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Reviews of Red Planet Ortigas

3 out of 5
Red Planet Ortigas
Lot 5 Block 4 San Antonio Shaw blvd, Pasig, Manila

Reviews

8.4

Very good

Rating 10 - Excellent. 304 out of 743 reviews" "
Rating 8 - Good. 311 out of 743 reviews" "
Rating 6 - Okay. 91 out of 743 reviews" "
Rating 4 - Poor. 26 out of 743 reviews" "
Rating 2 - Terrible. 11 out of 743 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service
Overall excellent experience!!!
Stayed 3 nights in Mar 2024
Response from frederick on 30 Mar 2024
Hi Cristina.Greetings from Red Planet Ortigas! We would like to send you our sincere appreciation for giving us an excellent rating of your last stay with us and we believe that it would be a lasting impression. We are glad to learn that you enjoyed your stay with us and it was our pleasure to have served you to the best of our abilities, we thank you for your gracious kindness. Your feedback on the hotel's services is important to us which will certainly motivate us all to always keep up the good work.We thank you sincerely and we look forward to serving you again very soon. Have a great week ahead! Best Regards, Frederick Santos Hotel Manager

8/10 Good

elmer, Oakley

Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean and accessiblle. It is price reasonably.
Stayed 4 nights in Mar 2024
Response from frederick on 25 Mar 2024
Hi Mr. Elmer,The team and I would like to offer our sincere appreciation for your delightful feedback and for giving Red Planet Ortigas an excellent rating. We are glad to read that you enjoyed your stay with us and it was our pleasure to have served you to the best of our abilities.We thank you for your continuous support and we look forward to serving you again very soon!Have a great week ahead!Best regards,Frederick SantosHotel Manager

2/10 Terrible

Alexander

Disliked: Amenities, property conditions & facilities
No refrigerator nor microwave in the room! No mention of this discomfort prior to booking and check-in!
Stayed 13 nights in Feb 2024
Response from frederick on 19 Mar 2024
Hi Mr. Alexander, Greetings from Red Planet Ortigas! May I start by thanking you for sending us your honest feedback about your recent stay with us. Your invaluable comments are important to us and we take all of these very seriously. In regards to your concerns about hotels' limited amenities specifically the lack of mini-ref and microwave oven in our standard room set-up, may we politely inform you that Red Planet Hotels is an international chain of budget hotels, and our rooms indeed only have limited amenities when compared to similar properties in the area, however, we feel we provide good value given our central location, quality of beds, security, and the lowest room rate available in our area. We also believe that these were all explained to you by our team before you finalized the booking which you freely accepted and understood. Apart from this concern, we believe that your 13 nights of staying in the hotel were comfortable and truly memorable. Thank you so much and we hope to see you again soon. Best regards, Frederick Santos Hotel Manager

10/10 Excellent

Laurence, Las Vegas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very professional and courteous. Great budget friendly hotel.
Stayed 1 night in Jan 2024
Response from frederick on 13 Mar 2024
Hi Mr. Laurence,The team and I would like to offer our sincere appreciation for your delightful feedback and for giving Red Planet Ortigas an excellent rating. We are glad to read that you enjoyed your stay with us and it was our pleasure to have served you to the best of our abilities.We thank you for your continuous support and we look forward to serving you again very soon!Have a great week ahead!Best regards,Frederick SantosHotel Manager

10/10 Excellent

Chito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from frederick on 13 Mar 2024
Hi Mr. Chito,Thank you very much for sharing your five-star impression of your recent stay at Red Planet Ortigas! We are so happy and very much delighted that your experience was beyond your expectations. It is through comments like yours that we are kept inspired to be the best that we can be for our guests.Again, thank you very much and we look forward to welcoming you back again soon.Best Regards,Frederick SantosHotel Manager

6/10 Okay

Rolan

Stayed 1 night in Jan 2024
Response from frederick on 13 Mar 2024
Hi Mr. Rolan,Thank you very much for sharing your five-star impression of your recent stay at Red Planet Ortigas! We are so happy and very much delighted that your experience was beyond your expectations. It is through comments like yours that we are kept inspired to be the best that we can be for our guests.Again, thank you very much and we look forward to welcoming you back again soon.Best Regards,Frederick SantosHotel Manager

