Residences in Makkah Province

"Greate"

"Clean room friendly staff Good breakfast "

"Everything was supper"

"We stayed at this hotel as a family of five. The facilities were good—clean and functional. However, our initial experience was frustrating. Despite booking for five people, we were given a room with only two single beds, which was clearly inadequate. When we raised the issue, we were told that the hotel didn’t have a setup for five guests, which was surprising and disappointing (as five star hotel). As a gesture, they offered us free breakfast, which was appreciated but didn’t solve the core problem. After escalating the matter to the manager, initially i was offered coats. My kids have passed the coat stage. we were finally upgraded to a more suitable room. While the resolution was satisfactory in the end, it took extra effort and discomfort to get there. If you're traveling with a larger group, I’d recommend confirming room arrangements in advance. The staff were polite and responsive once the issue reached management, and that made a big difference. Specially the manager who delt with the problem was polite and really helpful. i would definitely stay again. "

"Pure Excellence and Luxury is what you will receive from this hotel and staff."

"Staff "

"Excellent "

" A very nice experience. The hotel , lobby and rooms are comfortable and clean, the staff is wonderful, and the breakfast is varied ."

"I like how the staff clean the room everyday. They should check the cooler fridge seems its not working and some of the food we put were wasted . Overall our stay is good Alhamdulillah . 10-15 mins walk to haram . Much easier if you go through anjum hotel in their underground escalator straight away to haram. "