8/10 Good
Nick
Travelled with family
5 Jan 2023
Liked: Cleanliness, staff & service, amenities
Our family of five spanning 3 generations stayed at the Rama for a week over the NYE 22. We found excellent, consistently attentive staff hospitality and warmth and enjoyed our stay at this Balinese family owned hotel. As other reviewers have noted, Covid-19 has affected some of the cosmetic maintenance of the hotel’s ornate stone features, decorative details, and pathways but this is now resuming. Staff always worked hard, and with a smile, with warm service, accommodating various requests when these were made. We requested a room change after finding drain smells in the toilet one of our rooms and this was arranged promptly and without fuss. Later, an additional bed was requested and bed-setups changed in one room - again arranged quickly and with a Bali smile, and late checkouts given. Special note must be made of the excellent restaurant manager Ayu - who somehow remembered everyone’s names and frequently checked up on us at breakfast and other meals - a personal touch in the midst of the busiest times of the day. They worked hard to set up and deliver an expansive New Year’s Eve buffet for all guests, with excellent entertainment. A relaxing, chilled out stay, not too crowded which was good, with great hospitality.