Private beach, white sand, sun-loungers, beach towels
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Reviews of Costabella Tropical Beach Hotel

3 out of 5
Costabella Tropical Beach Hotel
Buyong, Mactan Island, Lapu-Lapu, Cebu

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 1001 reviews" "
Rating 8 - Good. 375 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an awesome place!
Stayed 3 nights in Apr 2024

8/10 Good

AL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and always greeted you with a smile on there face
Stayed 3 nights in Mar 2024

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff are friendly, attentive and accommodating. Nice beachfront with plenty of water activities. Good food.
Stayed 4 nights in Mar 2024

10/10 Excellent

Vincent, Stockton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s one of the beach resorts that I’ve been to. Will come back for sure!
Stayed 4 nights in Feb 2024

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility is awesome. Great staff and the room and pool where great
Stayed 3 nights in Feb 2024

8/10 Good

Brenden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is in a poor part of Cebu. Therefore, convenience and food options are scarce unless you want to risk quality of food and drink. Transportation is also limited only taxis available to you. The main part of Cebu is 30 to 45 minutes away from the resort, which we knew was not a problem for us. Staff was not very attentive during dining as they often did not pick up on normal use such as as greeting you and providing you menu and checking in on you periodically as you might expect. Might be a cultural difference. The resort offers assistance in booking excursions by way of local businesses and day drivers via taxi. Very affordable and convenient options. Breakfast buffet is amazing. All meals were delicious and drinks were well done.
Stayed 5 nights in Feb 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional in every way. They treated us great all the time. The food was excellent. The room was very good too. I would go back for sure.
Stayed 2 nights in Jan 2024

10/10 Excellent

Renato

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiance, beach access. Spacious room & bathroom, the cabinet smells old wood. The mirror too high cannot see face while sitting. The food is very good. Staff very friendly quick knowledgeable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rusambrichi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and hospitable staff. Quite and friendly atmosphere.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the beach was easily accessible. My room was clean, spacious and offered a beautiful view of the beach, sunrise/sunset from my balcony. Staff was friendly, knowledgeable of the area and very responsive. I booked a massage, facial and body scrub onsite at the spa. I highly recommend Apple! Everything was perfect! I left feeling like I stepped out heaven.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful, but what I really enjoy the staff at this hotel! Friendly, accommodating, and professional! This has been my second stay here, and I will always return to this property every time I visit Cebu.
Stayed 8 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Walter

Stayed 2 nights in Oct 2023

10/10 Excellent

Diksha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property and amazing spa services
Stayed 1 night in Oct 2023

10/10 Excellent

George

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the overall facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

karen

Disliked: Cleanliness, staff & service
Awful customer service. Everything is expensive.
Stayed 7 nights in Aug 2023

10/10 Excellent

Ken

Liked: Staff & service, amenities, property conditions & facilities
Nice resort for the price. The breakfast buffet was excellent, 900 Pesos. Free bicycles rentals for 1 hour to ride over to local market street. So many restaurant waiters to serve you.
Stayed 1 night in Aug 2023

10/10 Excellent

Dianne

Excellent services.Some of the rooms needs upgrade.
Stayed 3 nights in Jul 2023

2/10 Terrible

KIMBER

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Helvia

Liked: Cleanliness
Stayed 4 nights in Jul 2023

6/10 Okay

Thomasina

Disliked: Cleanliness, staff & service
The dinner service was very disappointing. Ordered fresh sushimi however ended with defrosted tuna. The seafood platter was also disappointing. The furnishings however were astonishingly beautiful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her birthday, was a memorable , one.
Our stay here was absolutely wonderful. The hotel , staff and resort area was charming and the feel was elegant throughout the grounds. The cost was actually very reasonable. The activities are also very reasonable. Overall we enjoyed our stay and would recommend anyone to visit.
Stayed 2 nights in Jun 2023

6/10 Okay

Jenny Lyn

Travelled with family
Liked: Cleanliness
Staff needs more training on customer service and be more accommodating. Quality over dollar
Stayed 4 nights in Jun 2023

8/10 Good

Manuel

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer of 2023 family vacation!
Excellent hotel/resort! Top quality service from the moment you arrive in a secure and private compound. From the valet to the front desk attendant, the high details were checked and expectations surpassed. Service is great and the resort beautiful and fun. Minor drawbacks, only one key available to each room, food & drink service was slow.
Stayed 1 night in Jun 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and staff
Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable staff and great accommodations including pool, clean rooms , excellent views and first class feel
Stayed 3 nights in May 2023

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Timothy

Stayed 1 night in May 2023

8/10 Good

Robyn

Travelled with group
Liked: Cleanliness, staff & service
It is beach front, but the barrier was destroyed with the hurricane a couple years ago. It looks unsafe. Also the water has grassy areas in it. While the property is well maintained, the surrounding area is in extreme poverty. I had a lovely view, but my travel mate looked at a cement wall. There should be notification about this or at least a discount.
Stayed 3 nights in Mar 2023

2/10 Terrible

Erik

Stayed 3 nights in Mar 2023

10/10 Excellent

Rauhen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Pamela Ria

Travelled with family
Liked: Cleanliness, property conditions & facilities
A truly tropical place
It was our home away from for 5 days. We had a late check-in coming from a last connecting flight abroad, but the staff attended us very promptly. The property was in best shape after surviving a disastrous storm the year before and the surroundings are beautifully kept and maintained. Our room located on the 2nd level which has easy access to the pool, lounge areas and beach! Yes they have a private beach which was clean, pristine and quiet. All staff were helpful, friendly, and professional. I did not have regrets choosing this hotel after months of searching, price was true to current spending and service was exceptional. I will definitely recommend and share this wonderful stay thank you.
Stayed 5 nights in Jan 2023

8/10 Good

Sheela Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the rain, family enjoyed the resort.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff are accomodating and the place is nice. Food is also great.
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Evgeniy

If you need to stay somewhere.

6/10 Okay

Evgeniy

Liked: Staff & service
Thanks

6/10 Okay

Hung Wai, Hong Kong

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is very good when we stayed there 4 years ago. The cleanliness become bad this time. The room has termite in it. We have change the room when we found it on the bed.
Stayed 2 nights in Nov 2022

10/10 Excellent

Vhince Joy

Stayed 2 nights in Nov 2022

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff

10/10 Excellent

Donald

Stayed 1 night in Oct 2022

8/10 Good

Patrick

Stayed 3 nights in Oct 2022

10/10 Excellent

Jenette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It is a good place to stay. Buffets are great and lots to choose from.
Stayed 4 nights in Sep 2022

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Costabella
Very nice enjoyable stay. Excellent staff, always attentive and very helpful. The resort grounds kept immaculate, pools very nice. No complaints about anything.
Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need food warmes for the breakfast buffet (Sternol would help) and in tje furyte rhye neer to install small microwaves in each guest room
Stayed 4 nights in Aug 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wouldbe nice if the Costabella Resort would include microwaves in their rooms
Stayed 4 nights in Aug 2022

8/10 Good

RICHARD

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the property for five days I enjoyed our stay there anything we dislike that we had to call room service and hotel services to get refreshed towels extended stay they will not clean your room even we We request the room refresh
Stayed 3 nights in Aug 2022

10/10 Excellent

josie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So family friendly resort! It’s sooo classy and have unique style on their amenities & designs. Staff were sooo friendly & they had good menus on their restaurant. They got everything we want & need. We truly loved our stay!
Stayed 2 nights in Aug 2022