2/5 Poor
Jacque
Travelled with family
9 Dec 2021
Liked: Cleanliness
Disliked: Staff & service
Positive: Close to the airport for sure.
Negative: Terrible guest service.
I am not the type who write reviews but for the awful experience my 62 yo mother had traveling from the US. I am deeply upset over this. My mother takes cardiac medicines, she canโt have it without food bec it upset her stomach. I booked this hotel for my mother as part of the quarantine requirement. I feel responsible why my mother had a terrible experience during her 6 days stay. The food room service always come 2 hours late, she makes many attempts to call but no one answers and if asked why they cannot come on time so she can at least takes her meds. The staff just appears nonchalant and appears uncaring despite the fact my mom have express to them why she can not wait for that unreasonably long period. I will never ever recommend this place to any of my family or friends. My mother ask me not to make a fuss about this bec of the manager named by Gabriel who apparently is the only one who attempt to do the right thing. So I guess, either guest are out of luck if there is no Gabriel on site or maybe he needs to work more hard on his staff attitude. Pandemic or not. Itโs no excuse why we have to act rude, dispassionate. My mother had to depend for almost everything on that hotel for 6 days, basically trap for the quarantine. For the only little thing she had to ask, this place failed to provide. All the meals she ordered she has to pay and are not inclusive. So I expect better service.
Stayed 5 nights in Dec 2021