedai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Jose

Stayed 2 nights in Apr 2025