Hello our dear Citizen! I would like to sincerely apologize for this terrible incident. Our rooms, furnitures and beds are all very new and we are doing our best to maintain the quality and cleanliness of our facilities. We have closed down the room after you checked out for an extensive cleaning. It was so unfortunate that you had ants in your bed, but upon checking, there were no bed bugs in any of our rooms. We really appreciate your feedback. Rest assured that we will utilize it to serve you better. Hoping to see you again soon!

Hi Jasmin! Thank you for taking the time to give us a feedback. Apologies for certain things you experienced. Rest assured that we will improve to serve you better! We're still looking forward to have you again as our guest!

Hi! Thank you so much for taking the time to give us a positive feedback. Apologies for certain things you experienced like the delay in check in. Rest assured that we will improve to serve you better! We're still looking forward to have you again as our guest!

Thank you for taking your time in giving us such a great review! Rest assured that we will keep it up and we are looking forward to having you again as our guest!

Thank you Scott for sharing with us your feedback during your stay. Indeed, we are doing our best to improve our facilities and we are hoping to welcome you back again here in Citizen Hotel. See you soon!

Thank you for posting a review. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

Hello our dear Citizen! I would like to express my sincerest apologies for this incident. The issues has reached the management and we are doing our best not to have the same situation that may inconvenient our guests. We unfortunately have basement parking that can only accommodate a maximum of 3 sedan/small vehicles only, and as for the other kinds of vehicles, we are still looking for a safe and accessible parking slot around Poblacion. Rest assured that we won't stop until we improve our parking services. Also,I was informed that during that time, the room reserved for your family had a serious maintenance issue and so they had no other option but to let you stay in the last room available, which is actually closed for booking due to aircon issues. With regards to this, I would like to sincerely apologize again for the non-functionality of the aircon unit in the room that was provided for your family during your stay. Your feedback is really important for us to further improve our facilities. Rest assured that we will utilize this to enhance our hotel.

Hello our dear Citizen! We are all glad that you were able to enjoy your stay with us. Our goal is to provide you a home in the heart of Makati and it is our pleasure to welcome you again on your next staycation. We still have a lot to improve and your feedback would really help us to do so. Thanks very much! C u soon. :)

Hi! Thank you for your feedback. That's right, we are a very new hotel in the heart of Poblacion, Makati and we are very lucky to have you stay with us. Hoping to welcome you again here in Citizen Hotel soon! :)

Hi! Thank you for taking time to give us a feedback. We really look forward to welcome you again here at #Citizen Hotel. :)

Thank you very much for your feedback. It is our pleasure to have you with us again on your next staycation. You know the numbers to call! :) See you soon again at #CitizenHotelMakati

Hi! Thank you for your feedback! Our goal is to offer you a home in the heart of Makati City and I'm glad we did satisfy your stay. I would be grateful for your next stay here because you are a #Citizen. :)

Thank you for your feedback! I hope that we can welcome you again here and by that time, I'll make sure to give you a better one, because you deserve nothing less. See you on your staycation at #CitizenHotel! :-)

I'm really glad that we were able to give you the best of our service. It is our goal to give you a friendly home while staying in our hotel. Hoping to have you as our guest again! :) See you at #CitizenHotel :)

Oh, I'm sorry about that. I take each feedback seriously and I'll do my best to offer you a better room on your next visit. You can also book online via our website as well. Hoping to welcome you again soon here at #CitizenHotel! :)

Hello Dangie! Thanks for your feedback. Your comfort and great experience while staying in our hotel is always our top priority and I'm glad to know that we were able to deliver the best of our service to you. Hoping to see you soon on your next staycation! :)

Hi Annie! Thanks for your feedback. I can't wait to welcome you again here in our hotel, because you are a #Citizen. <3

Kon'nichiwa! Thank you for sending us your feedback. We really appreciate it as we always try our best to improve in providing our guests a wonderful stay. I hope to welcome you again here in Citizen Hotel, Poblacion Makati, very soon.