2/10 Terrible
Andria
Travelled with group
27 Mar 2024
The hotel did not tell us in advance that they did not have the room category that we booked for till we arrived and was downgraded to a room which is small. We booked for a triple bed but the new room given to us was for an extra bed. Not a proper bed. The sheets was very sandy. The staff was super bad especially the manager who didn’t want to refund our 3 night stay and after we asked for full 3 nights of refund, she ask us to pack our stuff within 30 minutes to check out because they want to sell the room. We found out that other people also had the same experience to ask for a change of room as they weren’t given the room they booked for.
This is disappointing and horrible service. Never even said sorry to us for all the experience we had to go through. We will not stay at this property again!
The breakfast was horrible too (as a compensation of downgrading us)
Andria
Stayed 3 nights in Mar 2024