Apartments in Makkah Province

"Walked in and the room was infested with cockroaches The front desk assured me that they would process my refund with hotels.com A week later I’m still waiting Pictures do not match the reality I was told it’s a cheap hotel and this is want to expect. Different hotels have different standards Ridiculous "

"Better than regular hotel Recommend it highly Very friendly staff "

"الغرف متهالكة "

"I had the worst customer service experience with Mbaat. I booked a property in mid-July and paid in full upfront through Expedia. On check-in day, we were left waiting a long time with my kids while the staff claimed no payment was made. Even after I sent proof via WhatsApp, I received no response for a while, then was told the payment was “not complete.” I had to call Expedia to resolve the issue. Because of this experience, I will never return to Mbaat or recommend them to family and friends."

"Nice new property but facilities needs to be improved. "