10/10 Excellent

Joji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from frederick on 13 Mar 2024
Hi Mr. Joji,Thank you very much for sharing your five-star impression of your recent stay at Red Planet Ortigas! We are so happy and very much delighted that your experience was beyond your expectations. It is through comments like yours that we are inspired to be the best that we can be for our guests.Again, thank you very much and we look forward to welcoming you back again soon.Best Regards,Frederick SantosHotel Manager

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free breakfast
Stayed 1 night in Dec 2023

6/10 Okay

Kok Chor

Business traveller
Rooms small, limited towel, no slippers, or even free bottled water. Room has no added furniture, it is more suitable for local travelers and backpacker. It is located on the busiest road towards mandaluyong, not much eateries around. Behind the hotel, is messy dirty road. Walking to a nearby convenient store is not too convenient and safe, roads at night are dark, unsafe. Experienced a few hours of no electricity and WiFi cutoff. Only good facilities was the drive up carpark and more available parking lots, but must return hotel early to grab a empty parking lot.
Stayed 3 nights in Sep 2023
Response from Gio / Hotel Manager on 21 Dec 2023
Dear Kok Chor,All your concerns were all noted. We hope to see you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pleasant helpful staff. They were helpful in responding to our requests
Stayed 28 nights in Nov 2023
Response from Gio / Hotel Manager on 15 Dec 2023
Dear Valued Guest,We thank you for choosing to stay with us. We are happy to know that you appreciated the accommodation of our staff. We hope to see you again.

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Gio / Hotel Manager on 15 Dec 2023
Dear Ms. Samantha,Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

JOSELITO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much for being good to us
Stayed 1 night in Nov 2023
Response from Gio / Hotel Manager on 16 Nov 2023
Hi Mr. Joselito,Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Christopher

Liked: Property conditions & facilities
The staff were very friendly and made me feel comfortable for my stay. I would recommend this hotel to a friend.
Stayed 1 night in Oct 2023
Response from Gio / Hotel Manager on 16 Nov 2023
Hi Mr. Christopher,Thank you for choosing to stay with us. We appreciate your kind words. We hope to see you again.

8/10 Good

NICARETES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gio / Hotel Manager on 28 Oct 2023
Dear Mr. Nicaretes,Thank you for choosing to stay with us. We hope to see you again.

8/10 Good

NICARETES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gio / Hotel Manager on 28 Oct 2023
Dear Mr. Nicaretes,Thank you for choosing to stay with us.

10/10 Excellent

Vina Carolina, Sonoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Room amenities and bathroom are modern which is nice. Fast wifi. Easy check-in. I like that you have to scan your key to work the elevator. Relatively quiet in terms of not hearing neighbors. My room was on the Shaw Blvd side on the 6th floor and I could hear street traffic. It didn't bother me much but others might. About 5 min walk to Shangri-la and surrounding shopping centers. The guard/concierge staff were very helpful. The only miss was the safe did not work. The batteries were low and it was set to the lock position although it was open. I stayed only 1 night so wasn't a big deal, but if I was there multiple nights I need to have it working.
Stayed 1 night in Oct 2023
Response from Gio / Hotel Manager on 24 Oct 2023
Dear Ms. Vina,Thank you for choosing to stay with us. We and happy to know that you enjoyed the fast wifi access in your room. Your other concern is well noted. We hope to see you again.

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loyal customers
Repeat guest for years! Near the locations I want to go.
Stayed 2 nights in Oct 2023
Response from Gio / Hotel Manager on 18 Oct 2023
Hi Ms. Evelyn,Thank you for always choosing to stay with us. We hope to see you soon.

8/10 Good

Anastaesza

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small and basic but clean. I was always out during the day so that’s fine for me. I wish the shower had a complete door so the water wouldn’t go out when showering. Bathroom is nice and modern. They have bidets and toiletries. Oh they do not have a closet
Stayed 5 nights in Sep 2023
Response from Gio / Hotel Manager on 18 Oct 2023
Dear Ms. Anastaesza,Thank you for choosing to stay with us. We are happy to know that you enjoyed the cleanliness of the room. We hope to see you again soon.

2/10 Terrible

Christine

Business traveller
Stucked inside the room for an hour
Room has no phone to connect to the front desk in case of emergency. Was stucked inside the room for an hour trying to force the door to open. Nice location though, hope they can improve their room quality and customer service.
Stayed 1 night in Oct 2023
Response from Gio / Hotel Manager on 4 Oct 2023
Dear Ms. Christine,We apologize for the inconvenience you had during your last stay with us. You may reach our staff using the Red Planet App. We hope to see you again.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been staying here for the last 8 years.
Stayed 5 nights in Sep 2023
Response from Gio / Hotel Manager on 30 Sept 2023
Hi Mr. Miguel,Thank you for the 5-star rating. We hope to see you again.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Sep 2023
Response from Gio / Hotel Manager on 18 Sept 2023
Dear Mr. Miguel,Thank you for choosing to stay with us. We hope to see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed linen needs new sets
Stayed 1 night in Aug 2023
Response from Gio / Hotel Manager on 25 Aug 2023
Dear Valued Guest,Thank you for your review. We are now just waiting for the linen deliveries from the supplier. We hope to see you again.

8/10 Good

Rechard

Stayed 5 nights in Jul 2023
Response from Gio / Hotel Manager on 2 Sept 2023
Hi Mr. Richard!Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Mabe

Stayed 1 night in Jul 2023
Response from Gio / Hotel Manager on 19 Jul 2023
Hi Mabe!Thank you for the 5 star rating. We hope to see you again.

8/10 Good

antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Gio / Hotel Manager on 7 Jul 2023
Dear Mr. Antonio,We thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Hans Henning

Stayed 6 nights in Jun 2023
Response from Gio / Hotel Manager on 22 Jun 2023
Hi Mr. Hans,Thank you for the 5 star rating. We hope to see you again.

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Found the traffic noise a bit unsettling especially those antiquated passenger jeeps and motorcycles with loud mufflers anytime in the day and night. Did not get a good sleep at all, in 2 different rooms in 2 days stay. But the staff were great and really accommodating.
Stayed 2 nights in Jun 2023
Response from Gio / Hotel Manager on 7 Jun 2023
Hi Mr. Justin,We apologize for the inconvenience. We will assign a quiet room on your next visit with us. Gio / Hotel Manager

4/10 Poor

HYLOVER

Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Gio / Hotel Manager on 7 Jun 2023
Thank you for choosing to stay with us.

10/10 Excellent

Juanito

Stayed 1 night in May 2023
Response from Gio / Hotel Manager on 12 May 2023
Hi Juanito!Thank you for the 5-star rating! We hope to see you again.

10/10 Excellent

Russel John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and accommodating staff
Stayed 1 night in May 2023
Response from Gio / Hotel Manager on 12 May 2023
Hi Russel,Thank you for the perfect rating. We hope to see you again.

10/10 Excellent

John M B

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Red Planet
Great costumer service from reception to security guards. They assist you from the moment you enter the hotel until checkout. New Jolibee by the corner which makes staying here even more amazing.
Stayed 1 night in Mar 2023
Response from Gio / Hotel Manager on 22 Mar 2023
Dear Mr. John,We thank you for the 5-star rating. Our staff are very happy to know that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

FELICIANO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite stay in Red Planet Ortegas
Stayed 1 night in Mar 2023
Response from Gio / Hotel Manager on 11 Mar 2023
Dear Mr. Feliciano,Thank you for the 5 star rating. We hope to see you again.

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceed beyond my expectations
Stayed 3 nights in Feb 2023
Response from Gio / Hotel Manager on 25 Feb 2023
Dear Ms. Maribel,We thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Rebecca

Travelled with family
Im happy with the staff,they’re courteous and the cleanliness and protocol we’re followed
Stayed 20 nights in Jan 2023
Response from Gio / Hotel Manager on 15 Feb 2023
Dear Ms. Rebecca,We thank you for choosing to stay with us. We are delighted to know that you enjoyed the cleanliness of the room as well as the accommodation of our staff. We hope to see you again.

8/10 Good

Merfe

Stayed 2 nights in Jan 2023
Response from Gio / Hotel Manager on 28 Jan 2023
Dear Valued Guest ,Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Aselle

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Gio / Hotel Manager on 11 Jan 2023
Dear Aselle,Thank you for the 5-star rating.We hope to see you again.

6/10 Okay

julius

Response from Gio / Hotel Manager on 11 Apr 2023
Dear Mr. Julius,Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2023
Response from Gio / Hotel Manager on 7 Jan 2023
Dear Mr. Stephen,Thank you for the 5 star rating. We hope to see you again.

8/10 Good

Irene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but very clean. Staff friendly
Hotel is very clean, The room is very basic, No cups , no kettle. A little too basic in my opinion.
Stayed 4 nights in Dec 2022
Response from Gio / Hotel Manager on 7 Jan 2023
Dear Ms. Irene,We thank you for choosing to stay with us. Your concerns are well noted. We hope to see you again.

10/10 Excellent

Charity

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cheap and affordable.
Stayed 2 nights in Oct 2022
Response from Gio / Hotel Manager on 1 Nov 2022
Hi Ms. Charity,We thank you for choosing to stay with us. We are all delighted to know that you appreciated the value of the hotel. We hope to see you again.

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is reasonable for such a good place to stay
Stayed 2 nights in Sep 2022
Response from Gio / Hotel Manager on 1 Oct 2022
Hi Mr. Ricardo,Thank you for staying with us. We are all delighted to know that you enjoyed the value of the hotel. We hope to see you again.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome people and great to stay at
No regrets that I booked here and extended our stay for another 2 weeks. From the front desk staff, Security personnel, maintenance and housekeeping personnel are very accommodating, welcoming and friendly! Just keep up the good work guys!!! We appreciate your customer service!!!
Stayed 10 nights in Aug 2022
Response from Hotel Management on 4 Sept 2022
Dear Mr. De Guzman,We thank you for taking time to evaluate your stay with us. We are delighted to know that you appreciated the accommodation of our staff. We hope to see you again.

10/10 Excellent

Joselito

Stayed 6 nights in Aug 2022
Response from Gio / Hotel Manager on 6 Sept 2022
Hi Mr. Joselito!Thank you for the 5-star rating. We hope to see you again.

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated, old, and not very clean. I wouldn’t stay here again.
Stayed 2 nights in Jul 2022
Response from Gio / Hotel Manager on 6 Aug 2022
Dear Mr. Daniel, We apologize if we fell short from your expectation during your last stay with us. Your concerns are very well noted. We hope that you will still give us another chance.

2/10 Terrible

Moufaq

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad room service
Stayed 7 nights in Jul 2022

10/10 Excellent

Lilibeth

Stayed 2 nights in Jul 2022
Response from Gio / Hotel Manager on 31 Jul 2022
Dear Valued Guest, We thank you for the high rating. We hope to see you again.

8/10 Good

Neil Tristan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall it was good I had a good stay for 2 nights although there are some slight concerns because of Covid-19 Protocol adjustments.
Stayed 2 nights in Jun 2022
Response from Gio / Hotel Manager on 18 Jun 2022
Dear Mr. Neil, We thank you for taking time to evaluate your stay with us. We are delighted to know that you enjoyed your 2 nights stay with us. Rest assure that we are implementing Covid-19 safety protocols. We hope to see you again.

10/10 Excellent

Rosario, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff.
Stayed 6 nights in Jun 2022
Response from Gio / Hotel Manager on 18 Jun 2022
Dear Mr. Rosario, We thank you for taking time to evaluate your stay with us. We are delighted to know that you appreciated the accommodation of our staff. We hope to see you again.

10/10 Excellent

Marilou

Stayed 3 nights in May 2022
Response from Gio / Hotel Manager on 24 May 2022
Dear Ms. Marilou, We thank you for taking time to evaluate your stay with us. We thank you for giving us a 5-star rating. We hope to see you again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Decent place for short stay’s
Stayed 1 night in Apr 2022
Response from Gio / Hotel Manager on 30 Apr 2022
Dear Mr. Daniel, We thank you for taking time to evaluate your stay with us. We are all delighted that you enjoyed your stay with us. We hope to see you again.